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February 2024 by Kay H.
I needed diagnostic work on an older Canon laser printer. I dropped off the printer at the end of January, but was not issued a receipt showing what I left, the date of estimated diagnostic, or the customer's description of the problem (electric in nature). The drop-off payment receipt said only, "Express Item - Base Price." I was told they couldn't get to the printer until the following Monday. I called on Tuesday and was told something like, "I didn't say Monday. I said Wednesday. You said you weren't in a rush, and you were going out of town." I had never said I was going anywhere. Then I waited: Wed, Thu, Fri, Sat, Sun, and called on the following Monday. I had also said I wanted a diagnostic report before authorizing repair. There was no forthcoming call or email on the status of the Canon printer. I called on Monday (that is 1 wk. after the initial, promised review date) to say that if they weren't going to get to the printer, I would like to pick it up with a possible refund of the $50 drop-off fee. I would take the printer elsewhere. Bob said: there wasn't a problem with the machine; they cleaned it and left it "on" over the weekend; I owed the balance of $50 for the service fee; they don't repair machines for free. I picked up the printer later on Monday morning: Bob said they weren't charging the extra $50 repair fee after all. I asked for a demo to make sure the issue was corrected; Bob refused and loaded the printer in my car. I was asked to sign a final receipt saying that "customer refused to pay our fee of $100." I refused to sign the final receipt because I never refused to pay their fee. I only wanted 1) a correct diagnostic, 2) within the stated timeframe, and 3) an estimate of charges before authorizing repair. On the final receipt, there is no written statement corroborating what Bob told me over the phone. That is, there is no description of any work that was performed: no "cleaning," finding "dirty rollers," or "did not find any electrical problem." Basically, I paid $50 for my printer to sit in their office for 1 week. Summary: not forthright in communication, in written documentation, or in repair.
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July 2022 by Natalie Payne
This was the only place in town that I could find that would even look at my home printer. I took it in and they determined the printer was fine, problem was actually a driver on my laptop. Once I got home Bob was able to remote access my laptop and got me fixed. Would use then again. They sell printers, so when mine bites the dust I will buy from them.
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July 2022 by Angela Cook
I contacted Bob Uriarte at Alpha Copy in a panic after my existing printer failed. I had shopped for a new printer on my own and because of a parts shortage, I could not find what I needed for my business. Bob took on the challenge to find me a new printer immediately and found one for me quickly. It was shipped to me the next day, along with a drum and toner. Bob and Robert, his tech, and his other staff have been super responsive any time I've had questions, issues or needed supplies. They literally kept my business running with their quick action, quick set up, and excellent customer service. If you need a printer and you're within an hour or so of Redding, I highly recommend Alpha Copy. If I could give more than 5 stars, I certainly would.
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June 2022 by Angela C.
I contacted Bob Uriarte at Alpha Copy in a panic after my existing printer failed. I had shopped for a new printer on my own and because of a parts shortage, I could not find what I needed for my business. Bob took on the challenge to find me a new printer immediately and found one for me quickly. It was shipped to me the next day, along with a drum and toner. Bob and Robert, his tech, and his other staff have been super responsive any time I've had questions, issues or needed supplies. They literally kept my business running with their quick action, quick set up, and excellent customer service. If you need a printer and you're within an hour or so of Redding, I highly recommend Alpha Copy. If I could give more than 5 stars, I certainly would.
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August 2019 by Shasta Premier Inspection Group
These guys were fantastic helping me service and set up an older Konika-Minolta high-speed, high-volume color laser unit. They traveled to my location and then spent time with me on the phone helping me install updated drivers. I highly recommend them.
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June 2018 by Donna S.
ALPHACopy is the best!. We needed toner I a hurray and Alex came to our rescue. He was so willing to help in any way he could. One day later & our printer is back in business. I'm forever grateful that my Google search led me to ALPHACopy! Donna S.
