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May 2022 by serafina
I saw a really cute dress that was high up. I didn't see any employees around but the hook to bring clothes down was right next to me so my boyfriend offered to take the dress down for me. An employee quickly came over to us and asked if we needed help, as soon as I was about to tell her which dress, Jazmin (I believe that was her name but she was small with long black hair, tan skin with a white long sleeve shirt) raised her voice and rudely said "You're not supposed to use that, tell us to get it!" I was taken aback so I said "Actually nevermind.." and walked away. She ran after my boyfriend and tried apologizing saying "I'm sorry if I came off rude but we would just get in trouble if you guys use it. For future reference we're supposed to do it" I get that she could've gotten in trouble but she didnt have to be so rude about it. We ended up leaving the store. My parents were still inside shopping and my mom told me she helped them so I guess that was nice of her to do, I'm glad she didn't yell at my mom. I still believe she needs training for customer service though.
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March 2022 by Mark T.
CUSTOMER SERVICE AT ITS BEST!!! I won't go into the exact details, but I was definitely done with Tilly's, the customer service I received WAS RUBBISH AND ONLY GOT WORSE WITH EACH NEW CUSTOMER SERVICE REP I DELAT WITH. That is until BRANDON. This guy changed my mind. Excellent gold star customer service!!! Someone at corporate needs to know about you man, SERIOUSLY!!! Thank you. Your great job has made sure I'll continue to be a loyal customer.
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December 2021 by OSCAR VACA
Always a great pleasure to check there.
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December 2021 by Jasmine S.
The employees there are not welcoming at all and one of the girls working there I believe her name was (destiny) was rude when I politely asked her for a shoe size, she asked me if I was actually going to buy them before she went to grab them in the back. Obviously if I asked her it meant that I was interested in buying them. And when I was paying I overheard a lady asking her for a shoe size and she didn't question her she told her she would be back with the shoes. It was such an unprofessional and rude experience shopping there.
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June 2021 by Jord T.
Great customer service. All the workers are so nice and want the best experience for customers possible. Skate/surf shops aren't found much in this area so it's great. Positive up beat environment will definitely be coming back!
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April 2021 by J S.
Will never return to this store due to the fact that the employee Jacqueline would not take no for an answer and was trying to tell me to say yes to something to make her job easier. Never received this kind of customer service I think she is too young and not trained enough to be working at the store without guidance and supervision.
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July 2019 by vicki ortiz
hello today I went with my children and since we entered behaved racist bad service employees disgust
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June 2019 by Jose Barrios
Super chill store and Ivan was super helpful.
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December 2018 by Spanish Fly
I was raised in So Cal and I went to college in So Cal. This is the only store I have found in South Monterey County that has the style and brands of clothes I love to wear. I cant find a decent selection of Roxy items unless I drive out to Santa Cruz or Monterey (which I do not mind at all and prefer to do anyway but sometimes you find yourself short on time, energy, and/or patience).
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May 2018 by Nikki C. Roccafella
I was born and raised in So Cal and I went to college in So Cal. This is the only store I have found in South Monterey County that has the style and brands of clothes I love to wear. I cant find a decent selection of Roxy items unless I drive out to Santa Cruz or Monterey (which I do not mind at all and prefer to do anyway but sometimes you find yourself short on time, energy, and/or patience).
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May 2018 by Mariah Scott
My favorite store!! Such cute clothes and great service!! If you're into the SoCal surf/skate style, then this is the store for you! They have brands like, billabong, O'Neill, Vans, Roxy, (etc.)