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February 2024 by Cynthia Pereyra
There should be a limit on all popular items to these resellers specially for these to resellers that go and sit by the entrance to the stock room in the back or even the shoe department. It’s disappointing to see store management give preference to these minions. And even hold items for them it has to stop it’s ridiculous
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February 2024 by Marcie
Come into the store to buy my daughter's outfit for school .She tried on a 2 pc outfit , prior to trying that on I had to remove the tie that connected the two . Not the tag , only the tie . So now I have a shirt and some overalls.Came to check out the cashier was looking to scan the overalls . I said the tag is on the shirt . She was saying it's odd that the tag doesn't say it's a 2 pc outfit.I said I had to remove the tag for her to try it on .She proceeded to leave to the dressing room to ask the attendant if the outfit was a 2 pc.Have you in mind the line was long and there was only 3 cashiers open.After she came back she said " oh she didn't say either way so okay"I said I don't need to lie and steal anything from this store . That was so rude and disrespectful to a customer. I called the manager and told them what happened . He apologized for her , but I've never been treated that way !!I won't be back to this location !
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January 2024 by Nez
This is my favorite Marshall’s to go to. They’re always well stocked with items. Although, everytime I do go here, there is a lady that always sits at the store by the entrance or amongst the carts where employees are stocking— all day she’s there. As the other reviewer stated, she’s a reseller. I always hear her telling her stories to the employees about getting into arguments with other customers for stuff. I mean, I get it; I come here to buy stuff for myself or for gifts, but she’s there to buy stuff to resell for a higher mark-up. I would be upset as a customer, especially if the employees favor her and give her first dibs.She’s actually called out to me during one shopping trip, asking what item was in my hands. At the time, I thought she was just some random customer waiting for a friend & I was caught off guard, so I showed her. She should not be harassing customers in the store. Since I know who she is & what she’s there for, I avoid her now. I still like to come here cuz I always find cool things, but that reseller-lady is something that’s always annoyed me shopping here.
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January 2024 by Jose Luis Peralta
Very good assortment for clothing purchases, mainly.
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January 2024 by Sokny Yeb
Good place to buy clothes
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December 2023 by Bruce Montana
Great store for bargains on clothing, shoes, accessories. Cosmetics and household goods.
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December 2023 by B. L.
I like the selection that this Marshalls has but unfortunately, all of the viral TikTok especially hello kitty stuff is saved for this lady that's ALWAYS THERE I assume she's an employee or manager there. Seriously though, EVERY single time I go, I see this heavyset, short woman with long black hair that is ALWAYS sitting in the front entrance benches with her cart LOADED with all the hard to find hello kitty stuff. She will sit there for HOURS and I have even witnessed her walking straight to the stock room at opening time and the employees bring the stuff out to her from the back! I've seen her peaking through the stockroom window and looking at the stuff in there and calling employees over to bring the stuff out for her. It's infuriating and not fair for other customers. I always wonder how this lady spends so much time and money at this store and why does management allow her to do that all day constantly throughout the week. Pretty sure she's reselling some of this stuff. Corporate needs to know this.
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November 2023 by Crystal Rubio
If you’re looking for Hello Kitty stuff or anything in high demand do not go to this location. There’s a lady that sits by the shoe department right by the entrance and she’s there literally every single day. She’s a reseller and employees give her first dibs. Employees and Loss Prevention also like to sit around and chit chat with her, if she’s not talking to employees she’s being loud on the phone talking about customers. I’ve also seen her accuse people of stealing. Disgusting behavior. Besides the reseller the store is usually organized and the lines move quickly. Cashiers are always super friendly.
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November 2023 by Yvonne Sandoval
Friendly staff. Great selection
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November 2023 by Daisy P.
I was at a this location 11-9-23 and when I walked in there was a women with her cart filled with 6 hello kitty wall clocks, viral tumblers & Mickey handbags. The lady sat for over an hour on one of the chairs Marshall's has for sale. The lady wouldn't buy or let other people buy the items held in her cart. I witness a male employee speak to her and she handed him one of the clocks. I do believe that items are being held for certain people and that is definitely not fair to the customer. Items should be limited and the employees should be able to buy after items are put on the shelf to give consumers who are not reselling the chance to get our hands on some of the sought after items.
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October 2023 by Lisa C.
Employees at this location Redlands, CA on Lugonia hold & hide all of the "viral" items for their family & friends which I personally have witnessed. Employees need to treat all customers equally and when asked about said items they lie and say they either did not get it in or sold out. However later on while shopping I see them giving the items I was inquiring about to someone from the back room who seems to be a friend or family member because of their conversation. Not cool at all and this needs to be looked into.
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September 2023 by Brendan Joseph
Customer Service was good. Just couldn't find what I was looking for.
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July 2023 by Elizabeth Wallace
Don't go here if there is anything you want that's in high demand. There is a lady here all day every day with her minion that sits there Infront of the stock room and is given stuff from the back by staff. She yells at other patrons like we are not entitled to shop here. It's disgusting. No point in going after that.
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July 2023 by Hayley R.
The employees are super rude and should a get a class on customer service .The skinny girl in the front and the girl with glasses should be moved from cashier she is super disrespectful and shouldn't be in the customer service if she hates her job
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July 2023 by Rose P.
This store is so stocked that it's a little overwhelming, but I was sure to find several pieces that I love. I walked out with lots of cute and stylish clothing for under $130. I will definitely return to this location even though I don't live in the immediate area.