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July 2024 by Austin Gallaher
Outstanding customer service!
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July 2024 by Jayme Berroteran
Ben at this location was very knowledgeable and easy to deal with.
Very satisfied with my experience there
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June 2024 by Shawn Tilley
Everyone was super nice and very helpful. I'm glad I'm a verison customer.
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June 2024 by Brett Bastello
I'm trying to call the store and it's impossible. 1 star for bad customer service as they are unreachable.
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June 2024 by Leila Shirey
I went in about 1 month ago and I was looking to get a new phone. They sold me an Iphone 15. In the past I have had issues with billing so I was extremely thorough when asking questions regarding how much I will be billed. I didn't want to be taken adanatage of or lied to.
I worked with a man as well as the store manager who is female. I felt like I could trust her since she is the store manager. They told me I could get a "discount" if they are able to open up a "Ghost Line" on the phone. They said I would NOT be charged if I did this for the additional line. The store manager also said she would be giving me 6 months of insurance on the phone for FREE. They also said I would NOT be charged an activation fee. They printed out a receipt which stated my next bill would be $108. I agreed and felt like I could trust them, especially because the FEMALE STORE MANAGER was helping me.
One month later I am charged $255 dollars. I was charged for 2 lines, insurance for both lines, and an activation fee.
I will be taking this up with corporate. The female manager should be ashamed of herself for lying to my face. I am a single mom and my daughter was in the store with me at the time.
These people are unethical and lack any remorse for intentionally exploiting their customers. I will be switching over to T-Mobile tomorrow and NEVER going with Verizon again. I will be advising EVERYONE I know to NEVER sign up with Verizon.
After I paid this bill my next bill was for $155 when it should have been 100. I went into the store to ask why this was. The person quickly brushed me off and said I can't do anything, call customer service.
Customer service then told me to go back to the store I originally purchased it from. I let them know I had already done that.
The call center agent told me he would take off the ghost line and keep my original number. He ended up deleting the wrong number and now I do not have the ability to call, text, or use roaming data.
So now I have paid a ridiculous Fee for literally nothing. This is affecting my work and school. I will be reporting the manager to corporate and I will make sure I receive a complete refund.
Moral of the story: VERIZON are Crooks and T-Mobile is Legit.
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June 2024 by M El Jane*
There IS a KIOSK here.
I Always find the customer service and security representatives at this location disturbing
I AM likely NOT going here today.
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May 2024 by Brian Barlow
I bought a new iPhone from this location and they screwed up every aspect of the purchase. The associate at this Verizon location ordered the wrong color and associated the wrong phone number. The store was incredibly unhelpful despite their culpability ; while this store was close to our home, I would go elsewhere to receive competent service
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April 2024 by Nicholas Eggers
My 81 year old dad has been in the hospital and his phone got stolen. He was lost, confused and has no means to communicate with the outside world. We got him a replacement from Verizon, but it wouldn't activate and just switched to airplane mode. My brother and I spent well over an hour on the phone with Verizon customer service but they couldn't figure it out.
In desperation, I went down to the Verizon store, getting there just 15 minutes before they were due to close for the day. Ronnie and Nadia (hope I got the names right!) were absolutely amazing. Patient, kind, helpful. They were just about to close for the day (I've worked in shops and know the feeling) but were courteous and engaged. Long story short, they took the time to help me, figuring out what the team over the phone couldn't. My dad's new phone is now working. I almost started crying in front of them. THANK YOU SO MUCH.
Easily the best customer service I've had in years.
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March 2024 by Raylene G
Not fault of the sports arena Verizon store, it is a problem with the system. I need to speak with the sales rep I have had help me with my devices, and I can't!
Really?! One phone number, which isn't a direct store number. It's a number for any Verizon . This is not helpful at all. I need to return a device I picked up at the store, I called and the rep on hone said to ship. Why? Not convenient for me at all, I'm limited on time so I planned on going by today. Now I must make a different plan to go to a Ups ?? Ugh! But still have one other item I did receive by FedEx,I'm told for that return take it to the store. Geeez!
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March 2024 by Valentine II
Banned from the store : $700/ a month business customer
I had a really bad experience at this location that I need to talk about. A month ago, I went to their store literally, just to get a Sim card, for a couple of phones, the employee there, told me about "new plans that were cheaper" to upgrade my business phones but they didn't tell me it would cost me a lot more because I was on an old plan.
When I talked to customer service later, they literally told me that I would be paying thousands of dollars more, for this new plan and my old plan was grandfathered. So I did everything through customer service, just because they were telling me things, that the branch didn't tell me. "Go figure, if you return your phones via mail, you don't pay a restocking fee, something that they didn't share with me.
Today, I went back to upgrade my phone, and the manager told me he couldn't help me at his store. Even though I always pay my bills on time and was just trying to fix a mistake they made, it feels like they don't want me in their stores anymore. I have a business plan and pay over $700 a month for all my devices.
This is really bad customer service, and l've never seen anything like it.
Imagine being banned from Verizon Wireless, all while giving them $700 a month. Definitely have to find a new carrier.
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February 2024 by Valentine I.
I had a really bad experience at this location that I need to talk about. A month ago, I went to their store literally, just to get a Sim card, for a couple of phones, the employee there, told me about "new plans that were cheaper" to upgrade my business phones but they didn't tell me it would cost me a lot more because I was on an old plan. When I talked to customer service later, they literally told me that I would be paying thousands of dollars more, for this new plan and my old plan was grandfathered. So I did everything through customer service, just because they were telling me things, that the branch didn't tell me. "Go figure, if you return your phones via mail, you don't pay a restocking fee, something that they didn't share with me. Today, I went back to upgrade my phone, and the manager told me he couldn't help me at his store. Even though I always pay my bills on time and was just trying to fix a mistake they made, it feels like they don't want me in their stores anymore. I have a business plan and pay over $700 a month for all my devices. This is really bad customer service, and I've never seen anything like it. Imagine being banned from Verizon Wireless, all while giving them $700 a month . Definitely have to find a new carrier.
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February 2024 by Sharlyn L.
I was pretty hesitant to go to this store after reading all the reviews but Isaiah made the experience so pleasant. Walked in, greeted immediately, he was very attentive, answered all my questions and got me everything I needed in a timely manner. Apologies to all the ones that didn't have Isaiah, probably would have left a better review lol
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January 2024 by Carissa W.
I don't usually write reviews- only taking the time to write this to thank representative Ben for his help. Every other interaction I've had with someone at Verizon has made me want to shoot myself. DO NOT START A LINE WITH VERIZON THE 5 STAR RATING IS FOR BEN. He was the only person who actually fixed the problems that previous Verizon employees created. I've talked to 10+ customer service people and spent hours of my life trying to fix the problems they caused. Previous Verizon representatives fucked up so bad to the point where I was mistakenly billed $1300. How the fuck does that even happen. I've been with Verizon for 2 months and it's been a nightmare. On one of my many phone calls with customer service, I was told that I was going to have to pay $150 to reactivate the line that I previously cancelled- because it was the "only" way to clear the $1300 charges. On top of that- I couldn't send or receive any text messages from non IOS users. That problem was also caused by Verizon when they set up my new phone. I would rather sit naked on a hot grill than deal with anything Verizon related ever again. Shoutout Ben tho. You were awesome and my dad and I wanted to thank you again for being patient with us despite our frustration. I hope your management team acknowledges you for doing a good job, especially considering the situation was so complicated and stressful.
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January 2024 by Jason Simmons
Customer service was stellar.. Thanks
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January 2024 by Stephanie Gonzalez
Staff was very helpful
