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November 2023 by Ally B.
When I got taken to check my vitals they wanted me to lay on this gurney that the sheets were so dirty. It had stains on it and hairs. I asked if it was clean and the guy said, "probably not, it's been a busy day and this is the only bed available for you. But I can change the sheets." So gross and so unsanitary. How could nurses not be taught to change the sheets after every patient.
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November 2023 by Josie B.
I called multiple times for staff to try to tell my fiance was not there, I keep getting transferred and told multiple times that I must have the wrong Hospital. They treated him like a dog and yell at the patient. They don't tell you any rules so my fiance didn't know he could even call until I called the hospital multiple times demanding to speak to him.His nurse told me "I'm a travel nurse so I don't know whats going on" excuse me, that's completely unprofessional. As his nurse you should be able to tell me the care he's receiving. She tried making up a story about him refusing to leave the room and sleeping all day. For him to say that they put him on sleeping medication which is why he was sleeping. This hospital is completely unprofessional! Dirty! And the staff treat the patients like dogs. My fiance said they yelled at him and other, that they would talk down to them. I saw one of the nurses shave a patients head in the middle of visiting hours! and real professional playing slasher films all day in a mental facility. I tried reporting and immediately the next day the staff started to treat my fiance differently. They got mad on the phone yelling at me saying we don't abuse patients when I tried to express concerns on care. Requested for the director to call me back about my concerns never received a call.
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November 2023 by Veronica Lujan
I never thought I would write a review about an emergency room until we met the Monday night team. From receptionist who checked us in , the vitals team, the 2 RNs that asked Qs with genuine concern,l and last the AMAZING XRay tech A that not only asked Qs but listened with compassion making my daughter feel amazing. It was the medicine she needed and a blessing that we went to Dignity ? Thank You ❤️ Mom
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October 2023 by David Ilie
They’ll let you die in the waiting room here. No clue why these people are in medicine or how this hospital isn’t shut down.
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September 2023 by Deepak Menon
Terrible doctor. I went to the Emergency room since I got a hypertension stage 3 reading, while doing DOT physical across at the urgent care. The ER doctor didn’t give me any medicine or injection to immediately lower the blood pressure. It strange since it’s called an emergency room and they should give medicines to lower a hypertension blood pressure. They also charge me about $252.85 for the visit, and gave a blood pressure medication to collect the next day. I believe the doctor’s name was Cameron, Nouri. Avoid this ER. Try going to another ER with compassion, and value for life.
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August 2023 by Andrew Hughes
This was my first time here. I was very worried and unsure of what to expect coming in here. I just wanted to say that my experience was a positive one due to 2 individuals who work here. Thanks to Alina my RN and to my Provider Debi. They both helped me and reassured me and made my time there very comfortable. They were both kind and knowledgeable. They treated me with such kindness. I was in and out of there in no time. Thank you guys for all you did for me.
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August 2023 by Emely H.
A shitty hospital clearly the doctor said since I'm young I should be fine , doing no further tests just giving shitty medicine that doesn't work , his name is James he is the doctor that was assisting me clearly stating you should be fine since you are young I recommend no one go to this hospital because they don't help you for nothing.
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May 2023 by Michael
Broken chargers goes to show how much this hospital cares about their guest getting home . The Tesla in employee parking lot is having no issues… meanwhile these handles can’t even lock in place or even work for that matter
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May 2023 by Armando B.
Having our 2nd daughter here and it's chaotic. We've encountered about 25 different staff and only 2 were not rude/ghetto. they have to understand we are the ones under stress, they do not have the right to talk back or have dumb comments, or clicking on us over the phone when we call for help.they have started implementing for women to be induced at 39 weeks and it's really not convenient, my first daughter was natural and was born without issues and very quickly.this induction process is ridiculously long, we're going to be here for 2-3 days. instead of 1 day tops. and it's way more painful. more meds are needed to stay comfortable.. is it a way to bill more things??never coming back here again, even if im dying.so many times staff would say something like "i'll be back every 30 mins to adjust this medication" and they would not return. this caused problems. Epidural was done wrong cus it had no affect, which resulted in even more meds being pumped in my wife's body for unnecessary pain caused by this induction forced onto us.Staff is mostly women so I do not understand why every time they come in and out, they leave the door and curtain open! The patient is naked, bleeding, in pain and vulnerable. I got up to close the door and curtain about 80 times.
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April 2023 by C M.
