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August 2024 by Niranjan Mahamuni
Do not forget anything in this gym. They won’t help you to find it by looking at any cctv camera that they have there. Somebody stole my $200 headphones. No help from @planet fitness to locate thief.
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August 2024 by Danielle Russano
Worst customer service I would give a zero if I could
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August 2024 by Rob Keys
Clean bathroom & gym areas, friendly, helpful staff, plenty of equipment, and not overly crowded. I love the massage chairs!
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August 2024 by Jerome Lesesne
Great club!
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August 2024 by Adam Aronoff
Very average gym with below average management, but is passable because it's not very crowded. Just don't expect much in their weight room, they don't have much in the way of free weights, and their max dumbbell is lighter than you'd find in most high school weight rooms
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August 2024 by Chris
It has all the basics but it's really small and doesn't have what was advertised on the site no saunas nail massage chairs and no pool
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August 2024 by Sylvia Gonzales
The girls at the front counter were very pleasant and helpful can't say that about the trainer. He needs to work on how he says things.
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August 2024 by Scott Buckner
No bench?
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August 2024 by Kavi Goharderakhshan
You guys have everything I need to stay fit at this location, thank you!
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August 2024 by Claudia Claudia
I love the changes made recently and the extra Smith machine and weights. I only think you could have kept at least a couple of steps. Another thing I would suggest is about the mats. I don't like the material they are made of. They seem not hygienic at all and when we spray they stay very wet for long and don't really clean.
Another thing I loved about the changes is that the music is not on anymore. I hope you keep it like that. This modern world is too stressful with too much noise pollution plus I don't like most of the songs and I don't like training with headphones. So it's a good idea to keep silent and anyone can listen to their favorite songs in their own headphones.
One last thing I would like to ask you guys to make the guys (mostly men) aware that they shouldn't release the weights hardly making such a noise as it shows no control on the weight, no respect to the others and no respect to the good maintenance of the equipments. The alarm should go off whenever this stupidity happened.
Another lack of respect is some people that 'build their own gym" inside the gym. When I go there is always the same guy that stays during all his training blocking for himself two different equipments and he makes noise both releasing the weights and groaning while lifting. Many guys (most men) groan by the way. This is not nice and it's ridiculous as there is no need for that. And it irritates who is concentrated in their training.
That's all for now and thanks for the good job on the gym. I hope the good improvements keep going.
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July 2024 by M P
I went in to use my one-day-guest pass and wasn't allowed to use it. I will not be returning.
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July 2024 by Rodney Cortez
My wife and I had to end our membership at Planet Fitness. Despite our efforts, Planet Fitness still charged us the annual fee, even though we weren't going to be members for the upcoming year. I talked to management and was told we missed canceling the membership by a few days. A few days, really?! So, Planet Fitness will take your money with no problems when ending your membership. Not to mention the employee and manager weren't at all helpful or professional. Worse gym membership I've ever been a part of. Don't waste your money.
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July 2024 by Chloe Fox
I went to this gym several times a week for nearly 6 months, and everything was acceptable, until their recent “renovation” that took place at this location from 6/26-28, 2024. They have since removed a significant amount of machines completely with no replacements. The machines that they didn’t remove, that used to have multiples so people didn’t have to wait, now only have 1 version of each, leading to much longer wait times than before. This gym used to be organized by body part, but it is a completely disorganized mess now. They moved the 30 minute express workout into a completely different room for no reason, and haven’t updated any of the overhead signage stating which area is for which part of the body. It’s a nightmare. The first day they were open after this “Reno” I went in and every other regular was confused, frustrated, and upset by these changes. People who I’ve seen working out alongside me for 6 months were asking employees where things were, and why they took away so much. I asked the girl at the front desk if they’d be adding more, to which she responded that “this is the complete renovation.” I mentioned that a huge amount of machines I used were gone, and all she had to say to that was “yeah, we got rid of a lot of stuff.” I took another brief look around, turned to her and told her to cancel my membership. She told me that because I paid on the 17th of June that I had until 16th of July to use the club. After she cancelled my membership, my planet fitness app updated and no longer offered me the barcode for the membership I’ve paid for, so I in fact do not have until the 16th of July. I immediately drove 15 to mission valley and signed up for a beautiful newer gym over there. Clearly this planet fitness doesn’t care about retaining or upsetting their customers. Shameful customer service experience, especially for someone who has been regularly working out there for 6mo. I wouldn’t be surprised if this location sees a massive spike in member cancellations, and a huge dip in their business.
PS: this location is sandwiched in between a Dollar Tree and a coin op laundry mat in a dingy strip mall. If you’re a woman, you will be stared at through the windows by vagrants passing by. Be aware.
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July 2024 by Michael Johnston
I just finished a road trip from Portland, OR down to San Diego. During that trip, I stopped at five PF locations (not including the three I frequented in Portland), so I speak with some authority when I say that the locker rooms at this location are the filthiest in the country.
The showers were disgusting (I thought I would get a staff infection just looking at them), there was crusty grime on the sink faucets, all the lockers were dusty and dirty with some containing left behind socks and underwear, plus many had broken locks. Apart from some dirty medicine balls and shoddy mats, the front was clean, and everything appeared operational, including the water fountain which was sparkling-- but that doesn't make up for the reprehensible state of the locker rooms.
And I don't want to hear the classist b/s of "you get what you pay for." Just because this membership is at a lower price point, does not give whoever manages and operates these locations the right to let the facilities go to filth. People with lower spending limits have just as much right to physical health and well being as people with country club memberships. If something isn't done about the Euclid and University locations, I'll cancel my membership, encourage others to do so, and to not join these clubs.
Best wishes,
MRJ
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July 2024 by Joseph Bryant
I was glad to see some new machines, equipment maintenance, and rearranging of the club layout.
