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October 2019 by A R.
Thank you Jared! It's always a pleasure bringing my car in for service. The staff is always helpful. Loved that I was able to pay on line, and it's nice to be able to text.
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October 2019 by Arturo M.
Bought my $85k Denali here which i brought in for service. FIRST VISIT -THEY DECIDED TO JOY RIDE MY CAR AND DAMAGE MY AFTERMARKET 26" WHEELS. Pretty upsetting!!! Had later decided to bring in my vehicle for another try and they did not want to take care of me under warranty when my warranty was off by a couple hundred miles. Pretty sour taste in my mouth about their service department. SEEMS AS IF THEY COULD CARE LESS ABOUT CUSTOMER SERVICE. We wont be coming back.
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September 2019 by Andrew S.
Getting a service appointment here is like pulling teeth. Nobody is ever available to schedule my appointment and my repeated attempts are met with contempt by the staff. I have a 2017 Escalade and the loner vehicle given to me was a Hyundai Accent. I'm 6'7''...there's a reason I bought a Escalade. Needless to say I'm done with all things Cadillac and GM. My Mercedes and BMW vehicles rarely have problems and when they do the servicing is always quick and easy and the loner vehicles are always comparable. The sad thing there is only one Cadillac dealer in San Diego so even if you're reading this and not wanting to take your vehicle in you're basically screwed. I'll be leaving a complaint with corporate as well but I doubt it will change a thing. San Diego deserves better.
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September 2019 by M.F F.
I had bought 2019 Yukon xl over 70k, before the sale was ok, but after was very bad business I noticed after 2 months the bumper was painted By the dealer it was hard to tell, and the gsm Said if it under $1500 damaged by law they don't have to report it, but yet I signed a contract that states new car. Wow aren't we in America Bad business never again
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September 2019 by Danielle S.
Sean at MKB service department was nothing but, helpful, professional and thoughtful in helping me get our vehicle repaired quickly and as conveniently as possible. I'll be back and would highly recommend this service department.
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September 2019 by Princesa S.
Took my car for a simple oil change, I always make an appointment but this time around I forgot and decided for the 1st time to do a walk in because I have asked if that would ever be okay and have been told yes, well I was the 1st car to come in opening hr, dealership was lonely which was unusual but was asked to leave after going for 6yrs because there was a scheduling error and they didn't have apparently space for 1 more car. Was asked to go to a Chevrolet dealer on the other side (Camino del Rio N) which only takes cars with appointments. After making a couple calls I ended up going to Chevrolet on Morena blvd they were also completely booked but was told if all I needed was a simple oil change they would check my car in, immediately took my car in and 1hr later my oil was changed and my car was washed.
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August 2019 by Fish F.
My Advisor unknown to me was out of town on vacation Kevin , but I came in and saw Larry Ramos as one of the sets on my info I had accidently change so oil level wasn't showing - Larry changed that in a couple minutes - since it was a 7% he said to set up an appointment which I knew that I needed . I called him the next day Friday at 10 AM and followed up late afternoon with service and found that he was slammed with business we communicated via email on Monday discussing other minor problem and he set me up with Kevin Knepper on Thursday at 8;30 with a loaner which turned out to me a courtesy Hertz rental of a 2019 GMC Acadia which was great. MKB Buick had to keep my car until the follow late morning when the replacement control fob came in and was programed and was the key was programmed . Check heater - a/c external condensation, passenger air filter replaced checked tire wear front 2 need replacing back 2 will need replacement will go to Discount tire to purchase Michellin equivalent sun/rain 60,000 miles not available at MKB . Sean found my keys which I dropped removing from working fob when checking and guessing they were mine while checking in with Kevin K. Cashier Katrina was helpful during rental payment with name , call in with info re car specs for tires . Greg White helpful and greeted and discussed new back seat alert technology in the rental Acadia ( for child in car alert). Kevin was at Lunch when I picked up car Friday at 11:45 after returning rental , Larry was there and answer questions and relayed thanks to Kevin. I purchased my 2016 Buick La Cross from Fred Leon as a New (Title retained by MLB) Courtesy Vehicle with 7,200 miles with remaining warranty and an extended warranty and have been pleased with the service provided by Buick at Marvin K Brown Auto Center and by my nice new car, I have owned a series of used Buicks previously and decided this was going to be my first new car! I have been pleased with it and the service provide by this dealership and their dedicated professional staff,
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July 2019 by Don B.
Marvi The work done in the garage was fine! The communication between myself and several aspect of the Service Department and the dealership in general was POOR. No one answers phones. I was repeatedly told that my service advisor was not taking calls. That was atrocious! I was unable to find out when my truck was finished after several attempts to reach ANYONE. The machine that answers calls KILLS any concept that customer service is a practice, and not just a concept at MKB. My bill was not correct and I was promised a corrected copy by mail/email, but that has yet to happen. This does not reflect the image that MKB promises. After several friendly contacts with Greg White, Service Manager, and a return visit for an oil change, I am happy to revisit my first review. The dealership is working hard to please and retain its customers. As a hint for simple service tasks, schedule appointments for 2 pm, after the morning crowd clears. The great guys in the garage can breeze through your easier tasks right after their lunch period is over. Nice going guys. Up on star on this review!
