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August 2023 by John 56
Garbage location not open at 11:55 pm when it say open 24 hours why not take it out of your listing rather than having false advertising and wasting people’s time
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May 2023 by Cindy T.
I absolutely HATE this place & their 1 or 2 miserable, unresponsive employees who work the night shift. Although, to be fair, there was 1 night shift guy who was very pleasant & helpful, but go figure, I haven't seen him around anymore. Anyhow, their sign on the door says "Open 24 Hours". Well, that's a bunch of bullshit, as I tap my keys on the glass door to try & get the guy's attention, who is stocking the drink refrigerator, across from me. He does a great job at ignoring me at 1st, until he doesn't have a choice but to turn around & face me. Then he waves his hands & says "closed".Question: If your door says "Open 24 Hours"... what is your interpretation & understanding of the phrase 24 hours??? Mine is that ur friggin store should be open. But it's NOT! Not to mention, I also wanted to get a car wash bc I had been o/o town a cpl days ago & the front of my car is loaded w bugs! But, the orange cones are in the driveway to the car wash so, evidently, that is closed, as well. WTF!PLEASE CHANGE YOUR "OPEN 24 HOURS" SIGN ON YOUR DOOR AS IT'S FALSE ADVERTISING & IT'S A COMPLETE LIE! Aand, this is not the 1st time this has happened to me at this station either. Unfortunately, this station is only about 1/2 a mile from my house & very convenient, when it's open. But when it's not open & I need something, I have to drive several more miles, down the freeway, to the next Loop location, which is o/o Blossom Hill Rd & guess what, their sign says "Open 24 Hours" & they are!!!GET YOUR ACT TOGETHER!!This is a big franchise & I imagine that they have set rules & requirements that they expect from each 1 of their franchisee's so that every time someone... aka... A CUSTOMER, stops at a Shell/Loop location, everything is universal & laid out the same way & operated the same way so that the customer feels at ease & knows they will be treated the same at each stop. Well, not so at this Loop. If u are in this area & it's late night, don't even bother stopping. Just get onto Highway 101 & go south a cpl miles to the Blossom Hill Rd exit & go left. There is another Loop location there, by Chick-fil-A. Not only do their signs say "Open 24 Hours", they honor that by actually being Open 24 Hours! Imagine that.To me, this is the equivalent of going to our Walmart Super Center on Story Rd. Every time u go there, u are guaranteed 1 thing for sure, & that's that u are going to get pissed off & regret stopping there. Same w this station. Man, I HATE this place!P.S. Note to Corporate & Franchisee....If ur employees are allowed a set time to close the store to stock, clean, take lunches, whatever, etc., then why not have em put a sign in the window sayingClosed from --:-- until --:-- ??I mean, wouldn't that alleviate a lot of confusion & customer irritation? I would think so!! However, this also brings me back to the sign on ur Loop Neighborhood door, which says "Open 24 Hours". If the employees are allowed to close the store for whatever reason, then that is completely false & needs to be changed! What is open 24 hrs, is actually the Shell gas station part. Prob bc u can pay at the pump. However, the Loop Neighborhood store is allowed to close, so therefore, IT IS N.O.T. "Open 24 Hours".Please change that!!!!!
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March 2023 by norah e
I came here at 3 in the morning a few days ago and the door was locked. The cashier eventually opened it and was telling me how a customer had just come in and was angry because they were closed. I said, “Are you closed?”, he said “yes but I’ll take you” as if he was doing me a favor. (The sign says open 24/7)Today, I left empty-handed after spending 15 MINUTES trying to buy gas & 2 cigarillos. 1 would not scan. They would not sell it to me because it would not scan nor did they offer to sell me a different one. (I bought 2 flavors so normally a cashier offers to give you 2 of the same flavor)The 1 cigarillo they did give me was stale so I asked for a different one. They said it wasn’t expired. Okay but it is still stale. They would not give me a different one. I explained to go feel the other cigarillos and notice how some of them are soft to the touch. Hard-to-touch means stale. They did not understand. I asked for a refund. They could not figure out how to refund my card.Again, they didn’t offer me a replacement cigarillo when 1 wouldn’t scan, they didn’t offer a replacement when the 1 they gave me was stale, they weren’t able to process a refund after refusing to give me a different cogariplo.The entire time, the 2 Spanish cashiers were talking to each other and barely acknowledged me when I spoke to them. It was beyond rude. The only reason I knew what was going on is because I was listening to them speak to each other.I always get my cigarillos here because it’s convenient for me but this was ridiculous.to the manager - your current employees’ terrible customer service is losing you business.
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November 2022 by Nikki C.
If I could leave no stars I would on the door it says open 24 hours and there is this man inside the store and when I try to open the door, he shakes his head no and that is it doesn't say anything doesn't do anything but just shakes his head. The door is locked and right on the door it says open 24 hours on the website it says open 24 hours seven days a week, I get off work late I have no gas I'm trying to pay cash it's 2:39 AM. I'm tired and I want to go home and instead of having the decency to at least tell me why he refuses to open a door to an establishment that says they're open 24 hours. He just continues to stare at me blankly and shake his head. Loop shell whoever you are consider hiring new staff that actually have the decency and the customer service background that's needed for this type of establishment.