Kind of scared due to the layout being very unusually complacent in the inside. Got completely lost despite reading all the signage because all of it blends together- the hospital staff rooms/entrances and the common areas. And why is there no staff on duty overnight? Literally you can go down the halls and not even a nurse sitting around or a receptionist around just in case people are in need of help navigating the hospital or something. Also a lot of the staff members were bit stand off-ish. One nurse that was delivering the meal to my family member kept giving rude glares for no reason. We didn't demand special treatment, didn't make her/the other nurses do extra work nor were we rude. Simply put any time a nurse came in, they refuse to answer more than 1 question and signed off as "the doctor will tell you" [whenever he shows up like in the next day] or "it's her routine medications so she should know" [spitting out the medical names fast doesn't help FYI], despite the patient not being able to identify them. And the doctor doesn't even show up to talk with us nor do the nurses explain what the meds do to help. Medical staff should be able to explain at least a little bit of what the medications do for the patient or write it down for the family's knowledge. Or direct us to where we can find out.Not to mention, as I was leaving this hospital- they have POLICEMEN guarding the facility at nighttime. I don't know if it's that dangerous of a neighborhood or the hospital gets trouble often at night from strangers. That was really scary. TLDR; Use another facility for your family members or yourself. Highly recommend to avoid. I've never seen a hospital operate like this. Also the fact that 2 people have to check the visitors with their Photo ID & vaccination card individually is creepy. Like ffs what weirdos went into that hospital that it has to be that strict. Only pro I know was their cafe had decent prices. Never tasted it but sounded good from the options on their menu.
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March 2023 by Rosa Linares
ER was outrageous people come in very sick ... I brought my aunt in her blood pressure was dangerously hight and they park an old woman in a wheelchair screaming non-stop right next to us on other side of curtain. I developed a headache and my aunt became very anxious which concerned me and no one cared. If administrators at this hosp. can't think of using a room to put these poor patients in. There were rooms with glass doors they could have put this poor women in but no one has any common sensein this ER
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January 2023 by Pomona
I have been here a few times both the er side and the regular hospital I also gave birth here on 05/30/22 and i am currently here overnight for my sick baby and let me tell you not once have I had a problem here the people all here go above and beyond their call of duty I am so happy for this hospital the care is absolutely exceptional if I could give 10 stars I would I would definitely recommend this hospital over and over again I have read alot of negative reviews and I am truly sad because I dont feel this hospital deserves such low rating if I ever need to go back to a hospital this will be it I have experienced multiple scnerios here and they have all been positive people here are caring and do their job well I am absolutely delighted to come to this hospital
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January 2023 by Tyco Brahe
This hospital does not care about patients. They are all about maximizing their billing and minimizing the patient care. The hospital over-billed me 7 months ago and I am still waiting for the refund check to be issued. I have called their billing at least a dozen times (huge attitude problem re the people who answer the phone), and complained to my insurance company as well (who themselves called them 3 times so far). Insurance rep told me they come across this issue of over-billing quite often (most patients are unaware). Second issue to look out for is how much they charge for their services (Chest X-ray was quoted as $1000; $200 copayment) - I called around and got that done for $100 ($20 copayment). So always call around and compare. Thirdly, their empathy is non-existent - stay healthy and keep away from such hospitals as much as possible. Wish there was a way to give half a star for the occasional good folks who work there but they are far and few between. Good luck if you’re receiving care at SBCH - between patient care AND billing nightmares, you’ll need all your inner resources to stay calm.
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November 2022 by Mekialha Taylor
So we have been to this er 3 times in a 8 month span... now hear me out I get it. But we just spent all March there then you mix my sister your" patient "up with some else. Then the orginal discharge date was changed 3 times in a week !! Im beyond livid because no answer or a diagnose,or why it happens just surgery and a bunch of people playing with people lives at this point! yall have left a 16 year old scared she truly hates the hospitals now . You guys are a fraud and thats dead serious only time someone can get help if its early in the morning? Like make it make sense. And we are her agin in you er not even a month later and offered the same thing no x rays no nothing the exact same thing you just did..Whats really going on atp???
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November 2022 by Tamara Clark
This place should be ashamed of themselves. My son was in a bike accident, and was not given proper care here. Nurse refused to give him medication, had my child sit in the ER crying out of pain for 5 hours without medication. Then had the nerve to tell me this isn't a jail, and you're free to leave at any time.
