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June 2024 by Yasmin Mawaz-Khan
Temporarily closed due to construction. Did not update website or listings. Waste of time.
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June 2024 by a google user
The people who've done my facials have been nice
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May 2024 by Nicole & Nikita C.
Quiet location, very helpful and friendly
Staff
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May 2024 by Ani ka
The best Sephora hands down. The staff is friendly, welcoming, and over all kind. I felt comfortable, and encouraged to come back again. I’ve shopped at the Sephora in Walnut Creek, San Leandro, and Emeryville, but this Sephora takes the cake. I was treated like a customer and I really appreciate that.
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May 2024 by Brad Kosar
Amazing selection, top-notch customer service. 5-star shopping experience! Great selection of Dyson products.
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March 2024 by Pooja Iyer
I stopped by this Sephora location for the Full Face 60 Minute make-up application for a shoot and Natia was amazing! She matched my olive complexion perfectly, and the make-up lasted for hours, through wind and rain! I will definitely be returning here for future events!
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March 2024 by Oscar J. Molinar The Third
The best place to get Lawless Lip plumping gloss, and the entire Lawless Line
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February 2024 by Lizzy Giap
LYNN IS THE BEST! Every time she sees me she goes and gives me a hug and always gives me the best advice on products and skin! I look forward to having her help me every time. This location has some of the best Sephora customer experience you will ever have. This store specifically has some of the most welcoming, helpful, and personable staff. You walk in and are immediately greeted by multiple employees. Everyone there is super happy to help and their return policy is excellent.
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February 2024 by Pam M.
Thank you Danielle, for helping me with a concealer which led to a color correcting skin tint, waterproof mascara & eyebrow pencil. I was originally looking for a concealer by Laura Mercier for my under eye area that was recommended by a lady who I follow on IG. I met Danielle, who inquired if I needed assistance, which I did, regarding color selection. After discussing the purpose, she said that her favorite concealer was by the brand IT. She determined that my skin was pretty fair with pink undertones, which was lighter than her initial thoughts so she switched up the concealer color & also recommended a skin tint with SPF 40 (I usually don't wear foundation but wear several layers of sunscreen due to previously living in Hawaii & skin protection). I never do anything with my eyebrows other than a little bit of plucking & she lightly colored in my brows so they weren't overwhelming (my fear was that I would have eyebrows like Angry Birds), which was perfect. I usually wear waterproof mascara due to workouts & she applied the IT Superhero waterproof mascara which really lengthened my lashes. I usually get my Sephora items online due to ease but I'm glad that I found Danielle, who was knowledgeable & helpful.
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January 2024 by Christian B.
Great service, very friendly and attentive employees and great support in finding Christmas presents for home. "we've got a list" :o).Thank you again for that and all the best!
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January 2024 by Andrea P
Had a bad experience here at the Union St location. First time at a Sephora store that I had a bad experience. They’re usually really helpful and friendly. This was my first time at the Union St location. The store wasn’t busy when I was there. Maybe 6 other customers. First, one sales person asked if I needed help and I said yes but then she walked away and helped another customer. That was a little weird. Then the next sales person got a little annoyed when I asked for help with a color match. Also be careful when you check out and they promote their store credit card to you. They were pretty deceptive and said store card (not credit card) and when I asked for clarification twice if it was a store membership they said it was. I know retail can be hard especially during the holidays so I try to be friendly and kind, but unfortunately had a bad experience at this location and sharing in case this is helpful to others.
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January 2024 by A P
Had a bad experience here at the Union St location. First time at a Sephora store that I had a bad experience. They’re usually really helpful and friendly. This was my first time at the Union St location. The store wasn’t busy when I was there. Maybe 6 other customers. First, one sales person asked if I needed help and I said yes but then she walked away and helped another customer. That was a little weird. Then the next sales person got a little annoyed when I asked for help with a color match. Also be careful when you check out and they promote their store credit card to you. They were pretty deceptive and said store card (not credit card) and when I asked for clarification twice if it was a store membership they said it was. I know retail can be hard especially during the holidays so I try to be friendly and kind, but unfortunately had a bad experience at this location and sharing in case this is helpful to others.
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December 2023 by CHARLES JARRETT
The service was great the staff was very friendly I went there to buy some Chanel Bleu very good price
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December 2023 by Tim Benson
Popped in for last minute shopping during a very quick trip to SF. Michael assisted us and was amazing. Customer Service at its best. Thankyou Michael!
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November 2023 by Brenda M.
The staff here is by far the worst I've seen across any Sephora store. They lack any type of customer service capability and do nothing to help you out. Would say this store should be closed but the location is too convenient - they just need new staff members who will actually do their job. The store also closes last minute outside of their stated hours often with no clarification, super odd.
