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May 2024 by Moises Martinez
Terrible service, some very terrible old women who serve you, it's a shame if I don't know anything because they are problems, but just to make my day miserable, I went, they overcharge you and they are terrible. I had to call customer care to get back what they stole from me. , I recommend that you look for another store, hahaha I almost beat them ?
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April 2024 by Kari Jim
I went into stores to get a new line added. Everything went smoothly until the end. I got provided a case and screen protector that wasn't even installed right and a wall plug. I kept asking the lady if it was free cuz she said it comes with. And she kept saying yes. I paid because I thought they were the experts in the price just to find my receipt that was in the bag that says I was charged 25 for the screen protector 35 for the plug and 35 for the case. This is so unacceptable because I kept asking her if it was free and she kept saying yes. They lied to me to get 90 dollars out of me on a fixed income. The screen protector wasn't even installed right!!! Watch out cuz they try to tell you one thing but yet do the opposite. I'm so mad cuz 90 is a lot for a mother of 3 kids!!! I'm call them as soon as they decide to answer their phone. This is not okay this is straight up robbing me and who knows how many more.
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January 2024 by S Starr
System is always down
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September 2023 by Eddie Sevilla
Very bad service and response to my son's new phone not charging. They say no replacement unless I pay an extra fee. Mind you I just got it aug 17th a.nd i have insurance on the phone. They say all I can do is go through Samsung which closes building is too far to travel. METRO PIECE OF S#!+
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July 2023 by Kenneth Horn
SUPERB Sales Rep Service&Very Professional!!!
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July 2023 by Sergio Lazaro
Good customer service
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May 2023 by Caesar Rodriguez
Daniel was working Friday afternoon immediately rude upon walk-in tried removing a home internet line which never worked was told I can return it w/out receipt but Daniel said he wouldn't & that his manager will back him up all I tried to do was get a simple rebate but Daniel wasn't going to have it
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January 2023 by Rosemary A
Lazy staff. Went in today to get a phone activated and she was making every excuse in the book to not activate my phone. Excuses that don't even make sense, after going back a second time she activated it. Just take my money and do your job. Please and thank you.
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January 2023 by Kim Garcia
Worst service the girls there are rude should not be working customer service if they don't have the patience n know how to be professionl!
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August 2022 by Laurie Chaney
I like them they cool people
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June 2022 by Olivia Silva
The best service I have ever experienced from any metro store, all the ladies were so welcoming. I was helped by Olga Sandoval, she was so nice & very helpful. She helped me with everything I needed.
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June 2022 by Nephew Artie
It's very bad yes I agree with others on these reviews Bad customer service yes Olga and Jennie.and Arlet specially look at your receipt before you leave. Over charged !! .They have no Loyalty. Very Unproffesional. !! .This makes me want to stop Metro. Find different phone Company..
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June 2022 by M S
Very pleased with customer service provided at this location. I believe her name was Yuni, she was friendly, informative, honest and helpful. A 10/10
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October 2021 by Michael “Sinista Mike” Bermudez
The level of unprofessionalism is unreal, Olga should really learn how to attend customers who have been waiting there first instead of trying to assist everyone at once.
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July 2021 by Guadalupe Garcia
Very good service... thanks metro
