August 2021 by Lisa L.
Great experience! I'm not the best at maneuvering online ordering so since I saw others say they called in instead and was accommodated -that's what I did I basically looked online to get an idea of what I wanted then I called the store to order I didn't write down item numbers from the website I just described what I wanted which was chocolate dipped strawberries/fruit and with cookies The lady ( sorry I forgot the name) said we have one like that for $37 I was happy to hear that because the ones I saw on the website were around $50. I got the same day delivery for $15 and I didn't even order until around 10:30 I got the email confirmation when it was delivered and of course my persons I gave it to also texted me too! They said they loved it and the items were delicious. I like this alternative to flowers better!
July 2021 by André McAdoo
Great staff and service. Great arrangements.
July 2021 by Geri Powell
My grandmother passed away and I’m having a difficult time. My sweet husband ordered me some edible arrangements because my sister from Texas always sends me them, their my favorite ( when they are fresh and not delivered at the end of the day at your residence) However, this Pomona location is completely trash, no customer service. The supervisor lied to my husband about their driver attempting to call us ( no missed calls) then he proceeded to say the driver was in the wrong location, but did try ( we have ring cameras that cover our street, the entry gate, our side of the house and no one can be found on camera) I informed him that I’ve lived here for 13 years and Waze, Google Maps and GPS all can find my home...What? What type of customer service is that, how disgusting is it that Edible Arrangement would offer same day business only to fail at delivering. I wish I could post my address for you all to see how easy my location can be found, it’s absurd. As a customer we are calling you the next day for our product that you kept and stole. You offered no resolution so we asked for a refund that the disgusting place said they couldn’t provide, so of course the conversation escalated. I can’t believe I just argued bout 12 strawberries that were $54.99 I am appalled at the treatment received and the lack of compassion of what this delivery stood for and the disrespect just left me feeling like I would never spend my money with a company like this. I guess I’ll be making my own strawberries. Thanks a lot Pomona Edible Arrangements
June 2021 by Sherry K.
Placed an order for this location around 9 am on a Monday morning (not a holiday) and it was delivered the same day at 1:45pm. The arrangement looked great too!
June 2021 by Dennis P.
I ordered same day delivery at 6am. I've been waiting and watching for my order all day, checking the tracking constantly every hour. Magically I receive a notification that the delivery was attempted. Complete lie as I have cameras and I left instructions to call if there were any issues. $60 for 12 strawberries and I can't even get the courtesy of a call to say I can't find your place or we aren't coming, what a ripoff. Once I get these or my money back I'll never order from here again. Highly disappointed as i have been an edible arrangement customer for a long time and never didn't get my order!
May 2021 by Priority One H.
Jolene was so kind in contributing a raffle prize for our nurses during Nurses' Week! The store is so clean and it smells so good in there - strawberries, pineapples, cantaloupes, etc. Makes my mouth water just remembering it! The raffle prize she donated came with a fruit arrangement, cookies, cupcake, popcorn, and a balloon. The nurse who won the prize said that fruits were fresh and delicious; the cookies, popcorn and cupcake were amazing! Wonderful, wonderful store! Thank you so much for helping out the community!
May 2021 by Seanna V.
Such friendly staff! My experiences here have been so positive I've decided to leave a review. Not once have I ever felt disrespected, disappointed and ignored. Yelpers, YOU HAVE to try their fruit smoothies and mini cheesecakes with a strawberry on top! Delicious
April 2021 by Lali Pinuelas
Today is my Papa 93rd Bday???! Elissa whom did the Delivery came across an issue getting into the complex. She was kind enough to be patient with me on the phone being that I live out of state to try and resolve this problem. Thankfully she made the delivery with such grace and patience! I went with this location because of the reviews! Sooo glad I chose this one! I highly recommend this location to y'all!! Thanks again Ellisa for your kindness to my situation! Many blessings to you ??
March 2021 by Arwa Z.
I placed an order for delivery and although they were upfront that store policy said they could not guarantee exact time for drop off, they went above and beyond to help make sure my boyfriend got his gift in time. They were all very professional and helpful! So much so, that when Ylisa was sent to deliver the gift my boyfriend didn't respond at first to Opening the gate to his apartment complex. She called me and said that she had other deliveries but I was able to get a hold of him 20 minutes later and she was able to still make it happen! So amazing! She was so accommodating and it really speaks volumes about her and the company
March 2021 by Chunkyz ..
Amazing customer service! I wasn't able to place a same day order on the website so I called the 800 number and they were not able to help so I decided to call the store directly... I explained the situation and JOLENE was AMAZING! She was so patient with taking my order over the phone and assured me the order would be delivered. 5+ stars! Excellent with last minute orders!
February 2021 by Cadence L.
It was clean and safe inside. The staff was super friendly - Came for my bday goodie and it was awesome!
February 2021 by Ann T.
THERE'S A REASON WHY THIS LOCATION HAS HIGHER RATINGS THAN THE OTHERS. A lot of care and consideration is taken at every level. From putting in the order, the fresh ingredients, the arrangement, and the customer service. So my Asian parents are pretty picky and aren't too fond of chocolates on fruit (something about mixing sweet and tart flavors), but no worries! They have plain fruit arrangements here too! I was kinda lost with their wide variety of arrangements and bundles that they offered, but Larissa was super helpful in helping me decide which option would be the best. She explained what fruits would be in each arrangement and what each bundle would include. Made it very easy for a pea brain like me to comprehend. When I came back to pick up my arrangement, the process was efficient, smooth, and Jolene was super nice and friendly. Wonderful, courteous customer service through and through. The arrangement itself was lovely and my mom really liked how it looked. Evenly distributed fruit from every angle. The strawberries were sweet and fresh and the pineapple was also sweet, not too tart. Also loved the mug that the arrangement came in, very pretty, large, and good quality. Would definitely come back here for a special occasion or for a gift for a special someone ! PRO-TIPS: 1) Don't waste the kale. Seriously you get so much of it you can make a soup. I used all the kale, added chicken bouillon, water, and beans (you can add any other veggies that you want) and it was enough to feed my family LOL. 2) PLAN AND THINK CAREFULLY. -Be reasonable and not put in orders the day of (especially a busy day) expecting it to be ready or out to be delivered immediately. I saw some other customers acting like absolute buffoons getting mad for their own incompetence. -Like really if the person you're gifting these arrangements too demand it on a certain day instead of just appreciating the idea of it...idk maybe meet new people? That's kinda a you problem, and not this location's.
February 2021 by Myrnelle G.
I'm so grateful to this store. I picked this spot solely based on the high reviews. The location closest to my sis had mixed reviews - quite a few bad ones last year - so I didn't want to risk it. I ordered this late in the day and it arrived a few hours later. Easy order and quick delivery! The fruit was so sweet that it was gobbled up on the spot! I just wished the strawberries were brighter red. Note: A petite size is really only meant for one person so I would suggest getting a small over petite if you want it to be shareable. All in all, my sis was pleasantly surprised so this was definitely well worth it!
December 2020 by Tasha B.
Received an arrangement for Christmas and it was amazing. Everything was fresh and the design was so very cute.
December 2020 by Mike D.
Girl was very helpful and patient with me on the phone till I decided on the right package . Way better than the chino location