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October 2023 by Lori B.
I spoke with Kevin on the phone two times about a car we wanted to purchase. The car was listed with remote start. I specifically asked if the car had remote start. I was told it did and it is priced accordingly. We drove from Reno and the car DOES NOT have remote start. I should have listened to all the other 1 star reviews and saved myself the long drive.
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July 2023 by Ted Henley
What did the car here as they were running my credit. Somebody that they had sold it to over the weekend came in and they said sorry that car is sold now then they wanted to upsell me $10,000 be Larry. These guys stuff that's on their lot may already be sold and not marked. My best suggestion is find somewhere else
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April 2023 by Greg Lucia
Excellent place to buy a car. Honest people
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January 2023 by Keaton Nelson
Best experience I’ve had purchasing a vehicle yet. I worked with Rusty, and Dave, who are both nice and honest guys. I applied for a loan with Rusty, and he worked to get me approved, and get the best rates, showed up again to sign papers with Dave, then drove away with a nice truck, and a good experience!
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October 2022 by Lou v.
This is my 100-day update on my original review, and I'm increasing their score to an unqualified 5 stars. I've now had thorough mechanical and laboratory fluid testing, and about 500 miles of use. This 6.0 Powerstroke is solid, with only one or two minor pan gasket leaks. It was an absolute bargain. My only critique at this point is that the vehicle was sold with a $5 aftermarket degas bottle cap, and Ideal should replace all such caps on all Powerstrokes with Motorcraft caps, for $8 -- this can make all the difference in the world on this design's reliability. Now, the original review follows. Bottom line: a good concept of how to run a business and a pleasant experience buying from them. I bought a Ford F-350 6.0 Diesel (on purpose). For a used car dealership, I rate this a 4.46, which rounds up to a 5. No free cappuccino, the flooring was not marble, and no mid-century modern furniture. Other than that, I had a fractionally better experience than the best I'd have hoped for. A week and three shops later, the vehicle has now checked out mechanically. I experienced zero pressure -- not even follow-up communication, other than answers to questions I sent. The salesmen, who work as a team, were forthcoming and explained the ins and outs of the Ford 6.0, allowing me to begin the thorough research I ended up doing. A month later and several test-driven and inspected trucks later (at several dealerships) I came back to this truck because it was the best low-price-to-condition vehicle advertised in the Sacramento market. They're linked in with CUDL (Credit Union Direct Lending) and got me a laughably-low rate from my go-to credit union within maybe a minute of entering my info. (CUDL rates have consistently gotten me rates at 1/3 of those of the big commercial bank lenders. Props to Lasher Volkswagen for introducing me in '15.) Add ons! These guys each waived me away from the extended warranty that a finance manager specializes on pitching. And there was no finance manager. There was no "I'll have to check with my sales manager" (the fake one) wait-times usually built into a negotiation process. No alarm to buy, no maintenance plans, no anything. This was honestly the simplest, quickest process I've ever done. Now, -0.25 points: maybe playing unaware of the (fully repaired) collision damage we both knew was on the Carfax. But +0.25 points on offering (without my asking yet) fresh batteries as part of the deal. It's my assessment these guys, as a matter of policy intend, anyway, to be completely above board in their practices. Frankly I recommend this dealer as a baseline to compare against while shopping around, and I'm guessing a decent number of buyers will return as I did. (N.b.: at the time of this writing, old, fully-maintained 1-tons are going for just under 30k nationwide. I bought this one at nearly half that. You've got to expect a lot of small repairs on a lower-priced old truck. I knew that. I saw what I was looking for. I bought a basically solid truck that needs a lot of small repairs and some upgrades. I'm very satisfied. If the positive tone sounds hokey, well, this is part of why I'm positive. I'm also an ex-evaluator for the Army, and like to give credit when credit is due.)
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April 2022 by Ken M.
Awesome Dealership. Rusty is amazing! I bought a 2002 Ford F250 SD 7.3 liter 2'owner so I can eventually put a camper on it. These guys are extremely honest. Especially compared to most used dealers. They were totally fine w/ me taking the Truck in and having it looked over. They let me take for the day on 12-31-21. Bummer was almost all shops were closed since it was new years eve day. But Once I decided to purchase my Ford F250 SD 7.3 liter powerstroke the whole buying process took an hour! Maybe 1.5 hrs. Very quick. Rusty is super focused and efficient! And they use credit unions to get you the best rate. And even though there is no warranty on a 20 yr old truck they fixed 1-2 small items a week later. lol pretty awesome group. The biggest thing initially that got my attention was Rusty has been there 32 years! That is incredible for a dealership. Let alone a used car lot. That says a lot right there. I can NOT discourage anyone from buying here. They even sent me refund check for DMV fees since I was overcharged $377 initially for the whole year and actually bought it on the past day of 2021. Again, great dealership!!! Very honest! Keep in mind this is a 2nd vehicle for me and I have not even put 500 miles on this beautiful diesel but so far other than the oil leak it has been awesome. I did have to pay $185 to charge the A/C. So check the A/C even if winter. Keep in mind a 7.3 liter 4wd extra cab for $17k is amazing. These are getting realpy hard to find. So I was ok with a few issues. I will update you guys at 1 year also. Overall Rusty is amazing. Make sure he does your sale! He is very honest. And will bluntly tell you truth. Trust me he is straight forward! You won't be disappointed! In fact I usually go to Hayes Auto and have purchased several trucks from them. So it takes a lot to persuade me to purchase elsewhere. But it really came down to I-deal Cars having a inexpensive 7.3 liter diesel. And Rusty sealed the deal with his great salesmanship!
