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May 2024 by Karen H.
Received a Mother's Day arrangement from Dhuns that was ordered through 1800Flowers by my daughters. I sent a photo with my thank you and my daughter saw that the arrangement lacked the amount of flowers they paid for. 1800Flowers agreed to a partial refund and she was satisfied. I knew nothing of this. Mother's Day morning, Dhuns Florist called and said they were picking up my arrangement. They said the order was cancelled and to leave the flowers on the porch. They said new flowers would be delivered Monday. For some reason, I did as he asked and he did pick up the flowers. When no flowers came on Monday, I called 1800Flowers. There was no record of new flowers being sent as they agreed to a partial refund and thought the matter was handled. So Dhuns was being spiteful collecting the flowers and they put me in this awkward position between the gift giver and recipient. Bad business!
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May 2023 by Deanna R.
DO NOT USE THIS FLORIST!! Like others are saying - this florist is used by a third party (in our case, From You Flowers) and flowers didn't look like what we ordered and were already blooming and browning around the petals when our recipient received! Not to mention the arrangement looked like a kid jammed them in a vase! I would not even give this florist a one star but you can't post without choosing at least one. Can't believe this florist actually sends out flowers like this with their name on it!!! They should be ashamed/embarrassed!!
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March 2023 by Joe H.
With just 2 days to go before our 40th wedding anniversary we discovered that we never ordered the flowers! Yikes! They had to be roses of specific colors (peach and white) to replicate our '80's wedding. After calling around to many florists with no success, Dhuns Poway Florist said they could do it. They made a special trip to the wholesale flower mart to obtain the peach roses, the next morning and delivered a BEAUTIFUL arrangement tom our door exactly when they promised.
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January 2023 by Toni Lee
I ordered flowers from DHUNS Florist on POWAY Rd and I am so delighted with how beautiful they are! My photo of the Lilly’s are a week old and I’m so happy they’ll be around for awhile. I’ll need more flowers in a couple weeks & I’ll be back at DHUNS! I quit ordering online, too many extra charges.
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January 2023 by Martha Sheahan
Very, very excellent experience with Dhuns Florist. The ordering process was simple and right through the website. I liked skipping the second party and ordering directly from the florist. I was notified through an email as well as a phone call when a question came up. The communication was perfect! The customer service was top notch! It was great being able to schedule a same day delivery on Christmas Eve! The flowers were delivered to the recipients front door, fresh and beautiful. I even received a photo via text to let me know the flowers had been dropped off. I am very happy and will absolutely order again in the future.
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September 2022 by Salty T.
This company is a JOKE. They left a package at the front office when it was supposed to be delivered to a specific apartment. I called the guy and told him we don't accept packages at the front office and that it needs to be delivered to the apartment. The guy then tells me its their policy not to deliver the flowers to the apartmemt and that they don't enter the buildings...well genius you entered the building to leave the flowers at the office counter. Rude, and unprofessional. He also mentioned he has been in the business for 40 years. Well I highly suggest you take some customer service classes or try pizza delivery since they're able to actually get the package to the correct door. Better yet, just close your doors and get out of the flower delivery business... 40 years lol. Lastly, I took a look at the flowers and they definitely weren't fresh. Makes sense you you have a rating of 2.2 on Yelp. Hopefully this sinks it even further.
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August 2022 by Susan K
The flowers that were ordered were not at all what was delivered. They were to be all white and blue for sympathy for a son and were delivered pink red blue and white with different flowers that were on the picture. We were told hi does them from a "florist 1 800 recipe" There are other, better florist in town.
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June 2022 by Carmen R.
Horrible! I am sorry but is not ok what this place did to my husband. My husband bought flowers for me and paid 108.76 for a horrible flower arrangement. He has bought me beautiful arrangements that are worth the price but not this one. Sadly I do not recommend this place at all. I hope to get my money back because is not ok what I just saw happen today. To add this had nothing to do with what he order.
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March 2022 by Steph anie
I’ve received two arrangements from Dhuns and the quality is so poor. My colleagues in another country ordered these and I’m sure paid a fortune and I was given broken and bruised flowers. When I called to let the shop know that the quality was poor they said the flowers were fresh and thanks for calling. I would stay far away from this florist!
