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March 2024 by Joseph M.
I just wanna say thank you for everybody works at the LabCorp Pomona location on Royalty Dr. specially Kathy thank you so much for your help you guys doing a great job I don't know how much you guys getting paid but I know you guys get very busy and you deal with lotta people and you're doing a great job. Thank you for your good work Kathy is the best in the west
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February 2024 by Linda Gonzales
Opened up late
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February 2024 by A B
I thought everything went well until I got a call from KATHY who informed me they threw away my stool specimen because I did exactly what I was told to do the day before after getting blood drawn …. To leave specimen in tray by door in room where blood is drawn. She was pretty rude and nasty to me. Then couple days later - I receive notice things are not right with my stool sample! So she didn’t throw it away? I looked up reviews for this company and they are disturbingly bad! I don’t recommend this company to anyone who cares about their health.
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January 2024 by Cindy Sullivan
If my insurance didn't send me to this place, I would not come here. First you can never get an appointment online, if you do you are very lucky. On 12/28/23 there were so many people and they were very slow calling name. I just don't know about this place anymore. Hire more people or something, today was horrible.
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January 2024 by Gilbert C.
Working in the medical field, it's hard to get our own health care taken care of. So seeing that this place Labcorp was open on Saturdays was great. So I show up , one person at the front desk. Place completely empty. So I go to register & the lady at the front tells me that on Saturdays it's by appointment only. With a smug look on her face. With one person waiting, and 4 employees sitting on their butts doing nothing. With no cares in the world. This is bad medical practices and this place should be ashamed of itself! Will never waste my time with this joke of a place again! Zero stars!
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December 2023 by Vanessa F.
This is one of my go to LabCorp locations. It can get pretty crowded, especially in the morning, but I'm never there more than an hour during this super busy times. There's even been a few times I've been in and out in 15 minutes, all without an appointment. The staff are patient and friendly. The workers do their jobs well.
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December 2023 by Alex V
Hard to get someone to talk to when you call. Dropping off specimen needs to check in and wait as if you need to be seen should have known it before, I would have mailed the sample specimen. I waited a long long hour just to drop off something. ???
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November 2023 by Jassy Son
Front Desk Ladies are so RUDE!! I'm pregnant and I asked if they can just help me check in since I can't stand for so long and she didn't even bother to help me but point me to the check in kiosk. There was also an Older Lady behind me who didn't knows how to use the Kiosk to check in and they didn't even bother to help her either. This place is Horrible HORRIBLE PLACE. They had long lines and didn't bothe to help anyone but keep talking and whispering among themselves. Next time for sure going to record these ladies because this is Unbelievable!!! I wouldn't give any stars to this place. If these ladies don't like working then pls find someone who is willing to work and help people out !!!!
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November 2023 by Vickie C.
I am sitting here waiting to get lab work done. I have been here for 45 minutes, and I did make an appointment and even got here a little before my appointment time. The person at the desk is rude and has been talking rudely to everyone coming in, including me. She is ruder to older people I noticed, but she was pretty rude to me and I am not older. She gives orders and snaps at people. I hate coming here and I wish I could go somewhere else.
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October 2023 by Cava Cava
I went to this facility one time only. This was years ago, but it left such a bad impression I never went back. The day I went I advised the young girl I need to lay down and that I would faint. She sat me down and smiled. I don’t think she spoke english, but while I was fainting someone ran over and asked her if I had mentioned that I faint and she said yes. No one apologized. Trust is gone. Good luck to all.
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October 2023 by Megan Gearhart
I hate blood draws and they have been known to trigger panic attacks so I prefer to make an appointment so I know what is coming. For some reason this highlighted me for a certain amount of light derision on behalf of staff checking me in. I was referred to not by name like everyone else but by "The Appointment" in a tone that made me feel less than welcome. The employee who actually drew the blood was very nice and I was able to get in and out in about 20 minutes, panic attack free.
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October 2023 by richie traub
I've had blood drawn here for years.. Polite staff, quick turnaround, and they ALWAYS EASILY find my vein, which in my hospital stays in the past, has sometimes been a nightmare!!!
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September 2023 by C N.
Received call this morning canceling my appt at location and rerouting me to new location. Just arrived at Pomona location to see people everywhere. What a disaster. Will instruct Dr to find new business for blood testing. Will avoid. This mess will take over an hour and this is self generated bc they decided last min to not open Glendora office. This company is a disaster! In all fairness they got me thru pretty quickly after I could tell them the deal after I electronically checked. My paperwork was perfect and insurance on point. Walk-ins may be what was waiting as I heard on lady complaining as they been there for 2 hours. Front desk was. Ice but busy once you could get their attention. Upgraded to 2 stars
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September 2023 by Yunuen T.
This location does not help ppl checking in. They have express check in machines and will NOT help anyone even when being ask to help. I saw an older lady who told the receptionists (white lady and Hispanic gentleman) that she was 83 years old and not tech savy and needed assistance checking in. Well, they told her that she should try it first. From my experience not everyone is tech savy and if someone is asking for help the help should be given. In addition, the restroom had no soap even though this is the main restroom that ppl use to provide their urine sample. Customer service is lacking in this business.
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September 2023 by Alex Isme
I've been coming here for a few years now and the staff are so nice and quick.
