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November 2023 by Brittany Martin
Amazing customer service. First off, I love this brand for women's clothing. They offer a really classy look that can be dressed up or dressed down. This and Express are my favorite look for business casual. This location on Santana Row in particular is my favorite location so far. Amazing staff, super friendly and helpful. They've also added athleisure and athletic wear in the back that offers a polished look. I was really excited to discover this. You should check it out!
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August 2023 by Shama Alvi
Great stuff stylish yet elegant
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July 2023 by Elvaeliza M.
About 2 weeks ago, I went in to return two items. I had the wrong shipping invoice with me. Carlos was kind enough to suggest that I look through my emails to find the confirmation email sent for this particular online order. I found it and was able to return the items without having to go home and come back! : ) He was both kind and patient and resourceful. Thank you, Carlos!
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May 2023 by Nasim Shafiee
I strongly urge everyone to AVOID the COMENITY BANK CREDIT CARD Loft and Ann Taylor offer!!!!!!!!! As a loyal shopper at Loft, I applied for their credit card in-store only to encounter a slew of issues. Despite being charged on the credit line, I was told to wait for a letter containing my credit card and billing information. Unfortunately, I never received the bill and ended up with a missed payment on my credit history. This has been an incredibly frustrating and disappointing experience, and I cannot stress enough how much others should avoid this credit card option at all costs.
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May 2023 by Disha P
Great collection of tops, very colorful and pretty. Their staff is super helpful too when it comes to finding sizes, one of the few places where retail isn't dead yet
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March 2023 by Alejandra Alliende
Excellent costumer service, we'll be back.
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March 2023 by Chinar Singh
Love this brand and Ann Taylor too but I usually shop for deals online and usually come into store to either try sizes or return my online purchases. The staff is always very nice. This brand is very good for work wear and petite sizes.
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December 2022 by Karen Polania
Excellent quality
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December 2022 by Roshni C.
Absolutely horrible customer service! Went to the store to drop off a jacket that was damaged when shipped. Firstly, had to wait a solid 10 mins at the register to even be acknowledged - the store had 0 customers. The young lady who attended to me was extremely rude and judged me for returning a damaged jacket that LOFT sent me!I could not believe the amount of attitude/disrespect I received for a simple return- I hope LOFT invests in some anti- bias training and actually hires staff that know how to treat their customers with the dignity they deserve!
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August 2022 by J O.
Clothing selection and layout is okay, mostly writing this review about the rude staff. I was carefully browsing through some dresses to see if they had my size and one of them accidentally fell off the rack and a sales associate saw and reacted with "whoa, avalanche." How rude (the rack was overflowing btw). Also hard to tell where the line starts as the jewelry rack is in the way.
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July 2022 by Alex d.
I went here last month, and then 2 times in the last few weeks. The first time, it was pretty quiet in there and there was a very nice older woman working at the register who seemed to enjoy working there, and some other staff who weren't as professional but whatever. The store was neat, although they were out of my size in different colors of the tank top I was looking for. The next time, a young man and a young woman were there who had a very casual demeanor, and were talking badly about the customers (I overheard the girl mention the B-word and commenting on the types "of people that come in here". The third time, a young friendly man was working the register, except that he also was doing a bit of talking bad about customers. It's like you're being judged when you walk in. Also, things were messier and low in stock. I decided I will drive the extra time to go to the Oakridge LOFT because the ladies working there are sweet, professional, and very helpful. I like some of the LOFT clothes (they are for women a little older than me), and they have very cute accessories. Also, it's a great place to get good basics, especially in one of their frequent sales.
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April 2022 by Shirin P.
Alex who was the store manager helped me a lot. Great guy and helpful. I had a great experience!
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April 2022 by Connie M.
Good amount of items in the sale section, I snagged a pair of paper bag pants during the extra 50% off sale items promotion. No one really came to ask me if I need assistance and the dressing room can be a mess sometimes, there's no attendant so just go in an empty room. They put the jewelry station next to the registers so sometimes people don't know where to start the line.
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February 2022 by Lisa M.
Beware if you go to the loft. They have a loyalty program but it really is their way of getting you to add yet another credit card. Never did they say that is was a credit card. They tell you its a locality program and just takes a few minutes to sign up. You get 15 percent of your purchases for the day. Yes some of it was my fault for not really paying too much attention but the fact that is a loyalty card really is misleading. I am so turned off from the way they mislead me i will never go to this store again. Not in any city of state!!!
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January 2022 by Evelyn K.
The staff Alex and managers and everyone are awesome . Not only are they fashion savvy but give honest opinions too . The current sale is amazing I got a great pink heat sweatshirt and jeans and other awesome finds .