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November 2024 by mike c
Great customer service. The girls at the front desk are always so informative and kind.
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August 2024 by mikel robles
Friendly family environment, kids love it here and my grandparents also , stop by and give them a try ,
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August 2024 by Mike morin
They care more about their relationship with the insurance company than doing the right thing and replacing damaged and unsafe parts. They don’t fight for their customers, they fight for their insurance companies.
Update to their response: It took me fighting with their insurance company, going through my insurance company and the supervisor of the other parties insurance company to get the rest of my repairs approved. As for them contacting me, they haven’t made one single attempt. I’ve left multiple messages for Joe. Last call to him was on August 2nd. Once I was told he’s on lunch at 345pm when they close at 430. The second time I was told he was with a customer and would call me. Still no call back. The other parties insurance admitted they have the part they have been waiting on and will call me to schedule the repair. That was Wednesday July 31st. Still no call back to schedule my repairs.
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April 2024 by Omar Vega
Amazing service. Friendly environment. . Highly recommended. The person to talk to is Evan, very professional & respectful. Amazing work was done to my car. 100% satisfied.
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February 2024 by anthony
This place sucks. I don’t understand why everyone here is so rude and unprofessional. I dropped my car off to have some work done to the front bumper/hood, 4 days go by I call to check on the vehicle, service technician (Bob) isn’t available. Never get a call back. Call a second time the next day, still isn’t available and I never get a call back. I wait a couple more days and call a third time and the man on the phone was rude, said they didn’t have my number which is odd. It should be in their system. I don’t think any of these positive reviews are legitimate. If I ever have to have any work done on any of my vehicles I’d rather go somewhere else even if it’s a lot further.
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February 2024 by Matt Ambrosi
Customer service and quality job done. Super good center
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January 2024 by Marky M.
Incredible Service! Great Communication! Timely Turn Around! Excellent Quality! My daughter sadly had her first "fender bender" in my Jeep. I heard good things about Tom Bell (including from the Jeep Dealership). . . and they did not disappoint! I especially want to recognize Evan. He kept me informed every step of the way, looked for ways to save me money, was proactive in his communication, and went "above and beyond" to ensure that I was pleased with the end results - even helping me do some mild customization. The quality of the bodywork, paint work, and mechanicals was top-notch. I would highly recommend them for any of your bodywork needs.
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January 2024 by Angela Bergamo
Great service, from check in to check out, all communication and interaction has been positive. Chad was amazing at communicating with us every step of the process. It was easy dropping off the car, the gal at the front desk was so helpful and patient answering our questions. Excellent experience, highly recommend.
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November 2023 by J
Very rude lady at service desk the one as soon as you walk in to the right, horrible customer skills wouldn't go back for any service
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November 2023 by Luis Galdamez
Took forever to repair my car dropped off a month ago and never answers the phone
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November 2023 by Jhossa Grapilon
Chad is awesome! Thank you Tom Bell Collision Center!!Service: Body & Trim
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November 2023 by Jordan T.
Tom Bell Collision Center came highly recommend by the Toyota Dealership in Redlands, and they were AMAZING! Last week, the wind was so horrific that (while I opened the driver's door) the door opened more than it should have. I could clearly see that the top door hinge was cracked or broken, and the door stopper completely broke off, and I ultimately could no longer shut the door. I was unable to drive it, and had to have it towed. After calling around, Chad Michael (the manager) was able to help me as much as possible over the phone and through email. He allowed me to email him photos of my car door, and he immediately gave me a rough estimate range on what the cost for the possible damages were. On top of his quick and friendly customer service, he ensured me that he would do his best to keep the cost as low as he possibly could (as he still needed to see the damages in person). I had my car towed there the next morning, and he kept me updated on the process. Chad and his team were able to save my door (which many other body shops insisted I had it replaced), as well as the hinges (one was cracked but he is a genius and figured a way to salvage and reinforce it). I appreciate Chad going above and beyond in customer service, and taking great care of my car! I highly recommended heading to Tom Bell Collision Center for your auto body needs. Thank you!
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October 2023 by Ryan
Great shop, with excellent service and attention to detail. Thank you for fixing my truck and going above and beyond. Evan helped me through the process and made sure i was taken care of. A+ service, highly recommended. Thank you everyone involved with getting my truck fixed correctly.
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September 2023 by Lori Carlson
WENT TO TOM BELL COLLISION CHAD WAS ABSOLUTLY THE BEST IN EVERY WAY , KEPT ME INFORMED AND EVEN SENT ME PICS OF MY CAR WHILE IN PROCESS20 STARS
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July 2023 by Geoff Pasley
History:I've had work done with Tom Bell in the past and have been very pleased. Two vehicles have been repaired on time and in budget. My most recent experience was very different.Pros:The quality of the work was good. The vehicle looks and runs as expected.Cons:Was quoted three weeks to complete work on my vehicle. It took over 6 weeks to complete. I understand a small delay in getting parts or unexpected issues that arise, but not 2x the quoted time.The person working the front desk was very rude over the phone and in person.I discovered items missing from my vehicle after it was returned to me.Summary:I cannot trust this company anymore and would not recommend working with them to my friends or colleagues.