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January 2022 by Dustin Hartmann
I had a loan locked in prior to showing the jeep was clean an ran very strong after test drive he was very professional an made buying painless an fast made it home for playoff game
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September 2021 by Joshua Rocha
This place is the absolute worst place to buy any vehicle. First off they come off as friendly salesmen, but in reality, they hide the facts about the cars themselves. I bought a black truck there for around 13k. They showed us a history of the vehicle and saying it had no accidents or anything wrong with it. So I believed them, but in reality, the car had 3 accidents before I bought it. Now, since we tried to go for a refund, they refuse to gives us the money we paid for it. This falls under fraud and is a sueable offense. Lying to your customers about the quality of the vehicle is wrong. Don’t go here, every other dealer around them is 100 times better!
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July 2021 by Randy V.
I just bought my 5th vehicle last week from I-deal. In my opinion the best used car dealership in the area. Very professional, honest, friendly, and caring. My wife drives a lot for work and needed a hybrid. They found her a beautiful car for music less than all other dealerships. We are so happy. No hassle and honest people. And I did my research. Also they have the best diesel mechanic right there on sight. Patriot Diesel. Blake is the best I have ever used for both my F250's.
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May 2021 by AXUN Official
This place is the absolute worst place to buy any vehicle. First off they come off as friendly salesmen, but in reality, they hide the facts about the cars themselves. I bought a black truck there for around 13k. They showed us a history of the vehicle and saying it had no accidents or anything wrong with it. So I believed them, but in reality, the car had 3 accidents before I bought it. Now, since we tried to go for a refund, they refuse to gives us the money we paid for it. This falls under fraud and is a sueable offense. Lying to your customers about the quality of the vehicle is wrong. Don’t go here, every other dealer around them is 100 times better!
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March 2021 by Stephanie A.
Amazing service. Both Kevin & Rusty were very helpful. Rusty went above and beyond to get us approved for the best loan. We are very happy with our new Chevy.
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October 2020 by Steven Laumann
Very helpful people, I ended up buying a 2006 Ford f250 diesel 4x4, I love the thing
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August 2020 by Lisa Dodds
Having never owned a diesel before, we purchased our first diesel from them a few years ago. It was a 2003 F250 6.0 which we knew nothing about. After purchasing it we were told that these trucks were notorious for needing to be "bulletproofed" to keep on the road and when I called the dealership back to ask about that they convinced me that the 6.0 just had a bad rep and that they drive them all the time with no issues. They also said that their mechanics check the vehicles out really thoroughly and would notice if this truck was one with any issues. Well a few months after purchasing it our first $3,000 into repairs. Less than a year later another $10,000 towards bulletproofing an old truck. Very shortly after that the transmission needed to be rebuilt. We now have an 18 year old truck that we have had to put a ton of money into (not to mention replacing both batteries that they said they replaced and all 4 tires that started bubbling and made the truck bounce down the road) but it runs...I would never put my trust in this dealership again. They will say anything to make a sale and put minimal effort into making sure the vehicle is actually in good working order. When we purchased this diesel there was about 80,000 miles on it which should be nothing for a well kept diesel.
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July 2020 by Chris Bennett
Walked up looking to buy a truck to immediately take a 3,400 mile round-trip with. I'm telling you or who ever sees this, go see these guys. Kevin is the real deal. Zero....I mean zero pressure, insanely patient and an absolute pleasure to deal with. I appreciate you guys for your help in getting me out to Iowa and back and many more places in the future!
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April 2020 by Matt M.
SOLD ME A LEMON! I bought an 03' Ford 6.0 diesel from them and signed a "sold as is contract." I was naive and didn't know much about 6.0's then, so I didn't know what I was getting myself into and didn't see the red flags. First week after purchase, the CEL (check engine light) went off with a code, P0401 (EGR insufficient flow). Replaced EGR valve w/ a Dorman to see if that solved it. CEL back on. After a few thousand miles an injector went out which was unrelated but I took it to a reputable local shop to diagnose/fix. While they did that work, they recommended I replaced my EGR valve and that they flush the EGR system w/ a solvent because the P0401 code was in the comp. Had the work done. CEL back on. Took it back in to them and they said that the EGR cooler was bad. So, I replaced that myself and did the oil cooler and serviced the turbo while I was in there with new gaskets. Afterwards, CEL came back on. Then checked and cleaned all the CAC hoses, the MAP sensor, the MAF, IAT2 sensor. CEL back on. Now, I'm stuck trying to smog this thing and it won't pass because I cannot get the truck to complete a full drive cycle before the CEL for that code comes back on. The truck has been a nightmare and money pit. BE CAREFUL WHAT YOU BUY AND DO YOUR HOMEWORK
