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March 2024 by Kim N.
I have shopped at costco for years and visited many locations. This brand is always my most favorite one whenever I want to purchase groceries or household items and more. Prices are so much more affordable here. Try to plan to buy your items when they're on sale so that you can get the best price possible. Their return service is one of the best available; Especially when you need to shop for big items such as a mattress or couch, you dont have to worry about what if it's not the right one for you and deal with the return by yourself - they take care of it professionally. Not to mention that all the stores are always clean and spacious. When I am not so busy, I love to go around the store to find something new or interesting to try. More asian products have been added such as fish sauce and dried guava and many more.
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March 2024 by TL V.
I don't know if this is poor management issue or deliberate attempt to manage it this way but there is no other Costco in the Bay Area that consistently always have a wait line of at least 40 min long to return merchandise. No matter a what time of the day and what day of the week, it's always long and yet after so many years , it has not changed. Why are the other Costco capable of improving their customers satisfaction and turn around wait time but not this specific Costco at this location?
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March 2024 by Shannon J.
Was looking at the website and it says accepts credit cards but that is a lie because they don't accept all credit cards. They only accept visa
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February 2024 by Mike J.
Have to say my local Costco isn't as well run then all other Costcos I've been to elsewhere. First saw the person tending the entrance let two separate people in without seeing their membership cards. Second, saw some frustrated worker stacking things forcefully and there were hazardous uncleaned wet area by the meat section too. Hope they fix these concerns soon!!!
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February 2024 by Orlande O.
I went there and waited 1hr and 10 minutes to get my pizza some worker in the back taking his sweet ass time gossiping with a female worker while everybody waiting for our order with out a mask and laughing on top of everybody's pizza there places to do that my boy not while you laughing and making pizza's
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January 2024 by Miguel
I have been raising medicine for ten years
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December 2023 by Maggie G.
This location is never disappointing! It has an abundance of Asian food and snacks available. Each time I visited, I found new Asian products. They even has big bottles of beef pho broth seasoning! (Which I forgot to take a picture of). In addition, there's quite a few Asian seasonings available. As it gets to to the holidays and Lunar new year, lots of snack and alcohol available bottles zodiacs characters and dragon containers. There's quite a bite of clearance items as well. More so than the NSJ location where I normally shop. However, there gas station is a mess. It look a bit smaller than others and very congested which parking is backed up from the entrance... hope they will renovate that one day.
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December 2023 by daisy I.
The service is okay in the food section there is a girl named Noelia and had a grey shirt she is just rude in general and was giving out raw hotdogs to people until a lady came and told her that the hotdogs were not done correctly. And then she told me to pick another food item but never explained what items I was allowed to pick she was just rude when I would ask her a question she would just say NO.
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December 2023 by Aman K.
The worst service. Made a purchase and cashier forgot to ring 3 bulky items. How can someone miss not 1, not 2 but 3 items? I was stopped at the door, asked to go back and repurchased the missed items. Issue was not standing in a line for 15 mins again, issue was the guy who took care of the transaction was simply RUDE and loud. He wasn't apologetic at all instead kept saying we will ring you up in a moment which took 20 mins.
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October 2023 by Michael T.
This is my go to Costco. It's only about 4 minutes from my house so I'm here about every week. This location can get really busy so i recommend that you come early if you are coming on a weekend. Love Costco because the have a lot of great deals and often have sales. They have a great selection of anything you could need. The customer service counter is friendly and helpful when needing to do a return or cash out your Costco cash back.
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October 2023 by Sam G.
Selection is good but People could be more professional here in terms of their supervisor staff they are on low end
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October 2023 by Carmella G.
A couple of weeks ago I went to this location to return some pillows that I decided weren't the right fit for me. I was met by an employee named NICK. He was so kind and we started talking about other pillows that could possibly work for me. He mentioned Beauty Rest Serta. He was curious if they had any in stock so he got on the computer to check for availability in any of the stores. They did not have them, but Nick said that in the fall/winter they bring them back at an excellent price. He also looked on Amazon to show me which ones he was talking about and showed me how much more they would cost if I were to purchase from Amazon. He seemed to have a lot of knowledge about their pillows, so I decided to wait until Costco brought the Beauty Rest back into stock. He was a very good salesman and I am so glad that I met him. Thx Costco for having Nick as an employee.
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August 2023 by Wendy H.
This is a very busy Costco. Parking lot is a mess. Luckily someone was leaving while we drove by so we found a spot right away. This location is packed with people. Sort of hard to navigate. They carry the same merchandise as the others so I'm not going to comment on that. Food court lines were long! We waited pretty much 15 minutes for strawberry sundaes. The clerk cheaper out on the strawberry so it's basically vanilla ice cream.
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August 2023 by Nancy M.
If I could use zero stars I would. On this exact date me and my wife went to get my membership. I have my membership but I lost it. So we told the lady at the door. We waited in line and were going to bathroom. That's when Roberto the supervisor approached us. He wasn't friendly he was extremely rude. They specifically targeted me and my wife . He kept saying why we left the line. I told him we have to use the bathroom. Kept telling us we can't do that. So Costco employees force customers to hold their pee and poop. Like that's okay. He then asked why we need to go together I told him she's my wife that's not his concern why we need to go together. It was humiliating especially when so many people were staring. After we left the bathroom another employee approached us. Like read the room, at that point I won't even bother getting anything nor give my money to a organization. Clearly all the reviews show how bad this specific Costco is. If anyone wants to see the video of what happened it's on my TikTok @wellnesswarrior21 this is truly unacceptable
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August 2023 by Trav N.
Zero? Worst Costco experience yet. I'm definitely not going back to this one. I feel like I got sick right when I walked in..