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August 2024 by Linda Choi
This is my second time encountering this particular employee. Not sure if he is the owner or the employee but the way he talks to customers is impatient, showing no empathy and speaks in a very condescending way. Has to be the worst UPS employee I ever came across.
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July 2024 by Ever Lyn Dominguez
They never open on time
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March 2024 by Jess
Woke up early and walked a mile with a 12 lb box that I planned to drop off on my way to an appointment in SOMA. Posted hours for Friday start at 8:00 AM. I arrived at 8:35 AM and stayed outside until 8:45 AM and the store was not open during that time. I then had to run another mile to my appt that I was now going to be late for with an extremely heavy box that was supposed to be left at UPS.
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December 2023 by Magic Woman
Nick is super helpful, caring person. Appreciate you!
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October 2023 by Jacob Kandel
Ease drop-off experience
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October 2023 by poonam ghimire
John Luk was amazing. He helped me ship two packages, answered all my questions without being bothered. Had a smiley face the entire and gave me a great customer experience. I hope the store is able to recognize this gem of a person.
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October 2023 by Devang Raju
Went to ship my documents today. In and out in 2 minutes. The lady attending everyone, Zainab, was kind, courteous and fast.
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September 2023 by D N
Update- what is up with this location? Tried to drop off an Amazon return, and they are closed an hour early. Why is there no reliable UPS stores or fedex locations?
Walked in this morning to drop off the package, and there was no one in the store. Like, no worker at all. There was a sign that they would be back at 9:30a. The worker finally came back, she was the only one working and has to leave to take bathroom breaks. I told her that anyone could have stolen anything from the store (computer equipment, packages, etc). But she said she can’t lock the door, so just has to leave it unlocked while she leaves. Very strange, and not secure. There should be enough people working so packages aren’t left unattended to be stolen.
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July 2023 by Edu Giansante
I don’t get why so many bad reviews - lady there was alone and able to help everyone on a timely manner. All good and as expected
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May 2023 by Danielle N.
Walked in this morning to drop off the package, and there was no one in the store. Like, no worker at all. There was a sign that they would be back at 9:30a. The worker finally came back, she was the only one working and has to leave to take bathroom breaks. I told her that anyone could have stolen anything from the store (computer equipment, packages, etc). But she said she can’t lock the door, so just has to leave it unlocked while she leaves. Very strange, and not secure. There should be enough people working so packages aren’t left unattended to be stolen.
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April 2023 by Okan Sayılgan
Please avoid this location, the old guy takes forever to process anything. It took him 45mins to take a finger print. Not sure what is worse, this one or the USPS around the corner. But it's ok if you have 2 hours to kill in the store.
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January 2023 by Beth D.
Employees have been very helpful. I had to find a notary quickly and they located one for me at the Howard Street store. Very nice ladies.
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November 2022 by Tommy Freeman
Special thanks to Raymond! Very respectful and informative. He is the definition of having patience. Great customer service. I highly recommend going to this particular branch do to the great customer service Raymond was able to provide.
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October 2022 by Monica Devineni
Really bad customer service. The lady at the store was inefficient and very rude. She refused to notarize my documents for random reasons, think she was just lazy to attend me.Got my work done at the next UPS in FiDi.
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August 2022 by Rabbit Bun
Great Staff and nice customer service! We made an appointment for a notary service along with a package mailing. Juana was really friendly and helped us with the process efficiently. I'd highly recommend this store~
