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August 2024 by ethan lee
My first checking account and I was hesitant at first because there are so many choices for me to choose from. However, since I have Citibank credit card I thought I will give it a try. I was assisted by Ken and Kevin, both were so nice and patient and explained everything to me in detail and have me set up online banking and Direct Deposit. I walked out of there very well informed.
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July 2024 by Qinglin Lu
Lydia’s service is great?
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July 2024 by Eloisa Pino
Lydia you was very helpful patient explained everything clearly. I really
Appreciate her
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July 2024 by marites glorioso
I honestly want to give a commendation to Ms. Jin Wang of This citibank branch for an awesome job she provided with us. This is my very first account here in US, she provided my needs and offer me a great option for my bank needs including credit card. Me and my husband are hesitant to visi this branch because of poor experiences of some of our family member but Ms. Jin make this a big change. Thank you again and More power! I am sure i will recommend Citibank to my Family and Friends.
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June 2024 by David
Sometime good sometime bad but today so nice
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April 2024 by Yao Y.
okay 啦 There must be some reasons that having 19 totally 1 star reviews for this branch! However I'd been there for couple times, those employees are not that bad as other people mentioned
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February 2024 by Soo Kim
My friend applied for Citibank and I overheard a lady (probably one of the managers) talking on the phone about my friend's sister that used to work here and was treated poorly to not hire my friend because they are not "genuine." Just happened to hear that at the right time. This is the perfect example of companies mistreating their employees and not giving a hardworking person like my friend who is so kind with so much experience a chance just because her sister was treated horribly here. Never coming to this location again.
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February 2024 by shan ding
I am a customer of Citibank customer service manager Ms. Wang Jin. Her service is warm and thoughtful, patient, meticulous, and professional. She is the best and most loved bank account manager I have ever met.
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January 2024 by kelly liao
CITI Bank Rowland Hts has good professional service except Lydia and Ken. The service attitude and professional training of other employees are insufficient. It is difficult for anyone to answer the phone. It is very inconvenient for customers to make deposits. I have to go three times for a CD deposit. The first time I said it was after 3 o'clock and I was too busy and I didn't have time to apply. The second time I said I needed to make an appointment. The third time I arrived at the counter appointment time at 3 pm on January 2, 2024, but I was told that there was no service person at the counter to help make the appointment. At work, ask me to reschedule. I said: Your bank should call me and tell me not to come or arrange for other personnel to serve. ． Later, I was served by a ZIM Ms. Wang (who was very impatient and had a bad attitude) and asked for assistance in modifying other beneficiaries of the old deposits. However, she was not allowed and I had to go to Lydia next week to go through the modification procedures. Later, I went directly to the City Of Industry branch and received very good service.
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November 2023 by bi Angel
Lydia is good service and nice
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October 2023 by haiyan song
Lydia help me set up mobile Zelle,very happy. Thank you Lydia.
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October 2023 by Bozo
The service of Rowland Heights branch is so great. Thanks for Lydia’s help and we got all transactions done quickly.
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October 2023 by K Cheung
Lydia is very professional and nice to assist us opening new accounts. We appreciated it!
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October 2023 by yuxiang xiong
Kevin is nice service, very appropriate.
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October 2023 by San Chang
The service here is very good. They immediately helped me solve the problem that other branches could not handle. Thank you very much, service staff Ken?
