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February 2024 by D S.
Horrible experience and the fact that they made repairs I did not approve best believe I'm taking legal action. ZERO stars
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February 2024 by Sumting W.
I had high hopes for based on their online reviews, but my recent visit left me thoroughly disappointed. Despite booking an appointment, I ended up waiting for hours before anyone even looked at my car. When the mechanic finally inspected it, they misdiagnosed the problem and attempted to charge me for unnecessary repairs. Communication was abysmal, with staff members seeming disinterested and dismissive. To top it off, the final bill was significantly higher than the initial estimate, leaving me feeling taken advantage of. Save yourself the frustration and steer clear of this place!
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January 2024 by Mario Fernandez
I called on Wednesday to ask about an appointment for a flat repair. The attendant told me over the phone they would be taking walk ins all day and to come in whenever. About 20 minutes later I come in to be told that I need to make an appointment on a different day because they were all booked up. Already a bad start. I make the appointment for 2 days later at 9am. I get there 15 minutes early to check in. Almost 3 hours later they told me that they couldn’t repair the flat and had to buy new tires with them. It’s not the first time I get horrible service here and I will never be coming back. Lastly I also want to mention that I have a warranty on those tires and flat repairs should be free. Every single time I’ve taken my car to get a flat repaired, they always find excuses or run around to try and not do the repair for free.
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January 2024 by Heather Lang
They do not honor appointments made online. I was told that 'sometimes the website doesn't confirm with us first' and that the appointment doesn't mean anything. The website was not even correct, as I was also told they didn't have anything until the next week anyway. If this is a 'sometimes' problem, why wouldn't this have been fixed when this happened to the first customer? Very sad experience, as I could have spent the 4+ hours that I waited for this appointment to go somewhere else. I really needed help, and I felt rejected by this company even though I made an appointment online hours earlier, which was also confirmed by another email sent by Firestone.
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December 2023 by Ronnie L.
I made my appointment through the Firestone Car Care app and received my confirmation via email. I scheduled my appointment for noon Sunday. I arrived and was told they didn't have my appointment in their system and was asked if I made my appointment online. I told the service rep I used the app and received an email confirmation. He said that goes through a third party and could schedule me for later in the week! WTF!!!!!???? I just wasted my time and gas driving out to Salinas for nothing! Way to go Firestone!!! You guys truly suck! Wish I could give you guys a negative five star rating!! Still wouldn't be representative of my disappointment!! Closing my account today. Did I mention you guys suck?
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October 2023 by Stinger GT2 tv
I had an amazing experience at Firestone Northridge! The staff was so friendly and welcoming, and their service was lightning-fast ⚡. They took great care of my car ? and made the whole process a breeze. From the moment I walked in, I felt like a valued customer. The staff's expertise and attention to detail were impressive, and I couldn't be happier with the outcome.In addition to their great customer service, the speed of their service stood out. They efficiently addressed my car's needs, getting me back on the road in no time. I highly recommend Firestone Northridge for their top-notch service and friendly staff. ???
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October 2023 by Brycent Poe
Christian totally helped me out getting my tire patched. Super professional and made sure I was taken care of!
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September 2023 by Patty Zepeda
I've taken my vehicle here a few times and always get the best service possible. They find what is wrong with my car and give me an estimate which is also what other places do but they don't push for me to do it right away or do It here. Tires always last me a long time and my car runs super smooth for time to come
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August 2023 by Priscilla Nunez
I switched my auto/tire needs to Firestone after a co worker’s recommendation. Both services have been great. Today’s visit was no exception. They recommended what was best for my car and was taken care of right away. Even though Saturdays can be busy, everything was taken care of in a timely matter and most importantly a great attitude. We also have to praise the good service. Thank you Monica and staff.Service: Tires
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June 2023 by Beto V.Ornelas
The lifetime alignment is the best investment you can make on your car that you plan on keeping. It pays itself back
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May 2023 by Jennifer G.
Our car got 2 unexpected flats. We were out of town and needed to get to work a couple of hours away. Christian and his team took care us right away. We are so grateful for their service. Highly recommend.
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April 2023 by Fawaz Koussa
Helpful friendly staff. Techs answered my questions and the service writer was helpful. Gave me discounts and a good price on a full set of tires.
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April 2023 by G. Hernandez
Great service. Appoinments available good deals on oil change for our vehicles.
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April 2023 by Eleberto Estrada
Bought a car battery I was in and out! Great service. I recommend ?
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March 2023 by David D.
I oftentimes took my cars to this shop for keeping them in good shape and road ready for my trips to Tahoe and wherever. They have an excellent choice of tires to choose from. The staff explain things clearly and really know their merchandise. And whenever I needed air or tire rotation they were more than eager to help. A great store.
