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March 2024 by Draco N.
i have NEVER had any problem shopping at barnes and noble in my life and have always been greeted by warm employees and book lovers. honestly, it's a bookstore so when could it ever go wrong. when i came to this location, i was met with an employee, my cashier, that was completely standoffish. the vibes were just not friendly. i complimented him on his pin, and he replied in a tone that was not welcoming. he was very monotone and it seemed like he didn't want to be there or help me out. i excused this the first time, but when i came back another day he was my cashier again and i just wish he wasn't the only one working. the same rude tone and attitude was there, which prompted me to write this review. i forgot his name, but he was white with long hair and tall. he had percy jackson and pokemon pins on his lanyard.
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March 2024 by Eloisa B.
I went today with my son to this location and let me say this was not a great experience. The customer service was horrible. I was treated badly and followed around the entire time. I was shopping there with my seven-year-old son they treated me as if I was going to steal every book I touched and when I went to go pay, they were rude as h3ll and acted like I was stealing stuff even though I just spent $150 on books and knickknacks for me and my son. They couldn't make it more obvious by someone jumping behind the counter to the exit to stare at me while i was leaving as if I had stuff in my bags unpaid for. Then this little squatty Asian lady or man i count tell, with short hair, kept staring at me. I couldn't tell she was turned on by me or my son. She followed my son to the toy section, and went into the bathroom after us. I felt very disturbed as I left the store and I wish i hadn't bought the books after all and given my business to the Stevens Creek Barnes & Noble instead.
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February 2024 by Tram N.
I used to love going to Barnes and Nobles. I used to frequent the one in Emeryville, Eastridge Mall, and the one off of Stevens Creek. I have not been in years. I started going to independent bookstores instead. I tried very hard to stop using Amazon to purchase my books and I've succeeded. I have not ordered a book from that conglomerate entity. I have nothing against Amazon. I was making a conscious effort to keep the local bookstores alive, that's all. The Tram back then used to wake up at 3:15 to workout. Even during the pandemic. After my promotion last year, I stopped being the person I am. I could not wake up early, I lost my love for working out, and I started binge eating. I was incredible at what I do for a living, working 50+ hours a week. There's no PTO and there's no weekends. I can get called on or texted on at any given hour. It was horrendous. I went into something like a depression phase last year. I was not able to sleep yet I did not want sleeping pills. I enjoyed reading but could not find the time to read. W/ my work, I was spending just barely adequate time w/ Gavin and had no time for myself. I was also in school, too. I am only one class away from earning my AA. My next venture is attending SJSU. The same school my daughter is currently attending her year. Anyway. This year started different. I fell and hurt my tailbone and I have close colleagues (friends now) from our office in Ann Arbor, MI that was talking about doing the Hard 75. So, thanks to those 2 guys, I got back into reading. One of my aunts help setup an alter at my place. I wanted to give journaling another shot. All of those happened during the same time. Instead of thinking I don't have time, I forced myself to create time. Now I no longer snooze, I am back to waking up at 3:25AM during the workweek, got back to reading, am journaling consistently every day, I pray twice a day, and I've managed to reduce my phone usage by 50%. There's something about reading that inspires me. I finished Atomic Habits in January, and just finished Atlas of the Heart. I needed a new book for my 75 Soft Challenge, so I came by and saw the book from Mark Manson. I was honestly looking for Adam Grant but was not able to locate any of his books. I started it yesterday and will be done w/ it in a week. The shelves were organized, staff available if you need any help, the lines moved rather quickly to pay, and I was captivated how the storefront displayed their books. If I did not dart to the line, I would have purchased more than one book. I'm also currently reading Yellowface and will start on A Little Life after. If I could, I would not step out in public for days/weeks/months. I just want to be home and in bed w/ my book and my cats. I would have food in my fridge or use services like DoorDash just so I would not have to step outside. Books no matter the genre is like a lost art to me. No Kindle or audiobooks can replace the feel of an actual book. Parking was easy, plentiful. There are a lot of vacant tables during that time. Just have your noise cancelling headphones in, white noise ready, and get lost in the book. It's like a fantasy where time literally stops.
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February 2024 by rosalinda serrano
Love it my place for books and DVDs
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February 2024 by Mike S.
This is actually the only physical book store that seemed to have survived Covid. There is free wifi so you can work or study in the Cafe Starbucks area. Just do realize that they do not accept the Starbucks app here. They have their own loyalty program. For me I like this spot as I can escape from working remotely at home. The parking is also very ample and easy to get into and out.
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February 2024 by James B.
Haven't been to a bookstore for a while (buying online mostly) and was very pleasantly surprised to rediscover a real bookstore. The people were very helpful and they had exactly what I wanted. I drop in occasionally now just to browse Highly recommended.
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February 2024 by Varun Chhabra
Beautiful setting an very friendly staff
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February 2024 by Harika Janjam
Been my happy place since I was a kid
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February 2024 by Rebecca Lamerdin
Love how big the Barns and Noble is.
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January 2024 by Neda Mandegaran
Very large store with huge children section which is mostly dedicated to toys, large cafe. Books were laid on the tables smaller than their width which made it dangerous for kids to bump into the sharp corners, and also customers were constantly hotting and dropping them on the floor.Bathroom was not suitable for little kids as the wash basins were high and too wide that they couldn’t reach the tap and the water. A stepping stool would be very helpful.
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January 2024 by Makenna Guio
Went for a cookie. Cookie was delicious made quick. Line a little long though. Workers handled the line well however. Cookie was delicious again.
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January 2024 by Linda Ligons-West
Always an enjoyable experience.
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January 2024 by Chasval Victor
My favorite Barnes and Noble. I hate leaving that parking lot though. Easy to get in and find parking, nightmare to leave.
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January 2024 by Claudia De Bonilla
Nice place, nice atmosphere, assortment of books
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January 2024 by Shashi L
Lots of books, lots of space, very helpful staff, and a coffee shop inside....what else to ask for ?
