-
March 2024 by Jamila Landrum
Yes, every time I come in here the worker is in the back with the door lock and then when I try to pay the bill they be like cash only a little Hispanic lady in her 20s always have the door lock always in the back and always trying to take cash for payment We paid our phone bill and then the company said that we did not pay our phone bill. I’m
-
January 2024 by Biaunca
So I at this metro on Marconi there was a worker outside smoking a cigarette I asked were they open she said she is on break I said oh ok how long do you have left on your break she said 5 min yes I see she is the only one the store just opened at 10 am how are you already on break when she seen me she should of instantly put the cigarette out and help me since I’m the only customer right now then went back outside when I left crazy that I had to wait for her to be finished smoking her cigarette when she has a job to do then when me and my kids walked in she like we have no phones in store at all I’m ok I’m here to pay my bill they should close if they have no phones in store
-
November 2023 by Paying Customer Z.
they have a nasty habit of telling you one price then billing you for much more. if you do auto pay with them be sure to check what they take every month. as they will admit the mistake but they will not pay you back.
-
November 2023 by Дмитрий Езжалов
Terrible company. Terrible connection. Terrible internet
-
September 2023 by Hothayfa Almohbany
Definitely don’t go there they take advantage when they see you don’t know something and they over charge you the worst customer service
-
September 2023 by Angel Ojeda
The Marconi store has great customer service, Liz very helpful, I am very grateful for Liz for helping me, she is very kind. Thank you
-
September 2023 by Dee Green
Mona and Elizabeth were very helpful
-
August 2023 by Kenslo R.
Ramona & Elizabeth yes my name is Kendra Russell I came to Metro today to see what my ACP and your associates here at the store mon a and Liz were so so professional they went above and beyond the call of duty and I really appreciate it and before I left at the store I was satisfied and I think did they both need a raise because they were so professional and so patient I didn't ever feel rushed whatsoever and whoever I'm talking to you need to take that in consideration and thank you so much for having two employees there are so devoted to customer service satisfaction thank you that's all it is good to do the talk on you whoever I'm talking to I can talk to somebody else or just this particularly
-
August 2023 by Anita Tipler
Never been there!!!!!!!
STOP!!!!!!!
-
June 2023 by T Breezy
Do not go here. They overcharge and honestly I don't see how they get away with it. I went in for a new phone & service, the fat lady told me "best I can do is $220, out the door" and online it's MUCH cheaper. So I asked, why do I need the $70 plan? She couldn't really give a good answer. So I said nevermind & went to the MetroPCS on Watt Ave, in the WinCo parking lot. Same phone, same new service and it was only $115. I asked the lady "don't I need a 70/mo plan? She said "no, you have to start with $60 and then you can upgrade or downgrade your plan after the first month" still didn't make sense but I said it's better than paying $220. I even got the new tablet because of the promotion.DO NOT GO TO THIS ONE UNLESS YOURE PAYING YOUR BILL AND ONLY PAYING THE BILL.
-
May 2023 by K Leeds
Good experience. Good customer serviceSmall selection phones
-
March 2023 by Simione Masiwini
The Marconi store has great customer service, Ramona very helpful, I went to 3 other stores, and nobody could help me. I am very thankful for Ramona for helping me with all my issues, she is very kind & knowledgeable. Thank you
-
December 2022 by Jul Janv
Mrs Ramona was very professional and excellent customers service.
-
November 2022 by Jason
Great staff helped us out with what we needed to get Bill payed.
-
October 2022 by Sean d
This location is absolutely garbage. I first talked to Alvin who was a good salesman who convinced me to buy the most expensive phone I have ever bought. I went home excited, this was the worst phone I have ever owned in my life. I went back, Alvin wasn't there. Two female workers told me that because the phone I bought was faulty I was screwed because it was an upgrade. She just kept saying over and over again sales are final. I can't post her words verbatim because she constantly cursed at me. Not only will I not buy at this store, I will switch service. I have been a customer for over a decade by the way.
