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February 2024 by Aurora V.
If I could give Less than a star I would they had me waiting for over half an hour for my medication saying it'd be ready in 20 minutes. I asked they say it never got processed so it would be another 20 minutes. Why would you have me waiting then if you couldn't do your job right and this isn't the first time this shit happens, it's always something with the CVS pharmacy. Last time she pulled my medication, scanned it, then had to put it back and made me wait half an hour while she helped other clients and never gave me my medicine. I ended up leaving from how sick I was feeling and I didn't wanna wait longer than I should've especially after she had already scanned it. She should've gave it to me right then I'm there, I don't know what their problem is. Their management is probably the issue but they need to get it together. It's the worst fucking pharmacy.
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September 2023 by Ramon Lomeli
Not only unprofessional, but dangerous! If I could give zero stars I would.DO NOT TRUST THIS PHARMACY...select photo to read entire review
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September 2023 by Ramon L.
Not only unprofessional, but dangerous! If I could give zero stars I would. DO NOT TRUST THIS PHARMACY My wife called to refill our daughter's prescription on Wednesday, to which the automated system replied that it would be ready the following day. (this is a recurring prescription for epilepsy that we have been getting filled with unimpressive performance from this store for about 3 years now.) The next day came and went without any word from the pharmacy. Two days after the original call, my wife called to ask if the meds were ready. She spoke with Brandi, who told my wife she should speak to a real person instead of the automated system. She then told my wife that they were out of that medication, it would not be ready until Monday and she should call around to find it elsewhere if we wanted it sooner. My wife tried to explain that our daughter needed this medication right away, she couldn't just quit it cold-turkey without risking a serious medical crisis but Brandi just kept speaking over my wife and saying there was nothing she could do, then hung up on my wife. I called hoping to speak to a different person but Brandi answered the phone. I tried diplomatically to explain the seriousness of the situation but again Brandi said we should speak to a real person instead of relying on the automated system, to which i replied that it is not my responsibility to question the reliability of the automated system that they have in place, that as a customer i expect that if they use that system it will be accurate and it's not our fault if it is unreliable. She continued to interrupt me and talk over me as she did to my wife,and when I told her not to do that I could hear her laughing at me over the phone. I asked to speak with her supervisor. She said she was on vacation for a month. I asked to speak to whoever was in charge at that moment. She put me on hold. After waiting 10 minutes I hung up. My wife and I had to cancel our plans and spent the rest of the day calling each and every pharmacy looking to get that prescription filled to no avail. The entire afternoon was spent on the phone calling out to different pharmacies further and further away. Eventually my wife was able to get a partial prescription fill from a CVS about 40 miles away. Just in time to hit rush hour traffic, my wife got in her vehicle and started driving to that pharmacy. 30 minutes into her drive, the CVS automated system pings my wife to let her know the prescription was ready for pick up at the original store. I went to investigate and sure enough, there was our daughter's meds. I spoke with the head pharmacist and explained what had occurred that day. Although not rude like Brandi had been earlier that day, the head pharmacist told me essentially the same thing that Brandi had said: it is better to talk to a real person than relying on the automated system they have in place. We did talk to a real person and they also proved useless. She essentially shrugged and said oh well, our system is buggy. Better luck next time. Meanwhile, my wife was on the road for a 2 hour trip that wasn't necessary. I called the corporate number to file a complaint. I explained the entire story and was told I would get a call back from the regional manager within a week. Nothing. I called again to follow up and my complaint wasn't even logged. I told the entire story all over again to a different person and was told I would get a call back in 48 hours. Nothing again. I followed up one last time, told the whole saga all over again and was told I would get a call back within 24 hours, and that if I didn't hear from anyone to call back. I replied that this was the last time I would call them. If no one reached out to me I would go public. Here we are. CVS pharmacy on Boronda no longer handles our prescriptions. The people at that pharmacy have no initiative. the regional manager does not know or does not care about customer relations and making this right. I advise anyone who is looking for a good pharmacy to avoid the CVS on East Boronda
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July 2023 by Homie Rugs
Excellent Manager and the team are all very friendly and the store is very clean, it is the best CVS in Salinas
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April 2023 by Amado Lantaca
The sign says buy one and take 50% off the second one, so I bought two, but when I scanned it during check out, it was both at regular price. Seems like I was being scammed by those tricky signs. Not a good place to shop.
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April 2023 by S M
Came to get something before they closed & to my surprise they had the doors closed 15 mins before closing time.. not acceptable
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March 2023 by William C
Double-check your Rx before leaving the pharmacy.
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December 2022 by Lupita Alonzo
I always get my whole family's prescriptions here. Sometimes there is long lines and long wait, but always get good customer service. Thank you
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November 2022 by Ashley Agra
Shouldn't verbally give a time frame of a prescription will be ready if you can't fulfill it by 2 HOURS. My mother was told her Rx would be ready by 10, get there a lil after 11 still not ready. Told it would be another 15-20 mins.. wasn't finally checked out until almost 12. So I get to be over an hour late to work.. thank you CVS. One of the many reasons why I switched to a different pharmacy 10 years ago.
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September 2022 by Cesar Guzman
Excellent customer service. The new store manager was nice. She helped me get all my products. Super nice girl.
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December 2021 by Denise M.
I am receiving my booster and flu shot at this store and I showed up on time for them to tell me that the pharmacist was currently not there and I would have to wait 30 minutes despite my appointment and my 20 minute drive to this store. They had about 6 people including me waiting for the pharmacist to come back from lunch. Total inconvenience especially because we all had appointments and expected easy and fast access like they promote.
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August 2021 by Bebop Laplace
If you have any questions for covid qnd need to speak to a rep Goodluck also when you do connect they try and rush you off the phone.
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August 2021 by Marie Zamora (2PacMarie)
Went to pick up a prescription for a customer
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July 2021 by Nancy D.
Never have I experienced such a disorganized, inept, and unprofessional pharmacy as this one. For over a year they have filled numerous prescriptions for me, the last 6+ month's being the absolute worse. Among the issues were not updating their system to reflect accurate and up to date changes in terms of doseage and refills. The pharmacist had the nerve to blame my Dr when in fact it was him. The clerks behind the counter contribute to the problem as well with prescriptions not being filled when I was assured they would be. Lastly, the attitude that the majority of these young girls working there is rude at best. Passing this on with the hope that no one else will experience what I have.
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June 2021 by Raquel Martinez
Clean Sore and never crowded-Always an in and out experience! Friendly employees....
