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August 2024 by Alexis Haddjeri-Hopkins
Great quality product and that store is always helpful. My problem is the customer care service... I bought a flawed bag, sent it back from repair (took a few weeks) and the same issue reoccurred. They couldn't fix the issue and the way they kicked in the warranty was just very stingy... I had a replacement for a bag worth 90$ less, they refused to give me store credit to make it up for it and it turns out I already had the replacement model... just annoying post-sale support.
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August 2024 by David Bos
Sent a handle replacement my way after ~7 or 8 years of use, easy to swap out - thank you + would recommend Timbuk2 ?
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August 2024 by Tamas Kis
Still one of the best in my opinion.
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July 2024 by Dennis Evashenk
I love the brand, but was underwhelmed by this flagship store.
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May 2024 by Tom Hill
I hadn't been here in a long time... damn covid. The company seems to have gone through a significant reorganization. I have (and cherish) many of their bags, both for travel, and getting around SF. The quality is still amazing, and the service from staff was exceptional. Timbuk2 is a great brand, and they continue to stand behind their products. I took in my small messenger bag for a new liner and velcro, and they are repairing it for a very modest fee. I love this company and will continue to sing their praises!
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April 2024 by K Win
Lifetime Warranty is non existent with my experience, they charge you for fix or give you a percentage off a new bag ( giving them more money)
Lost a loyal customer, and my families
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March 2024 by Jessica Sacher
Amazing experience in store! Nicest most infinitely patient staff! Had no idea you could design your own bag colours and material. Sooo excited to receive mine!
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March 2024 by Franz Lao
Great products and great customer service. I love that I can recycle an old bag for 20% off my new one.
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February 2024 by Jeff Ortiz
Staff aren't very friendly.
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February 2024 by R. A.
Because customized bags are not returnable, I wanted to get it right. From clarification of sizing to color verification. The phone support team member in San Jose, CA was friendly. He helped with sizing and suggested I visit a store in person, which I did. I went to the Livermore location and was met with professionalism, attentiveness, insight and knowledge. I color matched my design using the swatches but was unable to create an image because the computer was down. Regrettably, while customizing my bag at home, some colors on the website did not reflect the actual colors of the swatches I had seen in the store. I called the Livermore store and shared my concern. Cynthia, went above and beyond what I would have expected from a store employee. She heard my concerns; travel and the need to see "true" colors, then sent a photo of the colored swatches I preferred. The bag was delivered on time, if not a few days earlier. It feels durable, has plenty of room, lots of pockets and I'm enjoying it.
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January 2024 by A K
Quality bags for your everyday need. Lovely small store here. Guess man has the same urge for good bags for various occasions like women have.
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December 2023 by Rob Reid
I've waited years to get to the San Francisco store after having their bags for about 20 years. It was great to get to actually handle them and see everything.To be honest I expected it to be bigger. But there are only so many models they make. And the bags aren't THAT big.
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December 2023 by Jennifer W.
Thanks for great service today, Lisette! You were helpful on the phone and in the store! The gaming backpack will be a sweet gift for the grandson! You are a day maker!
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November 2023 by Anne T.
I have a VERY old Timbuk2 bag that I love! The outside is still in perfect shape, but over the years the inside lining got dried up and started to flake off. I put in a repair request with photos and got a reply that they could fix it! I dropped it off at the SF store and in literally LESS than a week, the bag was beautifully repaired like new and delivered to my doorstep! The skill of their repair staff is unsurpassed! I very much appreciate their expertise and fast turnaround. Highly recommend such a high quality company! Heartfelt thank you to the staff.
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November 2023 by J B
I ordered a custom messenger bag.It turns out that they've shrunk significantly in size since their original messenger bag dimensions.So the shrunken custom bag cost me 229 USD and on delivery I had a 59 GBP import duty unpleasant surprise to pay.It might be nice to warn foreign buyers about this before they buy.
