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November 2023 by Sherrie Lea Jester
My experience at the Thornton Way, San Jose facility has been great! Tony, the manager, is very vigilant and knows what is happening throughout the property. He keeps track of everything very well while at the same time being friendly and extremely helpful. He is a “hands on” facilitator and has the answers to any questions. Chris is very friendly, helpful and also constantly aware of what is going on at the site. Both Tony and Chris are busy each day taking good care of the property. Though renters are constantly coming and going throughout the day, I have yet to see any trash or debris at this facility. From entering the driveway off the street, to going through the gate and driving to my storage unit, everything is always clean an fresh looking! There is no indication to me that any rodents have invaded my storage unit. My unit is outside accessible and the door is always clean when I visit. The restroom is consistently very clean no matter what time of day.As a woman visiting my storage unit alone quite often, I have always felt safe at this facility. Although I know I can depend on Tony and Chris if there is ever a situation. That is an extremely important feeling for me to have!I observe Tony and Chris working together in the office and on the property; they make an excellent team! Extra Space, you are very fortunate to have these two gentlemen representing your company!
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November 2023 by Derek Killough
Recently I jumped on line to reserve a 8 x 12 storage unit that was half priced for the holiday and they responded back as soon as I had submitted it. A gentleman greeted me by the name of Tony who set went over the details of what I needed. That weekend I went down and met with him to seal the deal. The location was clean and well maintained with a friendly atmosphere. Highly recommend them if you're looking for a storage unit with varieties to choose from.
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October 2023 by Beatriz Guzman
We came in with zero experience about renting a storage unit, Tony was extremely patient and helpful. Very welcoming as well. He explained every detail, showed us a couple units before choosing what would best fit us. I highly recommend this location.
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October 2023 by Ray Chen
Wonderful experience! I visited the site at 895 Thornton Way, San Jose, CA 95128, and the staff helped me walk through the paperwork, helped me carry the suitcases, and helped me with many other issues! Thanks a lot!
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September 2023 by Abraham Duran
It’s really easy to get a storage clean and nice management. I was a back costumer and it was super faster . Tony the manager friendly as always
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August 2023 by Miles Justin Sunico
Tony Tony Tony. What can I not say about how polite, professional, and customer service oriented employee in these times where people don’t care, Tony shows that he’s the best in this company. I had never had a bad experience. He even called me to say that my lock wasn’t locked properly and was worried. Turns out it was my scatter brain’s fault. Great person and would completely recommend if you need a place to store your valuables, do so with him. Only reason why I had left was we were moving far away and I like to have my belongings easily accessible. Tony I thank you so much for your hospitality.
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August 2023 by Maddi Fraser
Great storage space, Tony was extremely helpful and thorough all while being so welcoming! Made moving in a breeze, and gave me peace of mind that my belongings are stored safely!
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August 2023 by Miles Justin S.
Tony Tony Tony. What can I not say about how polite, professional, and customer service oriented employee in these times where people don't care, Tony shows that he's the best in this company. I had never had a bad experience. He even called me to say that my lock wasn't locked properly and was worried. Turns out it was my scatter brain's fault. Great person and would completely recommend if you need a place to store your valuables, do so with him. Only reason why I had left was we were moving far away and I like to have my belongings easily accessible. Tony I thank you so much for your hospitality.I know I copy and pasted my review from Google but I just wanted to make sure Tony knew how great he was.
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August 2023 by Elizabeth Potts Weinstein
The front desk person was the most positive energy and helpful person I’ve ever run into at a storage place. The app is great to use Bluetooth for the gate instead of a struggle to push buttons. My small inside unit has a regular door, which I like (versus a roll-up), and I like the real walls (instead of metal). Great so far!
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August 2023 by Izaiaz Barrera
We arrived and were helped with outstanding customer service thanks to the staff. They were also very friendly and personable. We were able to pick our storage and decide which one was better. Anthony Zen helped us decide the location of the storage and answered all the questions we had. We purchased our storage and our happy with extra space storage. Thank you guys!
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July 2023 by breann welch
I had a wonderful experience with Extra Space. Anthony Zen was extremely knowledgeable, kind, and was able to answer all my questions. Amazing customer service, would definitely recommend!
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June 2023 by Samantha Maldonado
I have had the best experience at this extra space location, particularly with Anthony. He was knowledgeable, helpful, and answered all of my questions! Overall great customer service.
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June 2023 by Temo Ramirez
Had a great experience with the staff, especially with Anthony Zen who specifically helped me. He helped me out a lot and showed his knowledge as he answered all of my questions. Great customer service!
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June 2023 by Laura Podratz
This is a great storage facility in San Jose. I don't live there, so the manager, Tony, was really helpful. The place is very clean and in a quiet, safe neighborhood. There are a variety of unit types, mine was an indoor unit and that stayed dry and clean. All storage places have gotten more expensive post-pandemic, but at least this one is really nice for the money. Well done!
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June 2023 by Anthony Nguyen
Great move in experience with the manager Anthony (not myself though they do have another employee named Anthony — definitely an interesting experience having 3 Anthonys in the same room). He answered the questions I had and was professional and friendly.No light inside the storage unit. Ceiling lights turned off when I’m using my storage: doesn’t seem to be motion sensor so I’m using my phone’s light so I’m not moving my things in the dark. Never happened in the past month I used it. seems like a recent update / renovation or there’s an option to have the lights off after some amount of minutes. Would be helpful if there’s a sign stating this.One of the workers was giving me a hard time and said to punch in the code in the keypad while I had a phone app to open it (for context, the gate was open at that time and I get he’s trying to make sure only customers can come through but it left me an awful feeling).