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July 2024 by Aayusha Kharel
I arrived early, but the customer service was very poor. I was very disappointed because I had to wait for an hour while the employees were talking about games with another customer. It would be better if they did their work on time and then chatted. Very, very disappointed.
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July 2024 by Kirill Belousov
Very unprofessional staff. I can’t remake easy money transfer for IRS. Be careful not trust BoA money system they just left you with your problem. Now I pay extra money for my past due payments and try to set up for IRS.
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May 2024 by Pawan Sharma
Alvin Nice BANKER GOOD JOB
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May 2024 by Rohit Verma
ALvin is a good person its really talking very very good with me he very excellent explain! in hindi and in english i like this person my all friends come with me we are happy my all friends very happy thankyou so much ..alvin
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May 2024 by Rishi Nirwal
Alvin Aquino good workar
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May 2024 by Sukhwinder Singh
Alvin.aquino.is.best
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March 2024 by ahmed aljuboori
Worst bank ever, been waiting 2 hr for wire transfer on the end they said the manager have to confirm your signature and their manager is not there today. You have to come back again next week.
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February 2024 by Natalya T.
Terrible customer service. I have multiple business accounts and was trying to come in the branch to make deposits and get change but after getting into the business line I was rudely told by Damion to get in line for non business customers. It took me almost half an hour to leave. I gave this location two more tries just to go through the same terrible experience again. Never coming here again and will most probably switch banks all together.
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January 2024 by Neil B.
Went to this location a few minutes ago to get some crisp new bills for a wedding I'll be attending soon. They were unwilling to help with this and instead gave me a number of wrinkled bills even though I told them it was for a wedding. The lady there did the absolute minimum.
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December 2023 by Bernie Garza
The teller who walked me thru my transaction was so kind which goes a long way with me. She was helpful and informative too.?
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December 2023 by Mal R.
Damion was very unhelpful and unwilling to help me with my issue. Worst location i've been to.
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November 2023 by Mizuki Yokokawa
I've been trying to meet with Zach from Merrill since August. The first time I went there, the banker said he will pass down my info to Zach and he will call me on Tuesday at 5pm. However, I never received a call until more than a week later around noon, even though I told them I won't be able to pick up a call during work hours because I teach classes. Well, I couldn't pick up a call and no matter how many times I called back later, he was never there. So I decided to meet with a banker again. When I met with a banker the second time, he said he made an appointment for me to meet with Zach on Saturday, 9/16. On 9/16, I went there to find out that the appointment was never made and Zach was moved to a different branch.The banker who helped me that day said she will pass down my info to Zach again and he will reach out to me via email because the phone call didn't work the first time. It's been a month, and I still haven't heard anything from him, or any other Merrill person. This is unacceptable. I guess I'm doing investment somewhere else.
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November 2023 by Ahmed Mohamed
Nice stuff/manager will help you :)
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October 2023 by Rich
Inexperienced bank tellers. I tried to cash a check, since i am a minor with no id i had my mother come to help. When i got up there i handed them my check and school id then he asked if i had a california id, which i said no. So that’s when my mom said she is going to cash it for me and i will write it off to her. After that the guy turns to the other teller and asks if they can do that and they talked for about 3 minutes. And said unfortunately they cannot do it. After my mom telling them she is a banker as well (knowing i can do that to cash my check) they still said i cannot. So we left and went to another bank of america, which they let me cash the check. Do not recommend this Location. Of course until the tellers have more knowledge. But seeing all the 1 star reviews (going back to over 1 year ago) i’d still recommend to go to another Boa
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October 2023 by Crabs
Inexperienced bank tellers. I tried to cash a check, since i am a minor with no id i had my mother come to help. When i got up there i handed them my check and school id then he asked if i had a california id, which i said no. So that’s when my mom said she is going to cash it for me and i will write it off to her. After that the guy turns to the other teller and asks if they can do that and they talked for about 3 minutes. And said unfortunately they cannot do it. After my mom telling them she is a banker as well (knowing i can do that to cash my check) they still said i cannot. So we left and went to another bank of america, which they let me cash the check. Do not recommend this Location. Of course until the tellers have more knowledge. But seeing all the 1 star reviews (going back to over 1 year ago) i’d still recommend to go to another Boa
