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February 2024 by Raymond Michel
Slowest bank I've ever experienced. Almost always only a single teller despite a dozen-person line, with plenty of reps just sitting around. Doesn't matter what time of day. Didn't use to be so bad, but it's now almost worth driving the few miles to a different branch to save time.
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January 2024 by Raquel Holden
Victor is my buddy there, always gives professional service with a great attitude in this busy world. Love my local little bank, appreciate the ATM out front, the parking lot in the back, the clean inside with tellers available m-f 9-5 or so.. A gem in our neighborhood and a good bank. Thank you. Thank you also to Marisela.
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August 2023 by Leonardo Dearie
Not open when I need them! Why!?I mean closed all day Saturday for what?!Am I your customer/client.
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July 2023 by Ben Petit
These guys rule.
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May 2023 by WhollyLivin'
Customer Service is ALWAYS on point, with courteous and conscious tellers who refer to you by name. Always a pleasant experience.
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January 2023 by Dina Mundo
Excellent staff. Itzla (I hope I’m spelling her name right) She was fantastic! Helpful, caring and she went above and beyond to help me out. Thank you!!! I highly recommend this location.
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December 2022 by C Mail
Useless branch. Zelle doesn't work, random error, and no one at this branch or on phone can explain why; then I am charged $3 for requesting a check to pay for my failed Zelle payment in person. In similar scenarios they used to just give you a free courtesy check (I've needed a total of maybe 4 checks in a decade). After all, it's their service which is failing without reason. This branch is unprofessional. Considering completely dropping Chase after 12 years. 00.00% interest for your money, 0 customer service, and now essentially offers nothing over others.Update! They cancelled my check for "security reasons" gave me 1 day to respond. I wasn't available that day so they took it upon themselves to reverse it. I accrued $70 in fees because of chase doing this! Oh, and the $3 they charged me for the check. Working on pulling out of chase for good.
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December 2022 by C Travels
Useless branch. Zelle doesn't work, random error, and no one at this branch or on phone can explain why; then I am charged $3 for requesting a check to pay for my failed Zelle payment in person. In similar scenarios they used to just give you a free courtesy check (I've needed a total of maybe 4 checks in a decade). After all, it's their service which is failing without reason. This branch is unprofessional. Considering completely dropping Chase after 12 years. 00.00% interest for your money, 0 customer service, and now essentially offers nothing over others.Update! They cancelled my check for "security reasons" gave me 1 day to respond. I wasn't available that day so they took it upon themselves to reverse it. I accrued $70 in fees because of chase doing this! Oh, and the $3 they charged me for the check. Working on pulling out of chase for good.
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July 2022 by Adam Gottsch
Why are they closed on Saturdays now? Always a pain to get coins too
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May 2022 by Toan T.
Carmen made my day today. She is such a professional banker who knows what she is doing. She is very friendly and outgoing. She helped me open up a checking account and credit card during my visit at the bank. She guided me and explained everything thoroughly of what I needed to know. She puts in the extra effort to provide the best customer experience possible. I will definitely recommend my friends and family to her. 10/10 visit.
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August 2021 by Patrick Mercer
The staff that works here in Kensington are all friendly and they are very good with helping in anyway that they can. The staff seems to very much appreciate repeat clients as they know you by name and always have a smile on their faces. This is a great community bank!
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July 2021 by Yolanda Flores
My bank for many years
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April 2021 by Gary N.
Slow line at 10 in the morning, not crowded but only 2 clerks at the counter, so expected some delay, but when you yet up there the staffs are friendly and made your day go easier
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December 2020 by Aaron M.
I have been banking at this Branch for about 3-4 years, no bad experiences. Very receptive and solid customer service. Tellers are professional and engaging.
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June 2020 by Oliver W.
I give a star because for the most part, the branch staff is friendly and helpful when I'm in the branch and communicating with them face-to-face. However, I'm unimpressed and disappointed particularly in how this branch is managing through the Covid-19 Pandemic from the perspective as both a small business and personal banking customer for 18 years. First, I was told by branch staff that they "ran of of money" and couldn't accept my application for a loan through the Covid-19 CARES act. However, California Bank & Trust who I never had a relationship solicited my business, was able to take my application, open an account, and grant me the loan within days. Further, ths Chase branch has been completely closed to any inside access to branch personnel and for weeks and at various times throughout the day, I have called the branch multiple times and each time receive a message that they are "busy with other customers" and to call back later. There's no opportunity to leave a message for a call back. The fact is that I live nearby and have been taking frequent walks in the neighborhood during shelter-in-place and have looked through the branch windows on such walks and find each time that branch personnel are not with customers nor are they on the phone. There has been need for me to talk with my banker about my business account and this behavior is unacceptable so I will be moving my business to another financial institution such as California Bank & Trust when it is practical to do so under Covid-19 circumstances. Chase has demonstrated that I'm only a number to them whereas California Bank & Trust worked for my business and demonstrated an interest in me and my business personally.
