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June 2023 by Linda S.
This car rental business in Redding , CA attached to SJ DENHAM REPAIRS is horrible and deceitful. The staff are rude and don"t follow California law. Don"t rent from them if you want a good car rental experience!
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July 2021 by Joshua Milligan
No one there, no one answering the phones, and no one on 800#. I left a bunch of messages and never was called back.
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October 2020 by Brandy Clark
Good communication during the transaction and a nicely upgraded rental based on availability.
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June 2020 by Kellie Anne
Horrible experience!!!! Wish I would have read the reviews first since I’m not the only one who got screwed over by booking sites and the location being closed. Now I know never to book through a car rental company without reading reviews first!!I am very upset with this company and will never rent from them again! I had a car reserved for 4PM at the Redding Municipal Airport on a Saturday. I thought that if I was 15 minutes late I would be fine. I show up at 4:15 and they were closed!!! Here I am stuck at the airport along with another lady who got there shortly after 4 and they are closed, no other rental car companies opened at the time and the most they can do is apologize for the inconvenience? How about a phone call alerting me that they are closing for the day and if I have any chance at leaving the town and not getting stranded I need to get there ASAP! Why during the time I reserved the car would they allowed me to pick up the car at the exact time they close?Budget has much better reviews and I will be booking with them next time!!
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February 2020 by Benjamin Schaefer
I live in Redding and regularly rent from this location. This past Saturday someone behind the desk called me to alert me to their closing at 4pm (the exact time I had scheduled my pickup via Expedia). Great customer service! I sense that they are aware of the bad reviews on here and are working to be better. Thanks for a great experience! (If you are traveling from out of town, I suggest you double check times and make sure locations are open. I have noticed that 3rd party sites like Expedia are not always 100% accurate. Not the fault of this location IMO.)
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January 2020 by Kellie Schoenecker
Horrible experience!!!! Wish I would have read the reviews first since I’m not the only one who got screwed over by booking sites and the location being closed. Now I know never to book through a car rental company without reading reviews first!!
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August 2019 by Traveling Throughout
I got the car I needed and it did the job I needed it to do. Good job Hertz at RDD. One thing I did that could be helpful to some of these other people is I reserved the car for during their business hours. It’s amazing how well things work out when you use your head and are thorough.
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May 2019 by Anna G.
I would suggest that anyone considering renting a car from this location think again. My husband is a judge who was sitting on assignment in Redding and the state rented him a vehicle. A few minutes into driving it, he realized it was unsafe as it was pulling to the left (think into oncoming traffic.) I notified them immediately, explained the car was not safe to drive back and asked how we could arrange for it to be towed and get a new vehicle. They claimed that they wouldn't take responsibility for an unsafe vehicle unless the person renting had purchased "collision insurance." What? What in the world does purchasing insurance in the event of an accident have to do with being provided an unsafe vehicle? I am tempted to sue if for no other reason that to get the maintenance records for this vehicle. And I'm curious whether they repaired the problem or pulled the same stunt with the next customer. Maybe they think it's fine until someone is seriously injured. I have, of course, notified the department that arranges travel for state officials of what occurred and recommended they not use Hertz.
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May 2019 by Hollie Hawkins
If I could leave a zero star review, I would.
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March 2019 by Jacob Cook
Ryan from Sj Denham reached out to me immediately after my last review and fixed the problem that I had with my hertz rental. Thank you Ryan!
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March 2019 by Shane Faye Videography
The representative was rude and unhelpful and smiled after telling me my debit card wouldn't work.
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February 2019 by Aimee Harris
Booked a car online and turned up to pick it up and they were closed and no one was at the desk. I called the 1800 number to find out where they were and the call center lady was very short and rude and hung up on me, without offering any alternative mode of transport.
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April 2018 by Kyle Pender
There was no one at the counter when we tried to pick up our car and they didn't show for an hour and a half causing us to miss our flight effectively stranding us in redding California. Thank God the lady at southwest that we talked to managed to work our flights and save us 2000 bucks because of this hertz locations' garbage customer service they also refused to be accountable for their actions up to the general management level. This location is an independent contractor and in no way accountable to the parent company.
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March 2018 by Garrett Wheaton
Desk lady is very unfriendly. Will definitely not be renting from here again.
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February 2018 by Thomas Pavlica
Multiple occasions I have had horrible experiences renting a vehicle here. The clerk behind the desk may not be aware of proper customer service. When I arrived to pickup the vehicle I booked, it was not available. I was told by the woman working I should have called after booking to confirm it was available. Save yourself time and headache and go anywhere else but here to rent a vehicle.