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November 2023 by 舛屋晋二
$256 for chasing battery!! Recommends not to bring your car here
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December 2022 by Mark O.
I purchased my car here and now get my car serviced here as well. The staff is always very professional! The sales experience was the best I have experienced. Tony had the car waiting for me to test drive and was not pushy with the sale. (Finance office was Just a little pushy for the extended warranty but that's a given). The service center is great, they listen to your needs and have the car ready in a reasonable timeframe. I live in Fremont and go out of my way to service my car here!
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November 2022 by Elie B.
I had to come to this dealership right after work, I was helped by Amir and let me say he is just the best! They closed at 7 or 8 ( don't remember the time ) but I didn't leave until 9! He was so patient, has a great personality, kind and made the whole process super easy! If you plan on purchasing a new car contact Amir!
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November 2022 by Marlee E.
This was the most easy process of ever getting a car. I love getting a new car, but usually dread the process and how long it takes. I had keys in hand within 3 hours from start to finish!! I couldn't recommend them enough. Most specifically, I would recommend doing business with Chris Do & Fred in finance! Chris does not try to make you feel uncomfortable nor does he unnecessarily oversell. He is just fabulous and really knows his stuff. He knows the specifics of every model and is detailed in his work ethic, which I pay attention to. He answered all of my questions and gave me very helpful and accurate information. Ask for Chris!! Pet Parents: Chris will gladly have your dog a part of the whole process. He understands that our pets are family and also need to fit in our cars. He was great with my Béret!
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November 2022 by Eva L.
Overall great experience with Stevens Creek Mazda from test driving a couple of cars to completing the purchase. Jeremy Sommers and Chris Kassem were both very professional and pleasant. It was nice to go into a car dealership and not encountering any sales pressure. I definitely recommend Mazda Stevens Creek. Also, like the nice relaxed set up of the sale office.
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November 2022 by Anna C.
Review is for Nathaniel Rose who did all he could to help me in my car buying process which is made much more complex (and frustrating) due to my bad back. Always friendly and willing to help even though I wasn't a guaranteed customer, and he's quite knowledgeable about cars in general which makes things a lot easier for those of us in the used car market.
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November 2022 by Lani A.
Went to many dealerships and NONE compare to Mazda! Most times dealerships are very exhausting and overwhelming, but not this one. Everyone was so welcoming and very helpful, Amir, Chris, along with the rest of the staff, a HUGE THANK YOU. We are now forever #teamMazda
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November 2022 by Sara H.
I can't say enough about how great this dealership is! Everyone from the Service to Sales is outstanding and goes above and beyond for their customers. My 2010 Mazda 3 (purchased from Oak Tree Mazda) was having some trouble, and Manny and Sean in the Service department were really nice and helped me out and gave me some options. I ended up in the Sales Department with Nathaniel and came out with a 2023 Mazda CX-5. Nathaniel was amazing! He spent time helping me figure out the options I had, answered any questions I had, and I felt he genuinely cared about me as his client. He really made this experience fun and exciting. I would definitely recommend Nathaniel to anyone looking into buying a car at Stevens Creek Mazda. He is professional, knowledgeable, and cares about his clients. I can't say enough about Stevens Creek Mazda. As a customer of this dealership for the last 12 years, I have never had any trouble with them. Everyone I encountered and continue to encounter there, are super friendly, professional, and knowledgeable. P.S. the new lobby is so comfortable and they have really good coffee :)
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October 2022 by Jimmy N.
TL;DR Satisfied with purchase. Tony Vo was a great help! Contact him if you want to check out your next Mazda. I picked up a CX-5 a little over a month ago at Steven's Creek Mazda. I had been in correspondence with Tony Vo a week or so prior to get price quotes and set up a test drive. He was very upfront when I asked about what to expect with pricing. On the day of the test drive, I had mentioned to him that I was running a little late because my son had just woken up from a nap. He said not to worry and would see me soon. When we got there, he had the car we had arrange to test drive under the shaded service area knowing that I'd be bringing my family along to see the car. We were warmly greeted and had a pleasant time checking out the car and taking it for a spin. He even told us to take our time and take the car around some more when our son got sleepy again lol. The purchasing process was a typical sales experience. Upselling extended warranties and such. Got a shown different quotes with varying prices at different APRs. Just make sure the underlying quotes presented to you have the same rates and months. It was a tiring process with a restless family but was able to get the paperwork going. Chris from finance was fun to talk to while we took care of all that. Outside of a few clerical oversights I needed to take care of post-purchase (which Tony helped to facilitate and get moving as well. Thanks!), I was overall satisfied with my purchase. Thanks again for helping us through the process from start to finish, Tony!
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September 2022 by Cesar G.
was a great experience whit Steven's Creek Mazda nice people and very professional and friendly attention. I recommend 100% my sales person was Jeremy 100% super friendly and professional. thanks Steven's Creek I will beck in the future.
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September 2022 by Zhao B.
I bought my car here recently. Since during the inflation and chips shortage, it's understandable that all car prices are rising. So far as my investigation, this Mazdas dealer store are relatively most fair dealer. I had a great experience with Michael McGhee. He is a very nice gentleman. Almost know everything about Mazda. Knowledgeable. He didn't enforce me to make deal right away, which I did like this style. I hate any sellers to push me although I understand this is their tactic. Also, the whole experience is very comfortable. What's most. The car price here is very fair. I don't want to say it is the fairest forever or fairest all over whole Bay Area. But if you can compare with other dealers this time, you can find this dealer store offers very fair deal. I do recommend others come and contact Michael McGhee. No harm to try at least, right?
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August 2022 by Lauren S.
I've been to this dealership in the past for Service and have always has good experiences. Prices seemed fair and service center members were great. Bought a new MX-5 last week on a whim. Whole transaction was smooth and easy. I was helped by Jeremy Sommers. Very pleasant experience overall. No need to go into details really but I highly suggest asking to see if he's available. Nice guy. Easy to work with. No shady sales tactics or being talked down to. Overall great experience.
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August 2022 by Bonnie J.
Updating my review as they followed up on my review the same day as I posted and tried to make things right! Just talking to Andy as he followed up made me feel better but shortly, I received a call from the General Sales Manager tapping in. I appreciated that they acknowledged how I felt about my experience and truly went above and beyond to make my experience a pleasant one so I was very impressed. The quality of the car is great, but my previous review was more about the customer service which didn't really give me the warm and fuzzies which with the recent communication has really turned things around to make me a satisfied customer!
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July 2022 by Ritchie V.
I have a Mazda CX5, Mazda 3, Mazda 6 and I only go for Mazda because of how they treat customers like me. Sales people are like friends for the longest time, specially dealing with Mike McGee, they call him Short Mike. It's because of Short Mike that I only deal with Mazda of Stevens Creek. Have no issues with service as well. I will recommend this dealership always and look for Short Mike.
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July 2022 by Sammie G.
Do not bother with this place for parts Save your time the hassle. Do not order from these guys. The customer service is horrendous So now "Their truck goes down" and they don't even bother to advise you that oh hey we won't be able to deliver to you..had to pry this info from them...I didn't know that I was to have telekinesis or psychic powers and had to figure out or assume that they are having issues on their end..it's called a simple phone call..but no you had us wait..sitting as if it were coming still. Bad business all around. Never ordering from them again