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February 2024 by Maritza G.
I had ordered a watch from the website 3 weeks before my anniversary for my husband and when i checked to see the location of it, it stated still in route to the store. I of course contacted the customer service number only to be re routed to the store. After a few attempts I finally reached a representative at the store. I of course was not rude to the ladies even though i was frustrated with my situation as one, they are not owner of the store but workers and two they weren't the company shipping my watch. After speaking to a representative Karissa, who was understanding and i formed me of the policies, i asked to speak to a manager as I needed a solution to the problem. I spoke to the manager named Maria, she was also very understanding and while she gave me the same run down of the policies attempted to help me. I was not at all expecting them to fix my issue right then and there as that unrealistic and unreasonable, hearing that they at least were looking i to it made me happy. She asked that i allow the weekend to see if the watch showed at the store. Monday came and i received a notice that my watch was at the store. I was so excited, i drove yo the store which is down the street from where i worked, to only find out it had been returned to sender by the delivery company as the label was not legible. I talked to Maria and in person she was just as sweet than on the phone, i was able to get store credit and Karissa was willing to go above and beyond! These ladies made my day ! I will be returning! It shows that being kind to people even when frustrated always helps.
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February 2024 by Reuben Regalado
I used the pick up online . Great app
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January 2024 by Phyllis P.
This store really needs to upgrade their women's bathroom. Need new toilet seats, some painting. They're pretty disgusting. They've been this way for a few years.
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January 2024 by Cecelia Bolanos
Customer service is so rude! Two employees standing there, they didn’t greet us when we walked up, didn’t say “we will be right with you” after having us wait as they counted the draw, didn’t direct us to which register she would assist us at (we walked up to where she was counting the money assuming that’s where she would be assisting us) and then had a very rude attitude when explaining she couldn’t accept our return that I had a receipt for. For these reasons, this is why people shop online!
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January 2024 by Teresa Hillyer
Complicated to exchange items sent though or ordered by mail .
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January 2024 by Sharon Ballardo
Lots of clearance racks though out the store. All departments. Store was neat and clean. Plenty of staff in the floor to assist.
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December 2023 by Laura Lopez
Love this store. Needs more of what Brea store has variety
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December 2023 by audrey keathley
Great place to shop
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December 2023 by Gordon Clemmer
Good place to shop for what you need
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December 2023 by Barbara Cowan
Found a great sweater at JC Pennys, inland center Mall. Clearance rack?
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December 2023 by C Ojeda
Needed to exchange something it wasn't and easy
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December 2023 by Lucero Flores
Horrible service, my appointment was at 7, I got there right on time. After almost an hour of waiting manager helped someone that arrived after me before me. When I told her I was next she said “she had an appointment at 7” so I told her that so I did I. Completely ignored my concerns and proceeded to help the other person before me. I definitely felt discriminated against and will be taking this further.
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December 2023 by Hope Pruett
Disappointed with their prices, no other discounts given.
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December 2023 by Steff G.
When I visited, I noticed that Levi's were 40% off. It seemed like a good deal, so I decided to buy a pair for my boyfriend. But, when I took it to the register, it rang up around $80. When I asked the cashier about it, she said it was buy one, get one 40% off. But the signage doesn't say anything about buying 2 pairs for a discount. It just says 40% off. Another reviewer also seems to have had problems with similar misleading advertising.
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November 2023 by James Anthony Sr Lopez
Remodeling happening in the kids section, kind sad to see that their wide selection of dress suits are gone