August 2021 by Mitzi Merek
They have been increasing the cost of the storage every year I’m now paying 3 times what I started I’m going to close my storage and go somewhere else
August 2021 by James Davis
Melissa was very helpful and answered all question about the experience. She was considerate and found me the best deal for what I needed to rent. Apparently its a new system and were both learning on a curve?..
August 2021 by howard butler
Melissa did a fantastic job helping me with my unit. Will definitely be recommending this location to anyone that I know that needs help
August 2021 by Sally Smith
Good storage space. Well maintained. They got a digital gate reader that is an improvement ?
July 2021 by Bobby Chin
Been looking for storage for a while but couldn't find the right size / price. Found a great space off Thornton behind valley med. The rep, Melissa, did a great job helping me out. She was helping customers and cleaning the property. and while she had a lot going on, she certainly demonstrated that she knows how to prioritize!!
July 2021 by Nanette Ceja
Your workers are always so kind and patient with me. I let them know if there's a problem and they never make me feel like I'm not trying my best to take care of business. They're there to make sure that I paid promptly and if there's issues I always let them know so we can work them out so there's no problems. Tony and Tracy have been like a part of my extended family because they are taking care of my property and they let me know if there are issues. They're intelligent they're smart they are caring and professional you've done a great job in finding excellent employees in them
July 2021 by Miracle Gumabo
This location has given me amazing customer service for the last 4 years! I was assisted by Tony and Melissa and two more associates, please forgive me for not catching your names, but regardless who you talk to, they are all kind, well trained and efficient! I will definitely recommend this location to anyone in the the 95117 area. Thank you all for the help!
July 2021 by Andy Holland
The assistant manager, Melissa, was very kind and helpful. She answered all of our questions and provided 5-star service. Extra Space is lucky to have her!!
July 2021 by Maddie Heart
5 stars thanks to Melissa's wonderful customer service! She was incredibly patient and knowledgeable when it came to helping me with my storage needs. She deserves a raise!!
July 2021 by Roy Roy
Though they didn't have a unit i was looking for, Melissa went out of her way to find a storage unit from a nearby Extra Storage facility.
July 2021 by Selvin Garcia
Good service nice people !
May 2021 by Javier Torres
This is an over due review for the site manager Tony. I have to say the both times I had problems with my storage unit I was contacted promptly by Tony. Both times Tony was very courteous. He helped solve both problems fairly quickly and he made it right. He was very helpful even though I was a little irate with him. So I’m thankful that Tony stood by “The customer is always right motto” and made the process a lot smoother. So Tony thank you for your great and upbeat assistance. Your a gentleman and a scholar sir.
May 2021 by Sandra Harrier
My experience with ESS was Great, the manager is very nice and keeps the grounds very clean she helped me in many ways ,thank u again I would give her a 10 excellent customer service
May 2021 by jonathan valencia
Kelsie was amazing!Not only did she answer all my questions but she was delightful to speak to and helped us get the best deal. Thank you for everything.
April 2021 by Darius D
The staff is easy to deal with—helpful, friendly, and ready to assist with what you need.This location is a bit dated (older building and units) but kept clean and safe to move around in.It is in a mostly residential area, so works great as a storage location if you happen to live nearby.Overall a very positive experience.