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January 2024 by David Chen
Very nice, I rent here for one unit, Bilal is good helper for everything, also help me to change the unit to climate controlled one.
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January 2024 by Hai Vu
I have rented two units from the Extra Space Storage on 1265 Oakland Rd in San Jose for about 3 years now. Two days ago, I got a message from the office that the door from one of my units seemed out of place. Mr. Bilal Omar, the store manager, helped me with the assessment. I was very impressed with his professional manner and dedication (multiple trips for tools and perseverance to open the jammed door). But it was the meticulous checking of all units that he performed every night and his keen observation to see a misplaced latch that identified the problem.I feel better with him in charge of my materials.Thanks, Bilal.
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December 2023 by amber khasrua
Bilal Omar store manager provided great information on my rental details and also walk me to my unit on site. Very clean area, and have supplies for customers to use when needed. Thank you again Bilal for your help today with my rental.
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December 2023 by Paul Cook
Bilal was great, wonderful customer service he was great really helpful.the check in prosses was quick and easy,nice facility clean grounds
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December 2023 by can cui
First time using storage. Bilal was really nice and showed me around. It’s easy to get access and set up. Highly recommended.
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December 2023 by Camille Angelica Nicole Aspiras
Great customer service, front desk guy is really attentive answered all my questions and he was very helpful. Definitely recommend.
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December 2023 by Marilza Reyes
Quick process and very informative. The process online was straight forward and easy. Office was super knowledgeable and friendly.Highly recommend.
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November 2023 by J H (TourGuideLifeJ)
Bilil the manager was friendly, answered all questions, got my property location switched easily. Saved a lot of money vs Public Storage, with longer hours of 6am - 10pm, 7 days per week. Very very clean facility too.
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October 2023 by Raymond Gomez
Everytime I call they were able to easily assist me with move in and move out instructions. No hassle.
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September 2023 by Carter Adams
Awesome customer service. Quick and easy to get set up.
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August 2023 by Nanditha Sankar
Highly recommend! Bilal was super nice and he helped me move in fully remotely while I was in a different city. My stuff was safe at Extra Space and I had a smooth exit. Thank you so much Extra Space Storage!
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August 2023 by Tom Choi
Update:Bilal decided to increase my rate by $100 after the incident. A week later I received a rate change notice via mail. 4 months in. I would not recommend going to this location.Employee named Bilal Omar threatened to terminate my account because of my attitude. I wouldn't use this location to rent a unit. They can just make up any reason to terminate you, confirmed via call center.
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August 2023 by Tyreece Sherrill
Bilal was Great. He was punctual and aware of just what I needed. Great customer service.
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July 2023 by Elad Levi
Our representative Bilal Omar was awesome. He responded to all our questions and took care of our concerns. I would recommend to deal with him and contact him in any matter.
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June 2023 by Rayne Randall
Bilal was a pleasure to work with. He meet all of my service needs and helped me feel comfortable storing my personal items at his location. For this being my first time using a storage, I was nervous. But Bilal made it simple, easy, and comfortable. Thank you!
