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February 2024 by LaWanda Morris
Ordered flowers from them through pro-flowers fir a funeral service. Flowers were delivered more than 24 hours later than requested and almost missed the service. Arrangement did not look as good as the advertisement. I was disappointed.
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June 2023 by Nonna Makarenko
Just amazing. Love it
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May 2023 by Stephanie A.
We were extremely happy with our arrangement for my mothers services a few months back. The floral arrangement was even better than the photo in their website. We had such a great experience with them we also order flowers for my mother in law's birthday.
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July 2022 by Jess R.
Excellent service and kind owners. I ask for a white flower arrangement and they delivered. Thank you!
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December 2021 by Cherri C.
What can I say? The wreath was gorgeous! It was delivered on time. Carol's Pomona Valley Florist did an outstanding job and I would highly recommend them and were thankful for their services at this time of family loss and sorrow. Again thank you and such a beautiful wreath.
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September 2021 by Maricela Bernal
This florist was Highly recommend by local Mortuary.I called to inquiry about a floral spray, sent a pic. The rep called and said I don't have any of the flowers on hand! Roses and lillies?? Both common flowers that any florist should have on hand. Ha?Not impressed with phone demeanor or the website.
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April 2021 by Mary B.
Great story! Originally ordered flowers for my friend that passed family. She was a colorful person so I asked for colorful flowers. They arrived and they sent me a pic to say Thank you. I looked at the pic and was so upset when I saw that the flower leaf was large and it had a fungus all over it. Apparently it was in the back of the arrangement so the florist missed it. I posted a review, as I was traveling in a different time zone so I didn't have a chance to call and they responded and offered to fix the situation. I called today in route to the funeral service and they offered to send a nice arrangement again to her mom and dad to make up for it. They just delivered it and it is an absolutely gorgeous arrangement and they were so gracious and humble about it all. I wish I would've been as patient and understanding. Lesson learned. God bless them for giving me grace as well! My friend would've handled this situation as they did. She was full of grace joy kindness love laughter and peace. Godspeed Anissa. I'm sure you got a good laugh at me in this process!
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March 2021 by Leata O.
Not sure if I'm more offended of the people that sent this or that this Carols Pomona Valley Florist actually makes this. This was sent as a gift but it's literally a cheap basket u can probably get at the dollar tree, had 2 tissue papers squished on the bottom, and fruit thrown in. Just put Cellophane and a bow and you can make it yourself for $10 or less. I'd be mad if I ordered a basket and it looked like this. There was just nothing special or nice about it, I hope they didn't spend more than $10 for this thing.
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November 2020 by Brie M.
I called Carol's looking to get an arrangement delivered same day delivery to my aunt. Let me just say, customer service was amazing! I had picked a style but wanted to incorporate different colors so I let them take reign on designing and the arrangement was BEAUTIFUL! It was delivered so quickly, within an hour or so. I Highly recommend this florist and will be ordering again!
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September 2020 by Jeniffer D.
Shop made an error delivering lovely bouquet one week early. They delivered another bouquet for free on the correct date. The flowers are so lovely. Thank you so much Eddie!!
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August 2020 by Victoria Rodriguez
Be careful when ordering a premium size bouquet of flowers to be delivered from this place. I ordered a beautiful bouquet of flowers and thought they would look gorgeous in a premium size perfect for my mother's birthday. My mother received a standard size bouquet of flowers that look nothing like the picture I ordered. I'm a very un satisfied customer and will diffinately never place an order from this place ever again.
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July 2020 by norma lotus
I didn't get the ladies name but she was a total sweetheart and very helpful. I came in for a kindergarten graduation and she showed me all the balloons and stuffed animals with the prices. Lovely vibes in there?
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June 2020 by Patricia Munoz
My experience with Carol's was great I had someone special that pass away..and I live in Fontana..bult need a flowers shop in Pomona can't attend anything with all the cov-19 .. i called many before Carol's..i talked to Eddie he was very nice and helpful. There website is easy.if I ever need flowers shop in Pomona this it!! ......thank you ...
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February 2020 by Miss B.
I paid $125 for this! Mold on the leaf???! And it looks like a $12.99 bunch of flowers from the from the grocery store! I mean really! Who does this? Horrible service. I'm calling to resolve this in the am. The guy barely spoke English but sounded like he understood what I was requesting. This was for a friend who died to send to her mom and dad. I told them this and this is what they sent. Unbelievable. D We even went on their site and chose these flowers in the professiobal photograph without the molded leaves! Unacceptable service. These people clearly don't care and simply want to make the highest profit possible.
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October 2019 by Yolanda O.
Found this place by chance , walked in, customer service was great, added what I wanted to my arrangement , prices were great , flowers were fresh . LEFT VERY happy with my Roses and balloons
