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March 2024 by Kristina Leonardich
No customer service. Lost out on a bbq sale, Black stone, and a lawn mower sale. When its the closest big box store to a new house and you want to get the back yard figured out in one stop dont come here. Will be going to home depot or the gilroy Lowes from now on. I know this won't mean much, but just sad. When employees stare at the ground and not greet the customers at the customer service desk why have one. Standing around for help to make purchases and have them page someone and no one shows up....enough said. Would give zero stars but not able to.
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March 2024 by Gregory Ramirez
Close to home, very often has what I'm looking for.
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February 2024 by Michael Black
Had a return from an internet order and a special order to place. Both were handled efficiently and with utmost courtesy.Great customer service continues. Curtis in the plumbing section was particularly helpful.
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February 2024 by Corine Heredia
Good, thanks for the costumes service.
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February 2024 by Marie Smith
Best help ever. Extremely clean and everything in the right place.
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December 2023 by Monterey Healing Loft
I love this store! I feel like they have the biggest selection in our area when it comes to home improvement.We come all the time and I had to write a review for my last visit. We needed quite a few pieces of wood trimmed down to fit into my car and employee Miguel took so much time with us and went above and beyond to cut the wood not only to the size to fit in my car but to the final dimensions we needed. He spent almost a half hour making sure we got everything perfectly cut and then actually came out to make sure it fit while loading.He deserves store recognition!
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November 2023 by Carol Drainudel
wow they have worse customer service than Home Dept and that's saying a lot. As I write this I am back in the cue for "customer care" after about 40 minutes of being transferred etc. So, I bought a tile table. It was delivered with a lot of damage. I returned it and reordered. Same thing happened again. Its pretty obvious that they just packaged up returned items and sent them back out again. So I ordered for the third time. The return label for the second table had a tracking number that Fed X didnt recognize. they advised me to get a new return tracking number. Called customer service...waited...talked to a person for quite awhile...and then got kicked out of the cue. help!
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November 2023 by Anthony J. Ballamis
Plenty of parking, clean and always well staffed. The employees are super friendly and have helped me out. Would be a five-star but often employees don't know much or anything about their department that's my only complaint
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November 2023 by Shannon Debussy
Whenever they deliver things and place them in my house, they always scratch or damage the itemThey always have to come back to my house This cannot be a problem anymore. Tell the workers to be more careful. Or I will get them fired. If you don’t believe me, watch me I will fire all of them.????????
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November 2023 by Cristina Jackson NP-C
Don't ask for help as nobody comes. There are 7-8 associates, not busy with anything particular, standing around chit chatting, and when I ask for help after paying to load up the flooring products into my car, nobody came. After waiting and multiple pages for help, I did it myself. Btw this was at 5pm on a Tuesday.
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October 2023 by justo bolanos
Went to buy a dryer and took over half an hour to get help from personal at the appliance center(which we didn't got) until Rosa came and helped us in less than 5mnts we were done went over to costumer service to pay invoice for dryer took over 20mnts and nothing guess what until Rosa came again and charged us for the invoice(Rosa and his partner were looking for the dryer at this waiting time wich they had with them at the time of charging us) Rosa came to the rescue both time also help us load the dryer to the vehicle with his parter(didn't got his name) Thank you Rosa and his Partner.
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October 2023 by Jose Hernandez
Horrible!!! I mean horrible customer service. Specially the forklift crew. You ask them if they can help bring down a stack of plywood on second shelf. The workers tell me they are busy right now. I look around the store and there is no more customers. they park that forklift and they take off somewhere else. 45min later you see them just walking. I just don’t get it. I understand they are not on salary, or it doesn’t seem like they are working on a hourly pay cause they take their time. If they are not there to work then they should find another job they actually will enjoy. NO CUSTOMER SERVICE AT ALL!!!!This is awful.
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October 2023 by Stinger GT2 tv
Lowe's Home Improvement Store is a top choice for anyone embarking on home improvement endeavors. Boasting an expansive inventory, knowledgeable staff, and a seamless online and in-store experience, Lowe's serves as the ultimate one-stop shop for all things home improvement. Competitive pricing, installation services, and a commitment to community involvement further enhance its appeal. While the customer experience may vary by location, Lowe's overall reliability and convenience make it a go-to destination for homeowners and DIY enthusiasts alike, offering a comprehensive solution for a wide range of projects.
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October 2023 by Joel
I ordered an item online and wanted curbside pickup but I couldn't wait 10 minutes outside and went inside to pickup the item. Not a lot of staff to handle orders.I give them 5 Stars because I won't ever shop at Home Depot because of bad service and cheap products.Every time I've shopped at Lowes in the past I get lots of help from their sales people
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October 2023 by kevin mcgrath
When their delivery service failed miserably to deliver a dryer to my rental on a specific date, Lowe’s excuse was “it’s out of our hands, it’s a third-party that delivers the product. I cut up my credit card on the spot. I will never do business with Lowe’s again!
