-
March 2024 by tom allison
The sales man Shaun very helpful & a lot of help. The store is lucky to have someone like Shaun working there.
-
February 2024 by Barbara Straus
Worst experience with a furniture delivery ever! 3 rooms of furniture were purchased, including an entertainment center and a sleeper sofa. The entertainment center, they wouldn't put together because apparently they don't do that but we were not told this when we purchased it so it was a big surprise that we had to put it together ourself. The full-size sleeper sofa, the delivery drivers decided it would not fit through the doorway of the room it was intended so they wouldn't even try. Didn't even take it off the truck. Called the store the same day, said they would reschedule a delivery and make sure they tried this time. Was told we'd receive a call letting us know when to expect it. Didn't receive a call, so we called to find out. Got a call that the sofa was on backorder, so it wouldn't be delivered for a couple of weeks. What happened to the one that was on the truck, at our house? Did they give it to someone else? Called customer service to make a complaint. Called the 800 number I was given to make this complaint and was hung up on by the agent who answered before I even finished my sentence. LOWSY delivery service. We will NEVER buy from Ashley again!Update: Forgot to mention that one of the towers for the entertainment center was also on backorder. It was finally delivered by due to the holidays we didn't get around to assembling it until last month, Jan 2024. Got everything out only to find out the pre-assembled part was assembled incorrectly and was unusable. Called customer service to get this resolved and here we are a month later still waiting to hear what they're going to do about it. We call and call and call and keep getting the runaround. We just want a replacement tower and for them to take away the defective one. The trash service in our area won't take garbage that isn't in a city supplied trash can so we'd have to drive it over to the dump to dispose if it. I don't think we should have to spend time and effort to dispose of their trash. Anyway, we really want to have to talk to anyone from Ashley Furniture anymore. We'll call one more time and if we don't get definitive resolution, they are forcing us to report them to the State Attorney's office and to the BBB. I don't know how they stay in business.
-
February 2024 by Julie Wilcox
No high-pressure sales. Lots of selection. I'll be back.
-
February 2024 by Christina chambers
They charged us for couches without us, signing paperwork and agreeing on a price. They were supposed to refund us for a warranty on another couch and they never did and they also were supposed to refund us for the difference on these couches and the deal we were supposed to get and they never did. I have called several times and they keep making remarks that they’re going to Wine in the mail and they’re so sorry and this and that and they don’t do anything and they just continue to not remedy the problem we haven’t even even signed for These couches that they charged us for and one of them is sinking in and falling apart and it’s supposed to be like a 3000+ dollar couch. We have warranties for the wrong couches we’ve never been refunded for the price we over Instead of getting a deal. This store is absolutely terrible extremely unprofessional, and can’t even manage to do their job. I will be making formal complaints with the FTC.
-
February 2024 by JosephandElissa Flores
Ashley has good range in their selection, and a great value. We were shopping for couches, and we found several that we liked in terms of look and comfort, and we were able to walk away with a great deal. The one thing that will keep them from getting five stars is that when you pay for delivery, they do not take away your old furniture.
-
February 2024 by Jacq'lene Massey
My family and I are new to the Redding area. We went to Ashley Furniture in search of items for the majority of our home. The entire team was wonderful however, we’d like to give special kudos to Shaun for his exceptional service. Shaun was a total professional and extremely patient with us. Furnishing a home can be a lengthy process and he was such a blessing. We are not completely finished, but will continue to make our purchases at Ashley! We have been extremely satisfied!
-
January 2024 by Lori Short
Love our rep Rosie . We found the bed we wanted. Can't wait to get it home.
-
January 2024 by Tim Persinger
Go experience at time of purchase good price but then they failed! Purchased love seat and on the date of delivery they said they didn’t have room on the truck so we would have to take a different delivery date the only problem is that I took the day off for the delivery and couldn’t get the day off on the date they picked. Terrible customer service!
-
December 2023 by Dennis Browning
They made it as inexpensive as possible, and worked to meet my delivery needs. Russell is great to work with!
-
December 2023 by David Portillo
I felt like I won the lotto with this special clearance offer that they have for this season! I extremely delighted I was able to experience this great value! I was probably one of the most excited customers! I made my day mouth for sure Thank you so much!
-
December 2023 by CJ Noname
Now, I know this is not the Ashley Furniture norm, but I stopped in to look at items for a new local office. I was shopping for items when I was met by the store manager who informed me they were having a 90% off sale. I absolutely enjoyed each person on the team as they were helpful, super fun and funny, I laughed as they continued to bring out new treasures, so which I quickly fell in love with and purchased. This staff rocks!
-
December 2023 by Robin Bowen
I gave five stars because Kaitlynn was great. A natural at customer service. All of the help we got at the store was first class.As for my feelings about Ashley Furniture, ONE STAR. I am infuriated that you gave out my e-mail address to a third party to get this review. I was planning to purchase the love seat to match the recliners we just bought. Now I will likely look elsewhere for it.For what it's worth, I was planning to write a letter praising Kaitlynn to your corporate office.
-
October 2023 by Cherokee Calhoun
We walked in and were greeted immediately by Rosie. We told her an idea of what we were looking for, and she helped us shop around to figure out what was the best living room set for our family. We brought our 2 year old with us and she played with him while my husband and I were trying to decide which couch to pick. She answered all our questions and even helped us figure out if we could color match a coffee table to the couch we decided on. She is very easy to get along with, I highly recommend her if you’re looking for someone who is not only knowledgeable about what Ashley has to offer but personable and charismatic as well. We will definitely be coming back to work with her to choose a bedroom set. Thank you so much Rosie!
-
October 2023 by Chris Curtis
So it turns out Shaun of Ashley Furniture in Redding knows a lot about mattresses! You know buying a mattress can be a little frightening. But with some information from us about out sleeping habits and body aches, Shaun was able to find just the right mattress for us. And Tempurpedic is a great product with a great warranty.And we managed to marry the mattress with the bedroom set we like. Our epic search is over!We financed a fair price with easy terms. The store was able to work with us.So Shaun is an informed friendly salesman. He really knows his products and how to get them into a person's life. The Redding branch of Ashley is an excellent choice.
-
October 2023 by Michaela Long
Shaun took great care of us! Helped us determine which couch was the best option for a family with 5 adults and 4 kids under 3! Also gave us awesome advice and worked with our payment availability! Best experience I’ve had furniture shopping ever