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July 2024 by J Lee
I used to enjoy going to Polycare, but once they started overcharging me for parts and started recommending me services that I didn't really need, I stopped going there. I took me car to another mechanic and have been receiving more honest work and feedback on what my car really needs. Always do your research on parts and services!
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March 2024 by Justin Laub
Polycare Automotive performed work on my Toyota Sequoia and I had an absolutely horrific experience. I brought my vehicle in to have the engine serviced as the light came on. Brian and his team of techs diagnosed the issue as a timing issue and informed me the fix was to replace the timing system would total $4,492.41. I approved the work and a week and half later the vehicle was ready to pick up. 3 days and less than 125 miles later the engine made an awful noise, so I stopped driving it and had it towed to his shop. It took him and his team another week+ to diagnose the issue and recommend a fix. I was told I now had a rod knock that required a total engine replacement totaling over $12k. Previously he never mentioned that there could be other potential issues with the engine while completing the initial estimate or while picking the vehicle up after service. He stated this was a new issue unrelated to the work he performed and offered no discount for the new work to be performed. I had my vehicle towed from his shop, as I do not trust that any additional work would be done correctly. I am now in the process of seeking a resolution through San Diego small claims court as Brian and his wife have stopped returning my calls after previously stating they wanted to have a dialogue open to resolve the issue. Please use extreme caution before giving Polycare Automotive your money/business. The work was slow and not done to my satisfaction.
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March 2024 by Madhan S
Good for regular periodic maintenance
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February 2024 by Xin Yu
Great and fast service！
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January 2024 by Blanca Stohler
Great personal customer service, very attentive!
Thanks Lance for taking care of our car.
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January 2024 by Mark Harmsen
Brian is very honest and fair, I highly recommend him as your go to mechanic
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November 2023 by AJ B.
Super fast response time, painless experience, quick and efficient, and even when they had to give me some bad news they made sure I was informed on the issue and of what all of my options were. I'm glad I came here for my diagnosis. Highly recommend.
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September 2023 by ADRIÁN SÁNCHEZ FERNÁNDEZ
How can a routine oil check turn into a nightmare?I took my Audi Q5 in for an oil change and a general inspection. The car had no issues, but I wanted to have it checked and ready before our holidays. I had planned a long trip with my family around California, Arizona, and Nevada. The personnel were very courteous. Soon after leaving the place, I received an SMS stating that my car was ready, along with an inspection report.The inspection report contained a mix of accurate information (e.g., the underbelly cover was hanging) and some points that didn't make sense. For instance, they claimed that both the front and rear tires had 7mm of tread, which was impossible since the front tires were brand new, and the rear tires were nearly worn out. The same discrepancy applied to the brakes; they stated that both the front and rear had 7-8mm of brake pad thickness when, in reality, the rear brake pads were new (less than 2000 miles), and the front ones were very old.However, none of these discrepancies were the main issue. I returned to the garage just before they closed at 5 pm and picked up the car. I got a "Please drain off oil" message on my display that I couldn't remove. And more importantly, as I merged onto the 805 freeway, I suddenly heard a loud noise. I had to pull over and quickly realized that the underbelly cover was scraping against the road.The underbelly cover had been hanging down slightly (about 2-3 inches) for almost two years. They even noted this in their inspection report. However, right after leaving their garage, it was lying on the road. I couldn't believe it was a coincidence. It seemed like they had unscrewed it and then attempted to reattach it, damaging it in the process. Since it was a Friday and I needed to use the car, I decided to remove the cover myself so I could continue driving without it.I informed them of what had happened, and they instructed me to return on Monday for repairs. So, I placed the cover in my trunk, returned to the garage, and explained the situation once more. I patiently waited for 30 minutes in their office while they repaired it. Finally, they informed me that it was fixed, though they mentioned it was a temporary solution and that I should consider a more permanent repair in the long term.To my surprise, the following day, as I was about to leave for my holiday trip, I opened the trunk, and the cover was still there! I had no idea what they had actually done to the car or what they were inspecting, but they had not fixed anything. At the end, they made me request permission to leave work early and return to the garage twice, wasting more of my time and not solving the issue.And the troubles didn't end there. Just two days later, I received a message on my display indicating that the alternator was not working. I had never experienced a mechanical issue before, so what a coincidence!While the staff were kind and polite, all I can say is that I received terrible service that created unnecessary problems and ruined my holiday
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September 2023 by Les Beaumont
Excellent
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September 2023 by Rosalie Stokes
Good service ?
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September 2023 by NurseMomAnimalLover
Competent car care with no surprises. Thanks to Brian Meadows my 2004 Honda CR-V is still roadworthy with 192K miles.
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August 2023 by Bruce F.
I've been a customer of ploycare automotive for 15+ years. In that time, I've seen this business go from a great car repair shop with several master mechanic technicians, great customer service, and they were proactive with the service they provided. Fast forward to today and its just the opposite. It appears they only have one decent mechanic who can only get scheduled on certain days, but they have plenty of oil change technicians with questionable experience who are available to work on your car. Customer service has gone down the toilet as I really believe Brian no longer enjoys what he does and no longer cares about the service he provides. Definitely questionable business practices.
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August 2023 by Gabriel M
Brian and his team helped me with a big AC problem that my first-generation GMC Canyon has had for a long time. Clogged lines and a broken compressor. They provided me with detailed explanation for the steps they took and what steps would be required to resolve whatever lingering issues there are. The team provided a detailed vehicle inspection digital report which ranked the status of equipment/parts and recommendations based on urgency. Another cool aspect of this company was the overnight vehicle drop off option where you can leave your keys in the mail drop box and security patrols the lot overnight. They provide updates via phone/text. My bill was about $1300 in the end, but big problems require a lot of hard work which was provided with kindness. I felt reassured that Brian is a man of God which was bonus points for me. Oh yea the AC seems to be working like new.Services: Auto A/C recharge
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August 2023 by Alex W.
August Stop 4Been coming here a while for oil changes. It is always easy to call ahead and get an appointment. They are extremely knowledgable and provide a great service. Even for simple oil changes they provide a comprehensive inspection that you can reference on your phone at any time! And there is free water and wifi if you wait for your car in the lobby! Above all, they are trustworthy and do things the right way. Will be coming back again!
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June 2023 by Amanda Prewett
This place charges ridiculous prices and will take advantage of you if you’re not careful. I dropped off my car to get the breaks checked and was called the next day and quoted for about $650 to replace what I thought was all 4 breaks. Apparently I misunderstood the girl on the phone and I only needed the front two breaks and rotors replaced. I would have never agreed to pay $650 for only two breaks and rotors. That’s an absurd amount to pay. Save your money and go anywhere else other than here.
