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March 2024 by Nina Vargas
Look up guys, it’s just wired, my things got stolen and they didn’t pick or break my lock to get in. There was no sign of break in but some of the bins were smashed in to show that they came in from the ceiling part of my unit. ALSO, BEWARE OF RENT INCREASE. My rent was doubled in only 5 months. Mangers and staff are friendly but 1star due to theft and no cameras to catch these thieves! And they shouldn’t send a post card to raise rent on good standing paying customers.
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March 2024 by Latinawomen
Been here for 3+year and customer service has been amazing. Very attentive and friendly. Always make me feel welcome. My belongings have been kept well and safe. Best part, the facility is very clean and organized.
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March 2024 by luis zermeno
Really Helpful and Easy to understand.
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March 2024 by Martha Yancey
Joe was extremely helpful and friendly. I was relieved that everything was explained in detail. He provided us with excellent customer service.
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March 2024 by David Kashiwamura
Easy to set up account and reserve storage space. Asst Manager super helpful and knowledgeable.
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March 2024 by Elizabeth
They are on time.Very helpful.Thanks a lot.
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March 2024 by Gabriel Vargas
Good staff. Very friendly, and helpful
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March 2024 by Bradley Blackford
The lady that helped me was vary helpfully and respectful...thank you for everything
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March 2024 by Emiliano Martinez
I have been an ExtraSpace customer for many years (at nearby location). Normally ExtraSpace storage has a seamless move in process. Not very seemless at this location. Main issue is I was told new lock would be in my unit, which it was not. Not fun when your starting to move stuff up stairs in the rain only to have to turn around and go to buy lock that is not compatible with lock on unit. Cannot find lock locally, so at this point is moving into storage really worth it anymore?
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March 2024 by Andrea Mercado
Joe was awesome and definitely answered all our questions and concerns
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February 2024 by Gilda Velazquez
Joe, the assistant manager at this Pomona location was very helpful. He resolved a rather complicated situation immediately. The staff at the different locations that I dealt with over the phone have all been so helpful and professional
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February 2024 by Chelsea B
Really good experience, was easy to book online & upgrade space if needed. Only needed storage for a month but prices were great and I was very satisfied.
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January 2024 by Rudy Petersen
Needed to get into a storage asap and for a long period of time. I called this location and the store manager Chris went above and beyond to put me in the right unit that was affordable and worked best for my things I was storing. I recommend this location and Chris.
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December 2023 by Mark Kikuchi
I'm new to using storage facilities but my experience has been great. Upon my arrival, the manager saw me and ask if I needed anything. He walked me thru the entire process of using the lift and switched my key lock to a combo lock. The storage was very clean. I'll probably bring some lighting next time. The room is a bit dark at sunset and evening.
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December 2023 by Andrew Valle
I recommend this storage unit location over any other. Chris the storage manager was really helpful and friendly. Did not give me one problem and helped through the entire process of setting up my payment and what was best for my belongings. They also have coverage for your belongings meaning it’s a safe location.
