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May 2022 by Sarah Y
If I could give zero stars for this location I would. I have never walked in to a Sephora and had not a single person greet me or smile or offer to help. I walked in to a completely empty store, and I mean there was not one customer at all in the store when I walked in. The two girls at the register both looked at me and turned back to there conversation without a single word. So I walked around and gave it a few minutes and still no acknowledgement. The phone rang and apparently it was someone for JCPENNEY'S and the one girl said something along the lines of "I just put her on hold until she hangs up". Right before I left I heard the other employee say "oh my god is she still there"..Horrible customer service, no care or regards for customers or for anyone who isn't themselves. I went over to Ulta for my purchase and received way better service!
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February 2022 by Fae F.
Bailey was so kind and extremely knowledgeable. With just a short conversation she was able to pin down perfumes I would enjoy. Stark contrast to our Macy's visit. I will definitely purchase here from now on!
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December 2021 by Lorrie G.
I am writing about the continuing saga of buying a mattress from J.C. Penney. I strongly recommend you do not purchase a mattress at Penney's. They display them, but once you pay for them they wash their hands of the deal, and then turn the sale over to a flaky delivery company that then becomes your responsibility to monitor and hold them responsible, Penney's will give you no help whatsoever, because it is out of their hands! Very carefully read the one sheet of paper your Penney's salesman will give you with all of the misinformation none of which is in any way tied to your receipt or the mattress you purchased. It essentially transfers your purchase to the delivery company. For the long awaited delivery, the delivery company showed up with one mattress, not the two I paid for. Then they took another extended time to deliver the other half in the dark of the night, with a small man hoisting the mattress, all bent out of shape, on his back. This was not the "white glove delivery" we were promised. The deliver was due between 1-3:00 in the afternoon. Look at the info sheet you will be given at the sale that says they will deliver within a two hour window. This was the most unprofessional, sloppy, horrific purchase I have ever made with the worst delivery service ever encountered, and I paid Penney's 100% in advance. Bottom line Penney's has no business selling mattresses without being responsible for delivery once they have taken your money. Then to add further insult to injury I accidentally found I had "rewards" for my $4,500 purchase, and was never informed and no checkout staff could find the rewords. Took a manager to stumble on it. Despicable behavior, but then likely due to Penney's being sold and so many things falling between the cracks. Suggest you go to a mattress company in town who actually stocks mattresses.
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November 2021 by C H
The girls that work here are always so sweet, and don't forget to get your two free samples even without a purchase. I got perfume last time but I've even got samples of face cream and makeup. Fun shopping!
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November 2021 by Juniper P.
WHAT A JOKE!!!! When did standards for businesses like this go down the drain. Allowing the queer men that work there wear greasy oily colored hair with 10 lbs on makeup and bright red acrylic nails is a cause for concern when they want to charge as much as they do in this establisent! What a discrace! EVERYONE should be well groomed when at work this is not a side show! I will never shop here again
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September 2021 by Lori Coate
Great Customer service thank you Wendy for placing my order for lace panels and valances. You are the best
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July 2021 by Ted S.
I am using an alias name here. The first time I went there was good. The hair color treatment was only $50 (something) dollars. The next time I went in, I was expecting it to be the same price; but when it came time to pay, I was shocked at the whopping $88! I've never paid such a high price in my life, anywhere I have gone. If they are going to raise the price so drastically, they should have notified me before the procedure. Second, the woman who did my hair said they require masks, due to the pandemic, and she said stylist and customer can get the virus, even with a mask, when near each other for fifteen minutes. But the disturbing thing here is that the stylist did not even have the mask over her mouth or nose, she had it over her chin; and the other stylists there didn't seem to care. So, they require that we wear a mask, but don't care that stylist was not wearing a mask properly? Somehow this does not add up. Also, the stylist left hair color on my ear. She was the one who pointed this out when I was paying at the register. When I asked about it, then she went and got a towel to remove it. Had I not inquired about it, she would have just left it there. Also, she wanted to only leave the hair color on my hair for twenty minutes. The normal time is forty-five minutes. I requested the latter. If they are going to color hair, do it right. Don't try to cut corners.
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May 2021 by elizabeth garrison
From out of town this place was great got all the help I needed and more wonderful staff
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April 2021 by Vicki H.
Evelyn in women's clothing was very helpful. Stopped what she was doing and walked me over to the merchandise I was looking for. She even assisted me on every step of the way. Very friendly. Thank you Vicki
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March 2021 by jay vang
I just walk through to get to Spencer. It smells nice in there, kinda like 15 different perfumes at once.BTW Spencer is having a 30% off today.
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January 2021 by Alaina G.
This is my second bad experience here. Customer service was utter crap. Brought in a return and was going to make another purchase. I got there right when they opened and they said the can't accept the return because it would put their sales in the negative for daily sales. That's not my problem...I purchased it here so I'd like to return it here. They said to come back when the manager comes on in 4 hours. No thanks. Won't ever be coming back.
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January 2021 by Emma Louise Peeters
Always friendly & great service
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January 2021 by Jessica Grunow Gould
Their employees are the best, and the salon is the best in Redding
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December 2020 by Ashley Elizabeth Rose
We got photos done by Tara today and with our almost 2 year old I was so nervous we’d only get one of two good photos. The whole album was amazing photos she made our son warm up so fast I’m truly impressed by her talent!
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Very helpful and polite staff . Thank you ladys
