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February 2024 by Marbelli Tinajero
Julie is amazing. She definitely puts her heart into her work. She went above and beyond helping us out :)
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January 2024 by Issac Flores
Thank you to Julia Lopez, she was an excellent help with new iPhone 15! Very helpful!
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January 2024 by Victor Brooks
Martin spent a great deal of time exploring options for my family service plan to minimize cost and optimize service benefits. Thanks Martin for your awesome customer service.
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January 2024 by George Coe
I was overwhelmed by the very courteous and patient representative who resolved my challenging tech issues in a call to Apple’s Monterey store today!Kudos to Brandon!
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December 2023 by Barney Melicia
Absolutely a big help will be back to see her again
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December 2023 by Sabrina Hernandez
Eric Torresgil I am very thankful for him because he helps out my mom, my brother, my sister and my son to get all new phones. He was very respectful ,friendly, and had a lot of patience with my family. I think the boss should give him a raise. Thank you so much Eric for helping out my family and I. we will be only going to him when we need anything.
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December 2023 by Nancy Valdez
Thank you Stacy, so informative . I appreciate your help with today’s purchase. See Stacy for your products and services. Happy Holidays everyone!
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December 2023 by Robert Woolem
You make appointments and they take others ahead of you. And why the Spanish music? Not everyone listens to it or understands it. Why no holiday music? Horrible management run.
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November 2023 by Jamal
I switched over from Verizon to AT&T and was promised a free Smart Watch for switching. I ended up getting charged for the watch and when I went back to find out why. I was told the associate made a mistake. Turns out the Apple watches were free for switching not the Galaxy watches, which is what I got. So when I tried to return the watch the manager at the store told me that the return was past the deadline (30 days). I explained to the manager that I just found out I was being charged for the watch, but to no avail. To make matters worse the first associate who sold me the promotion admitted to the mistake and the manager still did nothing about it.
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November 2023 by lashabelle f.
Yesterday I went to this location and was very impressed. I left crying happy tears that my new phone works perfectly. The switch over from my iPhone 6 was ridiculously easy and Eric, the guy that helped was a fucking homie. Y'all should be grateful as a store to have him working there. He was SO NICE, and has a hilarious sense of humor. He also helped us right away, and made sure we got exactly what we needed.
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September 2023 by Andrew Cisneros
Had a great experience with representative Alex and he made sure all my questions and concerns were answered and also went out of his way to help me get the best deals. Super patient and very helpful and guided me through the whole process. Definitely recommend you guys
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July 2023 by Random Animations
I don’t want to go into awful details, but I needed to do a billing responsibility transfer from my account to my daughters account. Everything got so mixed up, working with a California store and an Arizona store, to have a fraud alert placed on the account. Let’s just say nothing was going in our favor working with the East Coast Fraud Dept to California time zone, along with authorized users. The whole thing was an absolute nightmare. I was starting to feel defeated and thinking we were just going have to deal with having the fraud on this line and not be able to do the transfer for our daughter. I went into the store and I was greeted by Stacey Beirn and I told her my dilemma of what I’ve been dealing with for the past three days and waking up at 4 AM to communicate with the East Coast fraud dept. She handled this so beautifully and was patient, kind, knowledgeable, and she wasn’t going quit until we had a true results of our situation. I’m just amazed at the extent of her customer service that she showed us and I am so grateful for her time and all of her efforts. By the time my two hour visit at the store was done, she had the transfer done. I have an experience this extent of customer service, and a very long time. Thank you Stacey for taking care of our accounts.
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July 2023 by Linda Podeszwa
I needed to go into the store to purchase a new phone. I'm handycaped. Clairol open the store door for me. She brought everything to me I was interested in while I was sitting in a chair. She answered all my questions and set up my new phone. She helped me get up and carry my bag to my car. She helped me with my walker and to get in my car. Thank you
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July 2023 by Maximo Garcia
Stacy B was outstanding to work with to buy 2 new phones and a new iwatch. She looked over my account to make sure everything was updated and I was paying the amounts I should. She was amazing!
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June 2023 by Maya Robinson
Stacy "Sparkles" is an amazing AT&T associate! We literally walked in the door and was greeted immediately followed by a warm smile. Within seconds we were sat at a table to be helped with all questions, concerns, and phone plans that were beneficial for us. There was no force or pressure to sign up for something that wasn't suited to our best interest, Stacy made sure to listen to all our concerns and phone plans that catered to our needs! She will take her time to make sure you leave happy, informed, and satisfied with your visit regardless if you walk out with an item or not. It felt great to shop, ask questions and not feel sales being pushed on us. Thank you for everything!
