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May 2024 by Verna Jaramillo
My great granddaughter has been going here since she was two months old and she loves it! At first I was worried about her going but, her teachers Sierra and Christian do an amazing job with the infants in there care. You can tell they care about all their kids from the pictures are projects they send home!keep up the great work ladies!
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March 2024 by treybro52
This daycare is ok until you need records. They do not keep good records on incident reports if something happens to your child and they do not keep good attendance records. They also show favoritism towards parents so be careful if you are divorced.
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December 2023 by Pershetta S.
Our daughter attended Kinder Care (Canyon Crest Site) for 2 Yrs; and has recently been dis-enrolled at our discretion. Unfortunately, I cannot say that it has been a positive experience throughout her attendance because there have been several challenges amidst a few "good months". Initially the site seemed inviting and welcoming but we soon discovered that this center was largely focused on quantity over quality, numbers over value or the importance of establishing interpersonal relationships with clients/families. While we understand children's temperaments and personalities vary, we feel that several teachers/ members of staff did not demonstrate the capacity, grace or patience to work with children effectively (at least not ours). We were constantly called away from work to pick our daughter up for nuances and incidents that we felt could and should be handled by skilled/trained staff. Coincidentally there were rarely incident reports when our daughter was in the receiving end. Our daughter is very intelligent, inquisitive, confident, outspoken and decisive, she's quite vocal about how she is treated & independent but this was often misinterpreted as a negative behavior and observed as problematic. We as parents' worked diligently to address any/all issues that could be addressed concerning behavior but ultimately observed that as she was continuously being disciplined and her negative behaviors highlighted' we observed her slowly lose her spirit, zeal, fervor and enthusiasm to attend. At best, we dis-enrolled her because we don't want to curb her enthusiasm or change the trajectory of her scholastic experience at such a young and impressionable age. We would like her free-spirited demeanor, creativity, and exploration to be cultivated, supported and encouraged wherever she journeys nextWe are grateful for the opportunity for our daughter to have attended, garnered the friendships and interactive skills she has.
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April 2023 by Lisa M.
I want to share how wonderful and diverse this center is. My daughter is in Ms. Tia's class. She is my youngest child. My 12 year old and her have gone here. It has been a great experience. I came on here to share a review about how she learned about Ramadan at school today. I started reading some of these reviews and am appalled at some of these parents' obvious exaggerated posts. In our society, to many people are quick to leave a terrible review before they share a good experience. Parents, if you want quality care where your children are learning and making friends, bring them to this Center. Teachers and management are great. My daughter was so happy today on the way home telling me all about Ramadan. Thank you Ms. Brandie, Ms. Maria, and Ms. Tia for allowing this special visitor today to share about her families culture.
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January 2022 by Lana B.
My grand child attends school at this location. Trust me when I say this no one asked me to come on here and say anything. I really love Kindercare. In my opinion, the teacher's go above and beyond to teach the children to get them ready for kindergarten. I believe no other daycare will take the time to work with children like the teachers do at all the Kindercare's. These teacher's have to take on a lot all day every day. By keeping children safe, happy, clean, and busy until their parents pick them up. I know all to well what these teacher's go through. I use to be a kindergarten teacher. Everything will go so amazing until a negative parent enters the building to enroll their child. I was so appalled when I witnessed a parent aggressively shoving a blue folder into a teacher face saying here give this to the director. That disgusting parent was dropping off her son. This happened last month. I felt so bad for that poor teacher. The teacher handle her self very professional she politely took the folder and said ok. These amazing teacher's are putting their health at risk to educate children. They don't ever deserve to be mistreated or to be humiliated in front of everyone. I Challenge every parent to show these tremendous teacher's some appreciation during these hard times.
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January 2022 by Yuri G.
