-
September 2023 by Mani Hashemi
Great staff and great medical personnel.
-
March 2023 by Lisa L.
5 stars for the facility alone. It's beautiful and up to date. Everything is clean and modern and they even have a piano!
-
December 2022 by Jason Y.
I had a really frustrating experience with this facility. The Billings department of shutter health is not doing their job. I got a claim on December for an April's visit saying I should pay $240 for that visit. The visit is just a normal check with nothing special. It's been already paid with the normal copay back in April. When I called the insurance company, they said shutter health submitted a duplicated claim for that visit which resulted in the decline of the insurance coverage. When I called back to the billing department, they still insisted I have to enroll in the payment plan otherwise they would send it to collection after the deadline. This is absurd as the insurance should cover my visit and I've already paid for the copay. The new billing came out because they did it incorrectly and submitted the claim twice. Update on 1/22/2023: I submit a message to shutter health through the app in early Jan and they replied they will get someone to review but it will take months. I understand you need to review the bill again but why it would take months. In the meantime, another copy of the bill was sent to me this week and said the due date is now. Is this how you should treat the patient while you are reviewing it?The process is also insulting and hurts the patients a lot.To Dianna from the social care team. I just messaged you the full name and the info. Hope you could help escalate this. Just sad that this has to take to the yelp to have some hope to figure it out.
-
November 2022 by taia E.
My husband and I have had to see various departments at PAMF this year.. We have been amazed at how good this organization has become. In each case we felt we not only got great medical care, we were cared about as people. Dr Ann Yan and her team are amazing. They called us 3 times over a weekend to make sure that we were getting care for an issue that arose on Friday afternoon.My husband's back went out after a long plane flight. The Urgent Care team dealt with the symptoms but, first, did all the testing needed to make sure that it was not a more serious issue such as thrombosis.In all cases, the doctors distinguish themselves by explaining the context of the situation and the options so that we can participate in the process intelligently. The nurses and scheduling staff are kind and helpful.
-
October 2022 by raquel rabbit
My whole family goes to doctors there, and we never had any issue,. Facilities are great and brand new, lots of parking, Doctors are great, and have been well taken care of. We recommend it!
-
September 2022 by Kei H.
I visited here for the first time for skin rash because the place I usually visit was fully booked up. The doctor looked my face and neck (no any special testing), prescribed one ointment, and then the bill was $538.00!! My insurance covered about $90 but it's stills too much. I requested code review but they said $538 is just right. The service is not bad this kind of service usually cost me around $100-200, can't believe it. Fairly disappointed, I'll never visit again.
-
July 2022 by Michael C.
Great doctors and nurses. Professional billing. Beautiful campus. Clean. Well lit. Not crowded. Only drawback: no cafeteria.
-
July 2022 by Spenser Tangman
My family if 4 goes here for all of our general care and have had great experiences with all staff and with urgent care the few times we've gone there as well. The facilities are beautiful but the staff is really amazing.
-
November 2021 by Arleen F.
Took my daughter to Urgent Care. She received excellent care, they were quick and followed all safety precautions. This would have been a 5-star review, but the male check-in person at Urgent Care desk was pretty rude and condescending.
-
April 2021 by Kristen T.
Most of the doctors I've seen during the past two years worked out of Sutter Health in San Carlos. I love this facility. The parking lot is conveniently located, and open spots are always plentiful. The building is big, clean, and moderately easy to navigate. If you need help finding the right area, there are helpful and friendly staff members everywhere. I love the convenience of being able to walk from a doctor's appointment to the lab or imaging centers, where I've never had to wait longer than 5 minutes. You don't even need an appointment to go to the lab; they accept walk-ins. This medical center is great.
-
April 2021 by Katrina C.
Love Pamf. I have been coming here for years over 10 years. Pamf has educated doctors that listen and care all the doctors that I have had have been great! They have a great online portal where you can view labs, make appointments, get followups, and after visit appointment updates, it makes it so easy. They are very clean and you do not feel rushed as a patient. The lab techs in the lab area are also all fabulous I havent had a bad one yet and I am one of those who have a hard time getting lab work done. I would highly recommend sutter for you and your families medical needs.
-
February 2021 by Hugh L.
Some of the doctors here are ok, but PAMF and Sutter Health are questionable. There are a number of lawsuits against Sutter Health for overcharging and boy is that true. I went in for a colonoscopy in November of 2020. It was supposed to covered 100% by insurance under preventive care. However, the insurance refused to pay (charges unreasonable). It was a 41min procedure. The doctor charged $5,000 (that's $7,300 per hour!!!) and the facility charged ($3,500) for a total of $8,500!!! Of course the insurance refused to pay and PAMF now wants me to pay approx. $2,000. While I won't do that, spending time with the insurance company and the various state regulators is very annoying. PAMF has the monopoly and I hope that someone will do something about it. Complaining to the state either with the California Department of Managed Health Care or with the state insurance commissioner seems to help. It's so sad, while I'm no socialist, I hope that Biden et.al. will institute Medicare for all so that these pricing practices stop. The care team did send me a hand signed card post procedure that I thought was so beside the point. Do they really think that will make me hand over $2,000 of my hard earned dollars?
-
January 2021 by Annie J.
Love PAMF. Have consistently had great care here. No problems getting appts, and the staff is excellent.
-
December 2020 by Candice H.
Been here twice now, once for family and once for ENT. This is the closest location to me for any referrals. I love my doc in Cupertino so I will always go to him first. I asked for my referrals to be here. This location is a multi floor unit with many specialities. During covid- they check your temp in the beginning and ask you to hand sanitizer. I did get lost from the parking stairs to the main building. Ended up climbing parking stairs where I thought I was climbing to the other departments, and they don't connect. Everyone is nice and courteous and there is plenty of patient waiting space. The roundabout to get into the parking garage is weird too. You have to make a loop before entering while others don't see the sign and end up making an awkward turn and cut in front. So yes their parking situation is awkward. I will be going back for other specialities for convenience.
-
November 2020 by Ess F.
The systems and staff here are below good: Billing: First, I made the mistake of scheduling an appointment later in the evening when I arrived on time but the doctor was 45 mins behind which is fine (it happens) but then we didn't have a medical assistant to perform a procedure so I was told to come back another day when they would be in the office. I was charged for two office visits but I didn't feel like that was needed. If the doctor was on time, the medical assistants wouldn't had left for the day. I tried to explain that to billing and she snapped at me in the most condescending tone, "it's only $15 dollars, it's not a big deal, it's not that much". I felt that was unprofessional and judgmental. She missed the point but whatever. I paid the co-pay for the second visit for that one procedure. I told myself I wouldn't use sutter again but haven't gotten the time to find a new doctor. Labs: they don't post all the results for the tests that are ordered online. I was waiting for weeks for something that would normally take days for other labs to process. It was stressful to waiting and the anticipation was agonizing. I finally emailed my doctor who gave me my result over email. Recommendation: EMAIL YOUR CARE TEAM FOR LAB RESULTS. They don't appear to have their systems worked out yet and billing lady was someone I wouldn't want to deal with so buh bye.
