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July 2024 by george abraira
Best prices on or off base
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July 2024 by Justin Cummings
*Good service at a fair price if you're willing to wait the timeframe*
Could use an appointment system cause they are first come first serve but they handle previous day Work first.
Story: Was first to drop my car off for a simple oil change at 7 (open) and they told me the mechanic doesn't come in till 8 then saw them bring in other cars at 8 to work on then finally mine around 930 then they finished and called me at 1030.
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June 2024 by Hasan Rahimoglu
I recently took my car to the Navy Exchange Car Care center after experiencing a major engine problem. My car shut down and wouldn’t start, so I called the Navy Exchange for assistance. They assured me they had good mechanics and recommended towing my car to their shop.
However, the experience quickly turned frustrating. After my car was towed to their center, they told me that if I didn’t want to wait, I could tow my car to a different shop. This was already a bad start, but I decided to give them a chance.
They called me later to say that my car’s starter needed to be replaced before they could diagnose any further issues. This seemed suspicious to me because my car still had power. Nonetheless, I agreed to the repair. After replacing the starter, which cost me $636, they then informed me that my car had a crankshaft problem and they couldn’t do anything about it. They suggested I take my car to a different service center.
They kept my car in their service for 7-8 days without providing any updates. When I finally visited to check on the status, they told me that they had replaced the starter, which cost me $636, but that my car had a crankshaft problem and they couldn’t do anything about it. They suggested I take my car to a different service center.
The customer service was also terrible. The assistant, Derek, was particularly unhelpful. He spoke quickly and didn’t explain anything about my car’s condition. He seemed only interested in getting my payment. When I expressed my readiness to pay, I pointed out that they hadn’t fixed the main issue with my car. He provided no explanation or solution.
This entire experience was a disaster. I ended up paying twice for towing, and the Navy Exchange Car Care center charged me a significant amount for a starter replacement that didn’t fix the underlying issue. The staff was not helpful, their diagnosis was incorrect, and their customer service was poor.
I would not recommend the Navy Exchange Car Care center to anyone. Their service was unprofessional, their diagnosis was incorrect, and their customer service was terrible. I lost a lot of money and time due to their incompetence.
If you think that being a sailor in the military would get you extra attention or better service, think again. It’s not true. Don’t believe it.
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May 2024 by omar noriega
Went there first thing in the morning when the open I was kindly attended by Jeremy if I’m not mistaken the immediately diagnosed the issue the mechanic working on my car broke it down to me on what was causing the issue piece by piece. My total was decent great costumer service Jeremy the front desk guy was always very attentive and by 12:00 pm I had my vehicle on the road. Best experienced I have had with an auto repair shop you can count on me to go back for any type of of service thanks guys! You guys are awesome
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April 2024 by chris ritua
The phone was busy all the time! Been calling for 30mins straight
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February 2024 by Nate Wright
The auto department parts tends to not answer the phone. No matter how busy you are its simple to say. Can I place you on hold i'm with customer I'll be right back.... Simple
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February 2024 by Joel Escalona
I end up waiting for 3 hours just for brake check… I wasted my time and not even get fixed at the end.
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February 2024 by Ratchet Scram
Oil change and tire rotation took over four hours and charged $85. They won't use oil or filters you bring. Unless you're completely incompetent it is not worth your time to come here.
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January 2024 by Ecuador1205
Do not trust this place to do quality work on your vehicle. Took my car in for an alignment after doing some suspension work. Seems like their machine is not calibrated properly, even though the alignment showed it was within specs on their sheet, my car pulls to the right. I brought the car back the following morning to have them recheck their work and all they do is make excuses, blame the tires (which are brand new, just installed a week ago), blame that suspension components are bad and installed incorrectly. They were gonna charge me to have someone check their work, just ridiculous. They will do everything in their power not to correct their lazy work. The main part is that they didn’t even test drive my vehicle after doing the alignment to check if it was done correctly. The just use a machine and don’t actually make sure the vehicle drives correctly. If you care about your car, take it somewhere where they actually put some pride in their work.
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January 2024 by Albert Sanchez-Alvarez
They do a great job.
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December 2023 by candice hsu
Please beware of none-adherence to their operation hours and poor communication…caused so many inconveniences for customers! Brought my car in for a basic maintenance on Saturday at 0830AM and was told that it won’t be done until late afternoon, so I had my spouse pick me up and went home. Less than 2 hours later, I got a call from the front desk that it was already done and I can pick the car up anytime before 5pm (operation hours on Google and their website also stated Saturday is from 8AM-5PM). One wasted trip when I could have just waited at the store. More ridiculously, when we showed up at 4:15PM the same day to pickup the car and the store was already closed!! Another wasted trip! Now I work Sundays and the weekdays from 5AM-7PM and won’t have my car nor able to pick it up from the store at all. Please either update your hours accordingly or train your staff to know the store hours and give customers an appropriate estimated service time!
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December 2023 by Kat Greenberg
If you’re a woman do not go ANYWHERE near this shop. I’m a mechanic and my friend brought her car here. We both knew what was wrong with it and went to get it fixed since we didn’t have the time. They said it would be ready the next day. It’s now been a week. We still don’t have the car. ON TOP of that….. the part was about $150 so around $300 total. She signed a paper. Like I said we had both looked over the car. The claimed a hose was broken (which I had just checked before dropping it off) and TRIED TO CHARGE her $1000. When she said no, they dropped it to $600. She said no again and they said “ok we will do it for free” so either it’s not actually broken or they broke it and tried to charge her for it…
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November 2023 by S D
Honestly, perfer not even going to this nex car center but some of the other NEXs can't service as many jobs. The problem is not the mechanics it's the lousy clerks who serve no purpose other than to mislead you on prices and service timelines. When I was there on Saturday morning there were more clerks than mechanics, therefore they couldn't service as many jobs that they told me the day before I could get done first thing that morning. This is not my only gripe but that is the biggest reminder that they'll waste your time. Idk who the Store manager is but I'm sure their fond of useless clerks that act more like shady car salesman than honest auto mechanics.Services: Auto brake repair
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September 2023 by Carlo Mondragon
The slowest service ever!
They also never answer the phone!
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September 2023 by Gloria James
Can't make appointment