I will forever be hurt and traumatized for the way my child was treated here. My son has been going to daycare since he was 1. Due to military orders this location was his 3rd school so I figured it would take time to adjust . The first week he cried everyday at drop off and pick up which is a bit normal because it was a new place new faces. Due to COVID regulations parents weren't allowed inside the building so the communication was always at the door but communication was only there if YOU asked I always had to ask they didn't really even know my son was new to the center the first day . They were always in a rush to get kids in and out. The second week got worse my son did come home saying that when Ms Tia would tie his shoe she would pull him he would he would ask me in a panic while getting him ready to not to put shoes with laces on him and would Insist on Velcro or slip ins shoes he would say "I don't want that Ms tia to get mad "I would always give the staff the benefit of the doubt and To be honest I have always very timid to when it comes to confrontation but it was my child so I would ask at the door every day at drop off whatever came to mind that my child would talk about at home but always so respectfully. I respected them and blindly trusted them. The end of the second week he would tell me I don't wanna go to school because my teacher doesn't like me she doesn't like us ..that was very odd for me when I heard that four year old to say The teacher doesn't like them. To feel that an adult doesn't like them. Every time I would ask questions at the door they would always give me a run around in very short answers again I never was rude when I would express the things that my son would tell me at home and when I say it was everyday he would come feeling uneased. I didn't anticipate the weeks going forward it would get worse pick up drop off at dinner time every time he thought about school he would get sad and still say that he didn't want to go. When every other school he has enjoyed. Mid second week I had this gut feeling so I put him on a waitlist at Another school. In my job field I work with clients and I would ask about their childcare to seek other option when I heard a few of my clients speak poorly about this facility I knew I had to take their word into consideration. We are new to the area any time I would ask people around me or would look at Riverside community pages I would hear really negative things about the school so he would kind of reassure that something was wrong and I should maybe look somewhere else. Of course a few good things but any negative thing was truly confirming to me it was poorly ran. There are so many little situations that have been leading up to the last week(4th week) but a parents worst nightmare came true when a teacher who had transferred from a different KinderCare to this canyon crest one reached out to me through a note in my sons pocket asking me to call her .I immediately Did. After about an hour or so on the phone She told me she just wanted to confirm that all my feelings and concerns were right... my son was being miss treated and pretty much neglected she said that that facility did not treat kids with kindness like she waas used to from her 10years with the company she told me every situation she was able to witness when my son was mistreated and clarified that my son was never acknowledged. After collecting many disturbing emotional details details I called licensing, the riverside police department and corporate . I had an internal witness and my case is still under investigation through licensing. The police department did as much they could do and also reported it to licensing. When I called licensing and gave them details and the situations seen by the teacher and the things my son would express to me they said that rough handling a source of physical abuse and the way my child and the other children were talked to and treated us verbal and emotional abuse. My son is 4 and I validate his feeling
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December 2021 by Cheryl
Grandson has been going here for almost three years. They have been our village.
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December 2021 by Jose G.
I want to start off by saying that if you're considering this daycare please go somewhere else. We first picked this daycare based on the location, being that it was close to our home. After a week, my wife started to express some concerns to me about our son truly feeling a certain way, not only about the daycare, but also his teacher Ms. Tia. My son expressed to us that she would be very rude when he would ask for help to tie his shoes. This became an alarm when my son would not let us put on shoes with laces on and he would say "Make sure they have extra bunny ears so that Ms. Tia won't get mad at me." My wife expressed these concerns to Ms. Maria (Office aid) and Brandie Rubalcaba (Director of facility). We even asked Ms. Maria if our son had made friends because we thought maybe that was the reason. Her response was that she saw him sitting on the bench by himself during recess period because she thought maybe he was shy and did not want to play much. We then asked "What do you do when this happens? Do you encourage him to socialize?" She then responded with, "Good question, let me ask what Ms. Tia does." This daycare is truly and example of poor teacher and director behavior. They truly demonstrate behavior that should not allow them the opportunity to work with our children. We just truly do not want another parent or child to undergo the terrible situation that my family and I have had to withstand.
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October 2021 by Violet R.
I normally don't give reviews on here unless I really feel like I need to inform people, but this place PLEASE DONT TAKE YOUR CHILDREN. You would think they would be a nice school because of the location, but it is far from it! They wouldn't feed my daughter (4years old) because they said she didn't ask for food or water. I've also seen them yelling at the little kids. This place is not worth the money and all they care about is the money. They are very unprofessional and gave me attitude constantly (especially Maria) when I would express my concerns with my daughter. Then her public school finally called me after 6 months to let me know she can finally start school and when I informed them they said it's not my problem you owe us this week plus 2 weeks pay but when they shut down the school multiple times randomly they were able to cancel right away for the inconvenience? Yeah Thai school is terrible please be mindful what you're getting yourself into with them! They're worse than salesman!
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December 2020 by Carol Flakes
This has to be the worst daycare there is.. the staff isn’t trained and they have poor communication skills. It’s dirty and it’s not professional at all. The director Brandy is very unprofessional she discriminates with different races and has no control over what’s going on at her center. My daughter told me one of the teachers hit her and when confronted about it the teacher denied and brushed it off. There has been new teachers every month because of how terrible this place is. I advised no one to go here it’s not professional and they all have poor training skills.
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December 2019 by CHASITY JACKSON
My daughter went here from 3 months old to nearly 2 years old. I absolutely love this facility and all of their staff. From day one I always felt comfortable leaving my daughter there. She came home nearly every day with an arts and craft. She learned and grew so much there and I could tell how loved she was. We were so upset that we had to move and take her out of here, but they will forever be a huge part of our family’s life! A special thank you to Ms. Tina, who made us always feel like family!
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December 2019 by Sheryl
Our granddaughter Claire has been going to kindercare since she was 10 weeks old.The staff is caring, fun and loving. They schedule special events for the kiddios, parents and grandparents.While the social part of the school is great....they excel at providing the children a wide array of educational experiences. From finger painting to reading circle, they are learning all day long!Love kindercare!
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December 2018 by Ray Yang
My doctor was shocked when she saw the bloody scratch on my daughter's face. She said this is a terrible place and you shouldn't put your child at such risk. We decided not to send her there any more.
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December 2016 by Michelle Faiva
Just started here, and first time taking my 2 yr old to daycare, she loves it so far and they seem really good with her!
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December 2015 by Taghreed Mohammed
Best preschool/daycare! They keep me updated on everything about my child. The teachers & office are all wonderful. Highly recommend this place!
