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October 2023 by William F.
Apparently the car wash only washes your car if you pay for the most pricey car wash. If you dont then your car will still be dirty and they will tell you to purchase the most pricey wash if you want it actually washed, then buy the expensive one if you want it rinsed then buy any of the others. As I sit here, they now have put out cones to block the car wash entrance. No effort made to refund my purchase though. terrible business practices
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October 2023 by Adilene S.
$1 in cash to use the bathroom, when i already bought something from the store? that's insane. you already get paid working here, even if i had the dollar i still wouldn't pay and unfortunately you just lost a customer.
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April 2023 by Enrique C.
Gas station attendant was extremely rude. I had a question and instead of getting help, she kept interrupting me and telling me I had to pay first. I wanted to let her know that I had already paid and that I wanted to make sure that the transaction had closed. She kept interrupting me and telling me I had to pay first and that this wasn't Mexico where you fill up and then pay. Eventually I showed her the meter that i had filled up and she finally gave me a receipt after she continually told me that there was no payment. Please address this.
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April 2023 by Christine P.
Rude , rude , rude I purchased a car wash while pumping gas cause I wanted something quick before running errands . As I finished pumping gas - I saw that there was a long line so I went inside and asked them to cancel my carwash. Told him the line too long and i need to go. But the guy said no. Told me I can use it anytime today. Asked him at any shell? He said no this one only. I understand that they may not be able to cancel the transaction BUT the interaction with the cashier was just ugh. Dreadful. People nowadays don't care about their job and it shows . 20 minutes in line for a carwash- I could've gone to an actual car wash place at this rate.
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June 2022 by Sign S.
Both men and woman's bathrooms out of order which just means the employees don't want to clean them or make them available to the public...stay away from this bad service
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February 2022 by Zhebin Z.
They do have an air pump with $1.50 sticker on it. But actually it is FREE. You have to ask clerk to turn it on.
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October 2021 by Jorge Arambula
As many other people I found myself in a need of a car wash I came across this shell station and bought the higher priced wash. It left my car dirty still so I asked the teller to let me get another go at it and she told me she couldn’t do that, i told her she just lost a costumer and walked out and started to dry out my dirty and a gentleman customer walked out and said she’s asking you to come back in the store she wants to talk to you. What kind of employee lets a costumer do her dirty work for them I’m never coming back to this location gas or otherwise
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September 2021 by thanh tran
Person who fill propane tanks is not qualified for the job. I filled 2 tanks and both tanks are over filled and starting to leaks gas. They need to train their personnel to be certified in order to take this job
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September 2021 by Inder B.
Worst car wash ever sitting around for 17 minutes 20 minutes for someone to come and get the car wash started there's like 1234 people sitting in line over here and no one seems to be doing anything about it. Stupid place with really bad service I don't understand why do you have a car wash if they don't have people I can ask him to get help and I had two of those cones please stopping everybody from getting it and they had one and send it come out to tell everybody what to do but yet there's one lady sitting here in front of our lease is able to go forward no warning whatsoever
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June 2021 by Roman S
Worst Shell location, pumps are not working and lagging, card readers don't work on half of them, staff are careless. Unfortunately there are not much Shell locations around, I really really hope this station will get renewed or at least fixed.
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May 2021 by Gaylene P.
Stopped here to get gas and use the bathroom but lol the guy wouldn't give me the code and wouldn't even look at me. It makes me sad that people spend their lives being rude to strangers like that.
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March 2021 by Armando L.
The ladies working there are so Lazy didn't wanna fill up my Propane tank because they were going to get off their shift in 45 minutes. Told me to come back in an hour. They just didn't want to do it.unbelievable it's part of their job. Only reason it bugged me was because it was an emergency I had food on the grill waiting and they didn't even care to do their dam job. Very unsatisfied.
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March 2021 by TheJorge2010
As many other people I found myself in a need of a car wash I came across this shell station and bought the higher priced wash. It left my car dirty still so I asked the teller to let me get another go at it and she told me she couldn’t do that, i told her she just lost a costumer and walked out and started to dry out my dirty and a gentleman customer walked out and said she’s asking you to come back in the store she wants to talk to you. What kind of employee lets a costumer do her dirty work for them I’m never coming back to this location gas or otherwise
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October 2020 by Prune and Leo
Most inefficient staff I have ever encountered at a gas station. I wanted to use my fuel reward account to save 13 cts on a gallon but apparently, after talking to 3 employees it wasn’t working for an unknown reason. They were not able to apply the discount so I had to pay full price because they could make there system work properly. It is what I call an unfair situation where the vendor makes profit by making their system dysfonctionnal and unreliable.At this date I still have $80, (twice) pending on my credit card.I thought Shell was an high end gas station, I was obviously wrong.
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August 2020 by Khoi B.
Poor services. The cashier was useless and a waste of time. Very disappointed. I paid for the car wash at the pump but the receipt did not give me the code. So I came in and asked the cashier for help. I showed him that I paid for it but it did not give me the codes so I asked him to give me one. He keeps saying that he did not see I that I paid for the carwash in an ignorant way. So frustrated