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June 2024 by G Woo
Can't reach support by phone. It is not possible to contact a specialist in the application. There is also no email. All that remains is to go to the bank office. Very inconvenient service. Also, I am not happy with the monthly maintenance fees.
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June 2024 by Daniel Barone
I'm incredibly grateful for Brian, a personal banker at the Alhambra branch in Sacramento. He helped me over the phone with total ease. Brian resolved my account needs with lightning speed. He made suggestions that worked. Thank you, Brian. You deserve a raise and a big Citibank bonus. As for the out of the country customer service agents servicing Citibank customers in the United States, they had absolutely made my life miserable with my account questions and assistance to get the simplest questions answered. It is absolutely unfreakingbelievable. A select few were absolutely useless and raised my stress levels off the charts. I will never use over the phone customer service again, even if it means I have to call the branch 20 times to get a hold of Brian or a personal banker in the United States that has common sense. Thanks so much. You're the best.
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February 2024 by Jeremy Lo
Beth was amazing. She kept her promise and was dedicated to solve my problem. I wish my representative is her instead
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December 2023 by Joyce S.
Worst most incompetent bank ever! Kept me on the phone for hours saying they could open a CD for me and fund it from another account I had . Turns out they could not, and I had to come in the next day and wait in person more! They also promised to contact me with an appointment and did not. I'm sick but they said I had to come in and wait. Really?
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September 2022 by Pablo L.
There are other credit cards. Most of them are better. I closed my card and they still charged me for auto pay for T-Mobile monthly charges. The money did not go to the T-Mobile.. How can the money vanish? Never again.
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July 2022 by Nikita Jeanna
I have had Citibank for over 30 years, I always have great service, error a fixed quickly. When I had identity theft they handled everything.
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July 2022 by Jeff Carucci
Trying to contact someone is impossible even with a direct number. Can't even leave a message. Trying to open a living trust account a week ago. No responce no nothing. Going to another bank
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March 2022 by Dung Pham
Lately they just closed and opened without notice.
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November 2021 by Andrea N.
Website for Citibank needs attention . Website shows locations that show them as open, then to find out they have been closed....very frustrating!
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August 2021 by Precious Pearl
This is my favorite branch of Citibank! Why the customer service is outstanding. I recently had some identity theft on my checking account and they were very quick and very efficient to get things straight and get me back up and going!
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July 2021 by Alejandro Fernandez
In one word "unprofessional."
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June 2021 by Shelly Plan
Great staff!
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May 2021 by Martin k.
Very unfriendly customer service within the entire branch. Personal Bankers and Tellers. They look at customers like nuisances.
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August 2020 by Patty O C.
Tried to apply for a checking account where I would deposit $50,000 and they turned me down for why??? Apparently a credit score of 680 isn't good enough for them! This is a total scam them offering $700 for this kind of a deposit. Nothing but bad reviews of this disgusting worthless bank. Any good reviews are probably written by employees or stock holders. I would never open an account with these people and they should not be in business! Run don't walk from this foreign owned bank!
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June 2020 by Don Marshall-Omerta
Worst Business in Sacramento. Wouldn't cash Check drawn on their Bank from Large Local Business. Directed me to Two other Branches Listed as Temporarily Closed due Pandemic.
