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December 2023 by Breton Moody
I had been trying to get my taxes completed here as I had an issue with missing w2. When I first went in I brought the paper work that I had and was told that none of it was needed and we would need to wait until he could call in to the irs to get the information. I waited for later in the year when that would be possible made an appointment and let them know that I was coming back to get this fixed. When I got back to a planned appointment which was confirmed he didn't know who I was and was ready to give me someone else's tax documents, after I told him who I was and he figured out what he was supposed to be doing he says he had not called the irs yet and if he couldn't get through then I would have to come back another day after he had. So I ended up coming back another day to sign everything and pay a steep fee which I was not informed of seemingly against company policy, but at least it was done or so I thought. I then get a letter from the irs informing me there is information missing any guess as to what the information was... that's right the paperwork I was told we didn't need. So back at it again and now I'm told I owe $1200 which just is not true. At this point I decided it was best to take it to a tax professional and get things fixed, I called HR block and requested a refund based on unprofessional behavior, not having things prepared correctly, and not disclosing the cost which appears to be against company policy this lead me to a loop of the manager/general manager will call you in a few days and in the end no resolution. Although I did suddenly and with no communication receive a small refund from the irs so now I'm not even sure if my taxes have been filed or not. I could try going through customer support for the umpteenth time but I guess at this point they got away with it.
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October 2023 by Linda Vollweiler
No service called 4 times no call back
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October 2023 by Tasha Celaya
William today helped me so fast and when I couldn't do it on my own he did it fast thank you.
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April 2023 by Kayne Lucus
H&R was very helpful and professional during the whole time, they made a stressful situation very easy going. My worker was Georgia Sparks of the hilltop branch in Redding she was very nice and extremely helpful I would definitely recommend her for sure.
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April 2023 by Dee Lawson
Nanci Finch my agent at H &R BLOCKwas a awesome lady im a CNA AND IHSS WORKER LAST YEAR I GOT 11,878 2022 THIS YEAR 2023 I GOT 9,178 AND IM JUST ELATED AT THE SERVICE AND KINDNESS THE COMPASSION AND QUALITY SERVICE I RECEIVED I FULLY BELIEVE SHE EXPLAINED ALL TO ME THOROUGHLY AND I GOT MY MAX REFUND.I WAS MET W A SMILE COMPASSION GIVEN ONLINE SIGN OPTIONS THAT WERE EASY TO FOLLOW I ENJOYED MY SERVICE IVE GONE TO NAMCI FINCH IN THE BECHELLI OFFICE SEVERAL YEARS NOW AND IM JUST IMMENSELY SATISFIED AT THE WORK ETHIC AND THE FOLLOW UO SHE RETURNED MY CALLS IMMEDIATELY LEFT MESSAGES AND ASKED BEFORE LEAVING VOICEMAILS WALKED ME THROUGH THE APP AND VOILA.!ONE HAPPY CUSTOMER THANK U H &R BLICK ON BECHELLI. IN REDDING CA NANCI FINCH YOUR WORK ETHIC IS IMPECCABLE .AND YOUR COMPASSION AND CLEAN OFFICE WAS A. GREAT AESTHETICALLY PLEASING AS WELL**** EASY PARKING ***GREAT HOURS OPEN AND CLOSE. ***OPTIONS TO SET UP VIRTUAL OR IN FACE APPOINTMENTS ******IM VERY VERY HAPPY 10 STARS FROM DENISHA LAWSON. SHASTA LAKE REDDING CA
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April 2023 by Rebecca Rogers
Fast, thorough, kind, knowledgeable, put me at ease so I wasn't so nervous. I no longer feel overwhelmed. Definitely trust my tax preparer and H&R Block.
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March 2023 by LonE8383
Quick, accurate and friendly service reasonably priced.
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February 2023 by Whitney Taylor
I walked in Friday morning, and no wait time, I went straight back to start. Daniel was very professional and helpful. Will return next year!
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February 2023 by Danielle norris
We really like brock.He's fast, efficient and funny.
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February 2023 by Jorge Hunt
Christy is amazing from the moment I sat down to the moment I got up I knew I was in good hands
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February 2023 by Daryol Fuller
My tax Advisor Brock is probably the best I've ever seen
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February 2023 by Steve Tittle
Great job I wouldn't go anywhere else
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December 2022 by Precious Mangaliso
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October 2022 by Mary Winston
I had my taxes done here for 2021 and received a letter from the FTB stating that something was done wrong and I owed money. I hand delivered the letter to HR block twice both times they stated it would be taken care of. I received my third letter and still not a returned call. The office has very limited hours and never returns a call when trying to make an appointment ??
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October 2022 by Sierra Nelson
There the slowest out there and I wouldn’t recommend them it’s has taken 8 months now and I still haven’t received my taxes yet ! And now they don’t know what a phone is apparently! And won’t answer ante of my calls