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June 2024 by Alan
I visited on a Monday night and inquired about a few of the clothes. The female staff member there responded to my questions with considerable rudeness, despite my continued politeness towards her. Unfortunate I will no longer be visiting that location anymore.
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March 2024 by Jack D.
Enjolia was super helpful when I went. She noticed I needed a dressing room before I even asked and helped me figure out what deals I should utilize at check out! great customer care!
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December 2022 by chisho2001
Great selection of glasses
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October 2022 by Happy M
Basic clothes for high prices. Nothing that caught my eye. Nothing that I would willingly spend dumb money in. Available shoes was about all I noticed good.
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September 2022 by Happy Martinez
Basic clothes for high prices. Nothing that caught my eye. Nothing that I would willingly spend d*** money in. Available shoes was about all I noticed good.
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August 2022 by Thelma Bernardo
I placed an order online; and, unfortunately ordered the wrong size. Prior to my visit to the Westfield Mission Valley Pacsun, I called for confirmation of acceptance for online orders and specific location of store. The young lady answered all my inquiries professionally.The entire staff were very professional, attentive and personable. Since my payment was through PayPal and my size was not available for an exchange, I was given credit.When I arrived at home, I did order “Paisley Peace Vans Slip Ons” and the exact credit was applied to my order.Thank you …
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July 2022 by James Kane
Only 2 star due to low selection of stuff
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January 2022 by Asif Hameed
2021-1230: I have never bought anything from there. This time we went in there but they did not have sizes for toddlers and pre-teens. Their pricing seem overpriced and from style perspective not sure if I would buy anything for me.
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January 2021 by Carl Suki
I ordered clothes online and wanted to return the items to the store. I went to the store and after waiting outside for 30 minutes I went to the register to return the merchandise. The girl at register asked me if I have the original form of payment. I did but when I used my card for the refund it didn’t work. She said the been having problems with returning refunds. She tried to call customer service to process the refund but they were closed. She told me to come back another time or send the merchandise myself. I called the store before my next return to make sure customer service is open but this time I was told I can’t return the merchandise to the store. She told me they to busy to do returns and to send it back to PacSun myself. I called the customer service line and was told that I can return to the store. I went to the store and same thing my card was not accepted to return the merchandise. They called customer service but they were not able to fix it. They asked me if I have another card which I didn’t bring for the return. Once again they asked me to send the items back myself. I left again got another credit card went back to the store and they were able to process the refund after me going there 3 times waiting in line to get into the store and the refund was processed to a card I did not use to make the purchase, even I was told I need the original form of payment. Never buying from PacSun again!!!!
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July 2020 by Kay K.
Nice staff thats super friendly but extremely small store! Not enough of a selection of tanks or hoodies which I had been looking for. Had lots of jeans and a Brandy Melville section that was approximately 1/6th of the store which was one of the few pluses but other than that its an extremely small store.
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February 2020 by Alvin K.
We've come here a few times since my daughter enjoys shopping here. The line was long when I got there, but they had cleared it up for the most part by the time we checked out. They have a large selection of shirts and pants. The prices are reasonable, not the most expensive I've seen. It's got a trendy vibe to be sure, the workers here can't be older than 25, but I suppose most of the clientele isn't either. I would give the customer service here a 3. The store showed well organized, and my kid found everything she needed.
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February 2020 by Shelley Cohan
I had an online exchange and Monic took care of it with no problem despise my back and forth of finding the right things to swap out for! She rock and will always continue to shop here
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December 2019 by Sabrina T.
Monic was awesome!! So was Robert! Between them they made my first time shoppng in store an amazing one! Helped me find shoes for my little sisters in time for Christmas. Thank you so much
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November 2019 by amanda anderson
Very nice size discount racks and lots of options. Very friendly staff!
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October 2019 by Anjolie McCann
The employees did not greet us and acted weird around us. They spent the whole time flirting. The only people that the male employee would greet were teen girls around his age. In fact, he would greet them several times. It was creepy and weird.
