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January 2024 by jamesjv9 h charling
Empty shelves and empty shoe racks. Needs to be restocked
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January 2024 by Laverne Taylor
Love Ross sometimes I find the best deals there
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January 2024 by Melwin Rathnayake
A place where anyone can get what they need for a very low price, regardless of whether they are men, women, young or old
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January 2024 by Ena Vasquez
It is 12/22/23 @ 730pm the store is full of people shopping and only one fitting room opened. This is ridiculous....
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December 2023 by Sabrina T.
Big store but severely understaffed. There are many fitting rooms but only one is available and unlocked for guests to use. I waited in line for an hour to try on items. Store is very disorganized and dirty. Double check your items to make sure there's no sticky residue or stains before buying it.
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December 2023 by luis alvarado
Excellent service and attention from the cashiers
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November 2023 by fred foroudi
Messy dirty store in a dead shopping center. The employees are rude with weird clothes. Some of the rude lady employees( I think they're ladies)look like ugly nuns and witches from scary movies. Don't they have a dress code?
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October 2023 by Michael W.
I used to shop at the Ross from time to time. It's an okay store because they have a nice array of different things they sell. Most of it is of a closeout or unable to be sold manner. For a one floor store you get a lot more variety than other locations in Santa Clara county. There is something for everyone but at a lower cost. I particularly like the car care and dining section because in that section I am finding some nice things that cost a lot of if you go to Macys or O' Reilly's. Now that is a big win here. Other than that, the only trouble I have is the employees here. They seem like they haven't gotten a good nights sleep in like a million years. I understand it's minimum wage but please the customers need help. That's why I am getting a lot of complaints about this place.
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September 2023 by Tashie Zaheer
Used to be my favorite store. I lived in Mountain View, California for over 30years. Moved to Phoenix, AZ six years ago. Visiting my daughter here in Los Gatos.This store visit was a sheer disappointment.I was greeted by an individual at the door. Later on I was forced to think that she could have been of more used in the store providing help.I was looking for a few items that I did located after making a few rounds since no help was to be found.After 15 search I found a lady who was pleasant but when I asked where would I find men’s colognes, she gave me a bigger smile and said, “no speak english”.Again, after a few rounds I found them on the back of ladies’ fragrances.The frustration stoped me from looking for other items. I went to the check out. A young lad was busy checking out a lady who had purchased a shopping cart full of stuff. I am an old man with many health issues including weak knees.A lady was sorting clothes behind the young man. Other people kept lining up behind me and I kept hoping that the sorting lady might jump in and take customers at the check stand.I also hoped for the young man to go on PA system to ask for help. That never happened.Finally, the young man put the last item of the shopper lady in the bag. Right at that moment, the “sorting lady” made the announcement, “next”. I thanked God and presented her with my few items.After getting checked out I saw the “greeting lady” chatting with two other employees at the front.As a retired EVP of Citibank, I asked myself, “who is running the store?”It seems like that the management doesn’t feel the necessity to provide any service. They must believe that their lower prices are enough to compensate for th lack of any type of “customer service”.I have no plan to shop at Ross any more. I know it would nothing to the top brass. Nonetheless, this is how I plan to register my protest against the total lack of service.
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September 2023 by erika lavoie
This place is getting more and more crowded and feels less and less nice. It seems like it's not very organized and not enough cashier's for sure
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August 2023 by Lani A.
I had in inconvenience with an employee not letting my little one use the restroom and was rude about it, fast forward we speak to the manager Frances and she was very nice and helpful about it and even offered us a discount for the inconvenience, she lets the cashier know to issue me the discount and the cashier asks me 3 times "I'm confused discount for what" I explain to her 3 times and she then calls over Farrah (which she's so rude and don't know why she works there if she seems miserable with her attitude) she makes me explain I tell her and she's all "discount for issue with the bathroom, what?" while walking away, then proceeds to speak a different language with the cashier and looked irritated as they kept mumbling who knows what..acting like the discount I'm being offered comes out of her paycheck, thanks for the $1.70 discount Farrah next time just shove it up..nvm Never coming back to this Ross just because of her rude ass
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July 2023 by Yumi Wolf
Fitting rooms are always closed and only 1-2 registers open. Obviously there is something wrong with management or corporate setting the wages why they can't keep anybody around. This place has really gone downhill in the past year it's a shame.
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July 2023 by Ne2l Gaidhani
Great place to shop from. Mary from the security staff really did a great job in making sure we had a great experience
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July 2023 by eyerusalem hiskias
Goood products but 20+mins wait time for check out
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April 2023 by Bernadette Reed
A must place for all of your clothes and accessories. I’ve been going to Ross for many years. They have consistently great prices, lovely clothes, purses, home goods and much more. So many eye popping dresses, as well. You cannot beat the quality and prices, anywhere. It’s always a clean store and the fitting rooms are very nice and tidy and they are roomy too. Everyone is very nice and helpful. Christmas items are legendary here. Beautiful and designer items at the lowest prices makes everyone so happy. I guarantee you will find something terrific here and their clothes will last a very long time because they are made of great quality.