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February 2024 by Basilio A.
The service here is outstanding, the employees are always willing to answer questions, and seem like genuinely good people. Hardware stores seem to be places where anxious folks show up with problems, and are looking for solutions in terms of help, experience, or simply the right tool. This is the one place in the Santa Clara valley where I've never been steered wrong, and with the rockery, nursery and a full slate of tools/supplies - I can always find what I need. Other businesses should take a lesson from them on how to handle even the most befuddled, or anxiety-riddled customer with grace. Great store, and I hope they don't change.
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January 2024 by Kathy P.
Converted our front yard to drought tolerant landscaping and received amazing recommendations from their staff. Purchased a wide variety of succulents and plants from them and they are all thriving. We also purchased rocks and other landscaping materials and found their pricing to be very competitive.
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December 2023 by Jeanette S.
I really like this nursery. My favorite part is that they have a variety of fruit trees (and small ones too)! We also bought several of our Chinese lantern plants here. Overall great and reasonably priced!
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November 2023 by Anna N.
This review is solely for the nursery. This is my go to places to look for houseplants. I do like their selection and often times, they'll have some rare ones for a decent price. So far, the plants that I purchased from here are thriving. Staff is also nice and friendly too. They did let me know that I can always call in and I was looking for a specific plant. I was on the hunt for pink princess a few months ago and just kept going into the store to check on Fridays. Now I know that I can save the drive and call in.
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November 2023 by Dora D.
Customer service here is not nice and friendly. They made you feel like they don't want to do business with you. I decided to go the Evergreen Supply at Monterey Hwy; the customer service there is totally different, I bought 20 yards of crushed rock there, the price is of course so much better than this place. I do not recommend coming here.
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October 2023 by Architect Maketasvolumetricas
They have a good serviceFrom counter dispatch to yard building materials and concrete ready mix in the trailer.
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October 2023 by Richard G.
Sorry about that previous review, looks like my butt wanted to have a say about Payless Hardware without my knowledge. I did purchase a garden bench recently from Payless Hardware for my house and it was the perfect size for the space that I needed filled. Looks great in my front yard. Thank you Payless!
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September 2023 by W J.
Knowledgeable foreman there in decades that helps me for many questions and outside field workers are nice to customers, this is a good place for hardware home tools rockery lumber and yard trees. Ownership is an old Gent there he is nice too. and wish him well still be around. Sure for 6Star
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September 2023 by Santacruz S.
I purchased a tree from Payless Hardware, Rockery & Nursery earlier in the year. After a short time it was leaking sap. I came back and talked the manager and explained what happened and he said it was "normal", and sometimes the trees leak sap. He told me to fertilize the tree and recommended a product that I ended up purchasing (which made them more money). Then several months later the tree developed three more sap leaks. I went back to talk to the manager again and he said he could do nothing about it, and that I was supposed to spray it in the fall/winter, and recommended another product (to make them more money). Its in the middle of Summer however so how am I supposed to spray it now? He offered to sell me another tree at the same discount everyone else gets. I feel this is very unfair because I only had the tree for about five months and it seems to be dying. I asked for another tree but the manager said he couldn't do that. Their cost was probably about $20.00 to replace my tree. I have spent a lot of money there on plants, stone, and pavers, and Payless being worried about $20.00 has lost my business and a loyal customer. I will be telling others about what happened also. Not happy at all with Payless Hardware, Rockery & Nursery.
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September 2023 by Steve W.
After mostly using big name hardware stores with their lack of dedication to customer service it was refreshing to visit Payless Hardware. We were asked more than once if we needed help while we browsed the store. It's unfortunate the location isn't near our home otherwise this would be the first place we'd go for all our hardware needs. But we'll definitely go again in the future.
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September 2023 by Wendy D.
We've been in our home for 38 years, and have refreshed and redone both front and back yard landscapes. The botanists at Payless nursery are really good at assisting with plants that work for your space. Most of what I see is healthy and does well in the appointed space.
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August 2023 by Alyssa P.
Wide range and selection of plants, just a little pricey. There's a lot of different fruit trees and succulents, as well as water plants and a multitude of flowers. There's also a small section for indoor plants
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August 2023 by Sharon C.
Love this place! Always a great variety of plants (vegetables, fruit trees, decorative landscape) and the prices are usually pretty good! This is about a 15 mile drive for us but it's worth it for their selection and reasonable prices.
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July 2023 by tammy H.
We bought almost $2000 trees, wanted a few bags to tie up the pot so that the dirt don't spill during transportation, but they are so rude and stingy that doesn't even care if you buy or not.
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July 2023 by Amber D.
Went there to look around for a specific type of edible plant but they didn't have it this time. They have a huge selection of plants that I haven't seen in other nurseries though. The older gentleman who worked in the nursery was very knowledgeable and very nice as well. Definitely coming back.
