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October 2024 by Silver Fen
Rude staff. Called in with question and put on hold for over 12minutes with no one getting back on line. Ridiculous.
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October 2024 by Richard p
Weights are always everywhere, out of place and on the floor. The cleaning stations are either out of paper towels or cleaning solution. What do employees do there? Just sit on their phones at the front desk? Never in my life have I seen a gym like this. Must have poor management if they can't even motivate their employees to do their jobs.
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October 2024 by Solomon Spade
Chill gym for the most part, people are respectful minus the clowns who break gym equipment. What it is lacking severely in is equipment, never have I seen only one pec deck in a gym. It’s crazy how severely limited it is in terms of some machines. Lots of benches and racks which is nice, only two leg presses, 1 leg extension machine you’ll see when you get a routine here. Just be ready to have a back up exercise because people will hog the limited machines for a fat minute. And the staff? At least for the night time, I’d fire them 100% ?
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October 2024 by Chalina
Disgusting smell , disgusting overall ????? staff needs to do better
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October 2024 by bold eagle
Has all I need
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October 2024 by Brenda Lobaugh
I was looking to join a gym 24 hour.Fitness is around a corner from my house, but I read The reviews They are not good..Sounds like it is a filthy place to step foot in to, I think i'm gonna go someplace else Too bad you're gonna lose a lot of customers if you don't clean the place up. I came in 1 day just to see what it was like. Your employees are not trying to keep the place clean. Or nothing. they're just standing around talking to each other. I think I would get new employees and not lose customers.
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October 2024 by Thomas Belt
Tried a couple day trial, despite the bad reviews for the place being extremely dirty. It was indeed extremely dirty, to the point I was concerned with my health being there. Could be a really nice place. I see the gym responding to reviews, but even after countless reviews, nothing has changed. Fix your stuff. Hire a proper cleaning company to clean on a regular basis and maintenance company to take care of the issues. The locker room and sauna was out of control disgusting. I wouldn’t go back unless there was a major overhaul.
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October 2024 by PARK
This place needs seiorus help.
Ive had a membership here for about 2 months now and i dont think ive walked into the place once and felt like i was participating in a clean well maintained environment. It always stinks and is very muggy even late at night when there is noone present. I rarely see employees cleaning or maintaining the place. Multiple machines are out of service or broken and have been since i joined 2 months ago. All of the bottle refill spickets on the water fountains are broken and again have not seen maintenance for over 2 months. The machines that do work are worn out and most equiptment has tears in the leather and smell horrible. A few weeks ago i had to take a trip to urgent care as i contracted MRSA (a skin infection) from the equiptment after i got a small cut on my arm which was extremley unsettling and disgusting.
I kept giving this place the benefit of the doubt as i have several friends who come here, and i enjoy working out with them but today was the final straw after i found food trash and ants crawling across the floor and up the windows. I couldnt take it anymore.. i had to cancel my membership and go elsewhere which sucks Because this gym is in a very convenient location. If you like your customers, please maitnance this place or hire better employees!
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October 2024 by Georgina Adre
Dirty ?
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September 2024 by Ed Hanson
Pro's
- it's a large gym
- Good selection of equipment overall
- Good selection of free weights
- Many squat/deadlift areas
- Membership cost is fair
- Open 24 hours
- Other amenities if you care (pool, basket ball, supplement bar)
- Staff has been pleasant and friendly overall
Area's that need A LOT of improvement
- Water fountains are broken and filthy ? and have been for months and have actually gotten worse over the last several months! Water is a gym essential so this is just unsatisfactory as well as a health hazard. PLEASE repair them!
- The equipment and the gym is disgusting, with hair, dust bunnies, trash, finger nails and other detritus covering almost everything. I understand some of the clients are gross but the cleaning crew is non existent. I have seen a couple staff wipe off the treadmills a couple times but the floors, locker room, and equipment are just nasty.
- It smells... Like working on a hockey locker room level funk in the free weight room. Probably due to a lack of cleaning.
- Lack of plate trees resulting in plates being spread about and requiring you to hunt them down.
- Several machines and pieces of cardio equipment that need maintenance. Things wear out, things break. I get it. Parts for something might be on back order I get it, but the state of the equipment and the length of time it's out of order show me it's just a lack of care by management.
- ALWAYS over crowded. Glad everyone is into fitness but the place is a zoo. This is exacerbated by the individuals in there camping on equipment with a pile of weights they aren't using around them, while they watch videos on their phones, talk for 30 minutes between sets, or are too busy making out to actually work out.
- The stupid App! Why do I have to install an app on my phone so I can check in? I don't want you harvesting my data and slamming me with marketing multiple times a week but that's what I get with my membership.... Thank you very little.
- In general the place feels like they are far more concerned with membership than maintaining the place and over several months of going I have seen zero indication that's going to change. I'm hopeful they will start putting some of that effort and their profits into actually maintaining the place as it's taken a serious dive over the last decade in almost every way
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September 2024 by Kalvin “Dre” Stafford II
Ok, I been going to this for the past 6 months, 4-5 days/week. The gym was already dirty and beat up when I first started going. However, I kept going because like that there is a lot of space and equipment, to where you don’t feel like you are on top of another. Plus, the staff and gym-goers are cool, giving a true neighborhood gym vibe.
Lately though, I feel like the gym is getting worse. A lot of equipment is broken for weeks/months before getting repaired; dirty/hair ball roam the floors like New York rats; spray bottle are frequently broken or empty; the bathroom…? (at your own risk); and the temperature is so high or the lack of air flow makes it difficult to breathe at times when exercising. Not to mention, making it to where you can smell the sweat and funk of a person 10 feet away from you. No way the pool , sauna, and the 1 out of 3 working water fountain is cleaned properly, don’t trust it.
Multiple gym-goers have complained to the staff about the conditions, and they reply that “the management is aware”. This gyms has all the makings to be a great gym, but the management reeks of cash grab or slum lord. I have been to multiple gyms in and outside the SD metro area, this is by far the worst gym I have ever experienced.
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September 2024 by Lopaka Makahiki
My workouts with CLAIRE has been awesome who has a big following in her classes on Navajo as well as College Grove. She has classes at noon Mondays, Wednesdays and Fridays held in the large room with people packed in there and overflows out the door sometimes. She is such an inspiration and a great instructor plus chooses amazing music to exercise to. I can’t tell you how much this class has helped me so much as I’m at a loss for words. She is quite amazing and motivates us to try our best and I’m grateful to have been aware of her program.
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September 2024 by Charles Sanchez
I love going here because of the layout I f the gym and the community, plus the employees are nice. but it’s absolutely disgusting, I’m not here to try to make it seem bad so people don’t go, but the bathrooms are absolutely filthy, there has been the same sweat mark on the floor in the sauna for atleast 3 months now, one of the water fountains hasn’t worked for over a year now, so you have to walk to the other side of the gym to refill your water. The mirrors in the bathroom haven’t been cleaned since I’ve started going here (over a year) there are pubes and phlegm all over the urinals, and it’s always busy. I understand you can’t just kick people out for being there too long but you can at-least clean and fix up the place.
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August 2024 by keighm Bostian
I have been a member since I was 14 back when it was family fitness. I can’t believe the utter filth and discussed facility
it has become. I tried to call corporate, email corporate and nothing has changed. This is a health issue. No one cares so I called Kusi and sent them an email. You people need to get on top of it! Seriously disgruntled member
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August 2024 by Elia Naomi Espinoza
Called about 10 times to actually pay my membership bcus i was having trouble with the app and couldn't pay it online... no answer called about 10 times in 2 days no answer whatsoever
