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January 2024 by Jeff Ronne
Nice pharmacy with a friendly knowledgeable staff that takes care of all pharmaceutical needs for last several years.
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January 2024 by Robin S.
I go to the CVS because it is near me. It's not great as far as quality of the store and organization of products on the shelves, but I'm usually there for the pharmacy. They all seem very overworked, but trying to be as friendly as possible while, probably being exhausted, they have answered any questions that I had without making me feel like a nuisance. Customer service at the front cash app has also been good.
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January 2024 by E. A.
Shout out to IAN! Super helpful and provides all the information you need about using GoodRx at CVS. Even offers to contact another pharmacy to have a prescription transferred. Ian, please let me know if you leave CVS! That'll be a sad day for CVS customers. Kudos to you.
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October 2023 by Van Esser
Five star service by a team of friendly helpful very committed to an outstanding client experience team members , I’m very pleased with my local CVS which has become my primary go to shopping place.
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October 2023 by Anazay R.
I went in a couple days ago to get my children's flu and Covid-19 vaccines. Ian was very helpful, efficient and pleasant. The female pharmacist was nice and tried to keep the girls at ease while administering the shots. Thank you.
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September 2023 by Rasha Q.
Andrea always Helpful and supportive, she's very patient with a smile and she will go above and beyond to make sure you are taking care of.
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August 2023 by Perhaps U.
The overall experiences were fine, many people came here and asked for the prescriptions fill out due to the unusual early fall seasons. The counter medications does help some younger generations and elderly populations to combat during the flu seasons. The pharmaceutical techs did well by answering many questions in regarding to their medical concerns. But there are bunch of youngest interfered the workers by asking too many passport or photo questions. This is the pharmaceutical place, but some younger generations doesn't understand that.
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July 2023 by Morgan B.
Came here solely for passport photos and I HIGHLY recommend this place. From the moment I walked in I was approached by one of the staff Andrew H asking if I needed help. Super kind and communicative. Andrew was helping another customer with photos too and made sure I knew I'd be helped next. Andrew was also aware of other folx needing help and informed other staff to come help. Overall great customer service. I'm terms of the passport process it was super fast with no issues.
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July 2023 by Lingfan Kong
I will give 0 if possible
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July 2023 by B A.
Was scheduled for surgery, dreaded calling my usual pharmacy...and boy, what a relief!! I do agree with previous comments about them not answering their phone, long wait times. But this time around, my call was answered in a timely manner, and I was able to speak to the pharmacy staff. Kudos to Joe, Bernie, Marianne, Ian!!! Ian helped locate an out of stock prescription out in Redwood City. A drive but I got all my meds ready for my surgery. Thank you Ian!!!
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January 2023 by Megan O.
ZERO stars. This pharmacy location does not answer phone calls, which is incredibly problematic for customers. It is crucial that clients be able to communicate with the pharmacy to ask questions or solve medication issues. I don't know how it is allowed to happen. I've broken down and DRIVEN to this location to ask the pharmacist a question, and have witnessed elderly clients ask why they can't reach anyone on the phone. It is clearly an unspoken understanding among the staff that they just ignore phone calls. So completely unethical. I understand phone calls are probably annoying, but they are crucial! Please, please, PLEASE, somebody instruct the staff here to answer phone calls. It's been a problem for years. I've even switched my prescriptions to other locations to avoid this particular store site. Ultimately, I switched to Alto, because the communication was so impossible here. Other CVS locations have remarked on this particular store's reputation for being unreachable. Unacceptable.
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December 2022 by Yuli Hou
My boy need a Covid-19 test kits. I rushed to CVS Saratoga pharmacy. I arrived at 7:55pm. I was the last customer. I met a new pharmacy manager Hellen Y. She did a lot of documentation. Got 12 ones for my family three by insurance. I left the pharmacy at 8:08 pm. The store closed at 8:00 pm. Appreciate Helen’s service. My boy tested Covid-19 right away when He got the kits. Thanks Helen Y.
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November 2022 by Huiru S.
This branch has limited stock sometimes of sale items and line for pickup for medications at the pharmacy is long. I'd rather drive farther for faster service.
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October 2022 by kim h.
I did the cov19-test at cvs on Saratoga on Saturday and by Wednesday I still have not received the results so I called cvs pharmacy. The gentleman at the pharmacy told me that they just did the test but for the result I needed to call quest. I called Quest and could not get to a human In order to ask for the result. I finally went to Sutter Health to test and got the result next day. Maybe I was unlucky but definitely will not go back to cvs. If I have to call Quest why don't I just go to Quest in the first place. And calling Quest is a painful experience.
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October 2022 by Christina C.
Nothing directly against the store. However. If you wish to speak to the pharmacy and call the number provided on this page, be prepared to go through an myriad of options provided via auto voice, only to be held up and back at the beginning after an hour of being on hold. Absolutely ridiculous. CVS. Fix this please.