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June 2022 by Tony G.
Local loop it really hasn't been here very long actually pretty newish if we were grading I would give it a big F they never have any Real hot food available pushing a hotdog that doesn't exist but they have the fixings they have no burgers / Today they had a chicken sandwich and a couple of donuts this is why I rarely come here only for a car wash
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March 2022 by Rose N.
Telephone listed says sorry mailbox is full. I just returned from the car wash this am. Paid $15 for a wash. Spots, soap etc all over my car. Red flag should have been a large mound of soap was sitting inside the floor before I drove inside the car wash. I have called this number unable to reach anyone states " mailbox is full" no other number listed. Tried another number I found on internet disconnected. Owner please contact me I would like a refund. I used my CC to pay and machine did not give me a receipt. I would appreciate if you can please message me. Your machine needs to be checked the rainX is not working. It left horrible spots all over my windows. My car looked better before I the wash. I have used your services before a few times a month first time this ever occurred. Nevertheless I am frustrated for one poor wash, 2 inability to reach your business.
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February 2022 by Priscilla S.
Probably won't be back they didn't have froyo ready and also the Indian cashier kept watching me and my kids like we were gonna steal stuff... how rude I won't come back to this loop
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February 2022 by Harris L.
The car wash is little bit loud and I always choose express wash. Also on 2019 I think the line is very long.
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January 2022 by Samantha P.
There was a Chinese lady There today she threw our chips and stuff she gave us two even if we said one and she started yelling at us and threw our change and was in general really mean she is always like that and for no reason she give the worst customer service there is another lady that is so so nice but today the other lady was there and she was so mean and she worked at the other gas station in front and she was always mean please fire her she gave us a attitude she was doing that today on January 8th please fire her the other people are nice but not her I am in San Jose and if she keeps being like that I might not ever go there again
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May 2021 by Michael Coules
Good place to get my gas and buy a snack. Good people. I always go for the canned coffee. They have all the beverages. A little bit tight outside getting gas sometimes but it stays civilized and is all worth it. Clean place.
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October 2020 by Dil J.
This loop car wash and I have a green on a born and white is totally not the place to visit busted my rear of wiper on my SUV twice first time I reported they were not interested cost me only just the wiper so I ignored it then I went for a second time for the wash and busted the whole rear windshield wiper cost me $75 I want to meet up with the manager and they said they will get back to me but they totally ignored everything I advise everybody think twice before you take your SUV in for a car wash at this place all the other Evergreen car wash is a fine
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September 2020 by M C.
So went to the Loop tonight and bought the $13 car wash went through it and when we came out my truck was still dirty I went back inside spoke to the manager a Mexican lady named Romella told her that my truck was still dirty asked her if I could just go through again I did not want my money back I just wanted to be able to go through again she told me no and that if they do not guarantee for your car to be 100% clean ?!? WTF. I mean I get it it's just a drive thru car wash but dam there was still bird crap and visible dirt everywhere but she stood her ground and told me there was nothing she could do for me. I mean even if she said I can let you go thru for half but nope she offered nothing to keep me as a good paying customer. Now that's fine but during this time when businesses are trying to get as many customers as possible you would think she would want to make paying customers happy so I will never go back there and I am also hoping that her manager and or corporate see this terrible way to treat customers. I guess I'll just take my hard-earned money across the street to the other car wash. THANK YOU AGAIN ROMELLA FOR DOING NOTHING AT ALL
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August 2020 by Matt I.
Everything is always broken ! The Indian guy with turban here always grumpy doesn't want to serve correctly.. I worked here so I know the training procedures he's a lazy bum should be fired.. also their wireless contact payment for cards don't work .. and the pumps payment processor with credit cards outside doesn't work very often .. very inconvenient when ur in a hurry just tryna get gas .. u have to see the lazy Indian guy with turbanYou can see Shell has the tech for the wireless contact reader but it never works .. I just went to Valero across the street their wireless contact payment works ! Finally someone's doing something right .. Easy and fast payment Shell needs to learn a few things.. and fire this lazy Indian guy with turban on graveyard
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May 2020 by Nicholas C.
It's always there for me. When I need gas, when I'm hungry at midnight, when I want a slurpee but don't want to drive all the way to 7-11. Best GAS STATION food to be honest, 7-11 doesn't even compare. They even have an Amazon Locker. I don't wash my car here because I prefer to do it myself. Them carrying Shell is a big plus because I personally believe Shell gas is superior. I can't really ask more from my neighborhood gas station. I have been loyal to the loop here and I will continue to be loyal towards them.
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April 2020 by Chris K.
This absolutely has to be the worst parking lot of all time. As of today, i am BANNING the Evergreen Loop. This place is an absolute disaster and even during COVID-19, it is a nightmare, thinking it would lighten up a bit. Hands down, the worst gas station in the area. I hope the new Valero gets done quicker.