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March 2022 by Stephanie P.
I've received two arrangements from this florist from Colleagues overseas and both were of subpar quality. This florist should be embarrassed to deliver what he does, and his customer service is even worse. I called to let him know that i was delivered bruised flowers with broken petals and he told me they were fresh and thanks for calling. Stay away!
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January 2022 by Kellie M.
My sister ordered flowers for me on my birthday and spend almost $100 after delivery and taxes. They said they would be delivered on my birthday and were a day late (I do understand that people are sick and those things can happen) but then when I got them they looked like WEEDS. Just a couple daisys, one sunflower, one red rose that had cracked browning petals, and the rest filler greens. Don't order through them! My sister complained to them and they did nothing. I understand the supply issues right now but they should have called her and explained what they were able to deliver for her cost. So horrible how a company can rob people like this. It's just so sad.
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October 2021 by Desire Du Bois
You have got to be kidding me! $70 for the arrangement for my mother's birthday and it looks like a child put it together! It didn't have the foliage advertised or all the flowers advertised. Forget style. It looks like daisy's were just jammed into a jar!
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May 2021 by Jennifer C.
Truly do not understand how this place has 5 star reviews. Maybe in person experiences are better than the experience they give their customers who have ordered from 1-800- flowers but i guess I'll never know because I will never order from this place again. To start off the delivery person did not knock on my door he literally almost knocked it down. You'd think there was a police raid about to happen with the way he was banging on the door. I had ordered an expensive $91 bouquet of flowers for my moms birthday and the product delivered was not at all what the picture looked like. I sent in a claim and received a call from "Dennis" at Dhuns Florist, who said he wanted to speak about the issue. When I called he told me that he had the right to substitute flowers and then proceeded to hang up on me. When I called back he kept saying "hello, hello" as if he couldn't hear me. He then began complaining about how he does not get paid for these arrangements we order. He then claimed that my order had been canceled which makes no sense at all and he used this as his excuse for not giving me a replacement. It's so disappointing knowing that you ordered a beautiful product only to be met with some mediocre creation. To be honest, You're better off buying a bunch of cheap flowers at Trader Joe's and making your own arrangement than you are from ordering from this hole in the wall.
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April 2021 by Christine B.
I ordered a flower arrangement from 1-800-flowers and they had this florist do the work and deliver it. The arrangement looked nothing like what I spent $75 on. I contacted 1-800-flowers to let them know that what I received was not what I paid for and they said they would have it re-delivered at no cost to me. Again, this florist made the arrangement, only thing he did different was change the roses from pink to white. This was a gift for my daughters 21st birthday and I wanted to send her an arrangement that was special. I specifically chose them because of the lavender colors and the beautiful full bouquet. What she received was something I could have purchased from the grocery store and not worth the $75 I spent. I contacted the florist to talk to him about his arrangement not being the same as the photo and he basically told me that the picture online was like a glamour photo and they can not make them look the same. I sent him pictures of what I was expecting and what was received and he didn't see anything wrong with it. My daughter also said that when they were delivered it was very awkward, he asked for the original arrangement back, took the flowers without telling her where the new arrangement was and just left. My daughter said that the flowers were already wilting when she received both of them. I have contacted 1-800-flowers regarding his work, I even sent them photos. They didn't seem to care either (that will be another unhappy review) If I could give zero stars I would have but you have to choose a star. This florist definitely lacks customer service skills and sees nothing wrong with his work. He just kept telling me that there's no way to make the arrangements look like the photos, that is all done by photography. I have ordered flowers before that looked identical to the picture so I don't agree with him. Long story short... DON'T USE THIS COMPANY. You will NOT get what you pay for.
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March 2021 by Chevielle Sanner-Hughley
Do not recommend. My mom ordered me flowers to assist with grieving. She went through 1800 flowers. The flowers arrived but they weren't what was ordered. My mom complained and the owner stated they were going to come pick up the flowers delivered two days ago! They called and complained to me about wanting to pick up the flowers. I was confused so I had my mom return their call instead. He told my mom to f off and hung up on her! We are appalled 800 flower would use them! We will not ever use either again.