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July 2019 by Rene G.
Took my Cadillac ATS to get $150 diagnosed had a leak in transmission so service advisor took it in called me the next day told me he would have to drop the transmission and open it up and that would cost $1550 that's not including parts or to repairing it .So much for the $150 diagnostic they should've explained that part. Will not go there ever again Update took care of the problem for $525 parts and labor Everyone do not take your car to Marvin k brown over charge for everything will never go there again
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July 2019 by Trav T.
The service advisor Carols was extremely helpful and knowledgeable. He showed me how comprable the service prices are compared to other outside mechanics, i feel i got a really good deal and with the trust of getting it done at the dealership, you cant beat that!!!
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July 2019 by Veronica G.
I came to Marvin K. Brown a couple of months ago to lease my dream car. Dana, was extremely helpful and friendly. Jake, the manager was able to give me a monthly rate that I was comfortable with, which made me really happy. Then Shelly, in finance finalized my lease. The entire process happened in what seemed like only a couple of hours. I was really happy with their customer service. Great job everyone! I would highly recommend this dealership to my friends and family.
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July 2019 by Vivienne R.
FLABBERGASTED would be an understatement. TOBY is a huge liability to this company and the reason their sales are down and there are absolutely no customers within a mile away. Never in a million years would I had imagined a car dealership try so hard to LOSE a customer and a sale. Not only did they lose a sale, they lost many others for my mother and I are well-known in the community and our word-of-mouth has great influence. As soon as you park, it is apparent this company needs a complete organizational restructure; in addition to professional development. You're not greeted by the front desk (she was sweet, but shy(?)), the staff are fooling around huddled up in an office, feet up, chopping it up, laughing, and playing DJ to the music that plays through the speakers in the building, there are BULLET HOLES in the windows (yes, holeS, plural). Long-short of our experience: my 70-year old mother had come in the day before (Friday, June 21, 2019) to negotiate and solidify a deal. I came in the next day (Saturday, June 22) to make the actual purchase for my mother. Our car salesman MARC, though kind, became bewildered many times himself during the several-hour process because of the demands of his manager, TOBY. After several hours of brutal and nonsensical requests from Toby ("we will need to follow you home to get that lease title"). THEY DEMANDED TO FOLLOW ME, pregnant woman, HOME and Toby explained this was their 'standard business practice' when I told them I was uncomfortable with this and could easily send it via email. When it came to signing on the dotted line, we saw that everything that had been previously negotiated was the complete opposite - and the agreement was fabricated to their advantage. Thank god I was there to read the fine print for my 70-year old mother(!). I made a very fair "meet-in-the-middle" exchange so we can make this deal and get on with our day. HOWEVER, Toby didn't seem to like having a strong woman know her stuff and come back at them with a fair exchange. My deal would have been them taking the $200/3-year difference, as opposed to us. Not only was Toby the reason poor Marc didn't make his commission that morning and my poor mother was sent home sans new car - he reprimanded me and told us that "since you are not happy with your experience - we don't want to do business with you" and then followed by having (literally) a hissy fit after I suggested that they may have more customers in there if they gave them the respect and privacy of completing confidential paperwork (social security #s, etc.) in one of the many empty or loosely used offices, rather than on a small round table out in the open floor in front of a wall full of bullet hole shots. Toby's response "oh you mean those BB gun wholes?! Those rock holes?!" (which one is it, Toby?) "Those have been here since before I was born!" ...... twilight zone. He literally was following us out the door with while yelling this childish non-sense. There is much more to this story - one I will be sharing with the Owner of this location (though by the looks of the team, I am not too hopeful) but most certainly will be contacting CORPORATE because this put a bad taste in our mouths for the Cadillac, Buick, and all other makes sold there. Toby is an embarrassment and huge liability to this company (and he's the boss.) Toby lacks professionalism, composure, responds off emotion, and has no control over his childish blame game responses. My finance later told me it was evident that Toby did not like being addressed by an educated and well-versed woman, and that was the true brunt of this entire fiasco. Gross lack of professionalism: not one single employee in this company took accountability for anything and placed blame and deflected on the customers (us) the entire process. They had multiple mistakes, and never once did I hear an apology until the very end (when Marc apologized for tel
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June 2019 by Mary L.
Best place to take your GM car. Great service, friendly service reps, fair prices. I have been taking my cars to MKB for years and always request Robert Condors. He always takes care of me let's me know what I need now and what I can do later. Thank you MKB I have always had a great experience from buying to trade in to service.
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June 2019 by Eric R.
I wanted to recognize the parts department at Marvin K Brown. Jamie and Aaron went above and beyond to take care of me. Their customer service was absolutely awesome and I really do appreciate that. Thank you guys!
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June 2019 by Ed A.
I've taken my gmc here twice now to get serviced since I've moved into the area. I have been very happy with their service and professionalism. Both times I took in my GMC Terrain was because the Check engine light came on. I was very happy to work with Service Advisor Carlos Perez on both occasions. He was very personable and took his time in explaining options and procedures. I felt that Carlos had my best interest in mind and wasn't trying to up-sell me on anything that was unneeded. I will be back. Thanks Carlos. -Eddie
