-
January 2024 by Marylou Alcala
For being the only store at the mall that is favorite they have great values the rewards are great and the total saving I get with my purchases, I must say I love it❤️
-
January 2024 by Fabby Montoya
I checked myself there for a curbside pick up and after waiting in my car for 15 mins I went inside the store to customer service where the lady behind the counter (Nadine) was beyond rude and unprofessional. She was grabbing someone else’s curbside that called the store to say she was waiting. So when Nadine was going to the back to grab the other curbside I asked her if she could grab mine as well as I was also waiting and she said no, slammed the door behind her but first saying “OH MY GOD” as she slammed the door behind her. I will not be shopping at this Macys location or in general. Take your money to Nordstrom instead!!! The manager needs a training in customer service as well. At no time was I offered an apology. Nadine clearly needs to not work in a customer face environment as she is beyond rude.
-
January 2024 by Johnny Gonzalez
the holiday is they had some great deals. Perfume, the sunglasses designer glasses Shoes Everything Macy's is the one for high-end stuff.
-
January 2024 by Susan Urrutia
Good..!
-
January 2024 by Rafael Flores
Very good
-
January 2024 by Maria Mendez
Always the spot to buy for gifts
-
December 2023 by Fabby M.
I checked myself there for a curbside pick up and after waiting in my car for 15 mins I went inside the store to customer service where the lady behind the counter (Nadine) was beyond rude and unprofessional. She was grabbing someone else's curbside that called the store to say she was waiting. So when Nadine was going to the back to grab the other curbside I asked her if she could grab mine as well as I was also waiting and she said no, slammed the door behind her but first saying "OH MY GOD" as she slammed the door behind her. I will not be shopping at this Macys location or in general. Take your money to Nordstrom instead!!! The manager needs a training in customer service as well. At no time was I offered an apology. Nadine clearly needs to not work in a customer face environment as she is beyond rude. When I asked who I could call to file a complaint they said customer service but I called and they said they don't take complaints over the phone. So they're liars as well.
-
December 2023 by Nancy McKenna
Nice store located near our home to get gifts or treat yourself!
-
December 2023 by MSAPGabby
This is what they sold me!! A perfume set with the bigger bottle almost empty. They would not take it back, in other words, they did not believe me and made me feel like a thief. Honestly Im so disappointed and embarrassed because I bought it as a gift and this is what they saw when they opened it. Thank you Macys for the horrible experience.
-
December 2023 by Lisa S.
Started with a return. Done quickly and efficiently. Cashier very friendly. Great sales going in if you can find your size. The shoe section s is clean and organized. Manny, thank you so much for your excellent customer service. While helping me and multiple other people, I was able to purchase 4 pairs of boots.
-
November 2023 by Dennis Millan
One of my new favorite stores to shop at... Yes, many things are overpriced, but the quality is great, the staff is friendly and helpful, the place is fairly clean (outside not so much), and I LOVE Backstage section of the store. Giving it four stars only because the website is SUPER SLOW... The sales aren't clear (just says percentage, so if you're not good at math, you have to be taking out your phone to calculate the savings from the already inflated price). Still, one of my go-to places for shopping clothes, shoes, watches, and especially cologne.
-
October 2023 by Mauricio Subias
It was very useful good customer service and found everything we were looking for
-
September 2023 by Marcela
Sunglass Hut customer service representatives denied my brand new sunglass exchange. Had to drive back to Monterey's Del Monte Shopping Ctr. & exchange there. Customer service w Marilyn @ the Sunglass Hut inside Macy's was a 10 stars! Management included. Followed up until I resolved this matter! Salinas mgmt. get w the program!
-
August 2023 by Shr H.
Each and every time that I've had an occasion to visit the Salinas Macy's cosmetic section for purchases, I've always found the experience to be pleasant. I primarily visit Shiseido and Mac however, have been drawn to make purchases from the other vendors. The associates in this area project a supportive team spirit that in the end, provides a customer with a positive shopping experience. Example: During my latest visit, I purchased some Shiseido from a very product knowledgeable associate identified as "Jazmin." Moments after I left her counter, she must have noticed me looking around the (briefly) unattended "Mac" area for assistance. Without hesitation, she quickly came over and also assisted me there with my selection/purchase. Keep up the good work, Macy's-Salinas!
-
July 2023 by Sydnee Nicole
The women at the Esteé Lauder counter are the greatest !!! Helped me with all my skin concerns & were very sweet , now re-buying the moisture rich cleanser all the time !